Other information
For the check-in you need to come to our office MY HOME, located on Avenida de España No7 Local 19 Centro Comercial Prisma (35100, Playa del Inglés), then go to the address of the accommodation, which will be detailed at the time of check in. -Check-in time: our official check-in time is from 3:00 pm. In your case is possible early check in at 11.00. -Departure time: the time of departure is before 11:00 am. VERY IMPORTANT: Please leave the key on the main table, send a photo. Check-in: Para realizar el check-in, My Holiday Gran Canaria le informará sobre el lugar donde deberá recoger la llave, junto con la carta de bienvenida. En ese momento también se le proporcionará la dirección exacta de la vivienda. Limpieza: Este alojamiento no cuenta con servicio de limpieza durante la estancia. La limpieza se realiza antes de la llegada de los huéspedes y a la salida de los mismos. Si desea contratar un servicio de limpieza adicional durante su estancia, se aplicará un cargo extra. Horas de entrada y salida: La entrada es a partir de las 15:00. Si desea entrar antes, estará sujeto a disponibilidad. La salida oficial es a las 11:00. Si desea salir más tarde, se le informará sobre el cargo extra correspondiente. Documentación requerida: Al realizar el check-in, los huéspedes deberán presentar un documento de identidad válido y una tarjeta de crédito. Peticiones especiales: Todas las peticiones especiales estarán sujetas a disponibilidad y pueden implicar cargos adicionales. Normas de convivencia: No se permiten despedidas de soltero/a ni fiestas similares en la propiedad. Para garantizar la tranquilidad de todos los huéspedes, se debe evitar el ruido entre las 21:00 y las 09:00. Check-in: To check in, My Holiday Gran Canaria will inform you about the place where you should collect the key, along with the welcome letter. At that time, you will also be provided with the exact address of the property. Housekeeping: This accommodation does not offer housekeeping service during your stay. Cleaning is carried out before guests arrive and after they leave. If you wish to hire an additional cleaning service during your stay, an extra charge will apply. Check-in and check-out times: Check-in is from 3:00 PM. If you wish to check in earlier, it will be subject to availability. Official check-out time is 11:00 AM. If you wish to check out later, you will be informed about the corresponding extra charge.This property will not accommodate hen, stag or similar parties. Please inform in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
