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Information about Krystal Cancun Hotel

Near Plaza Caracol Mall

Pamper yourself with a visit to the spa, which offers massages and facials. If you're looking for recreational opportunities, you'll find an outdoor pool, a spa tub, and a sauna. Additional amenities at this resort include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).With a stay at Krystal Cancun in Cancun (Zona Hotelera), you'll be a 4-minute drive from Cancun Interactive Aquarium and 6 minutes from Aquaworld. This beach resort is 2.6 mi (4.1 km) from La Isla Shopping Mall and 6.2 mi (9.9 km) from El Rey Ruins.Treat yourself to a stay in one of the 502 guestrooms, featuring fireplaces and plasma televisions. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Conveniences include phones, as well as laptop-compatible safes and minibars.Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. This resort has 5 meeting rooms available for events. Free valet parking is available onsite.All-inclusive rates are available at this resort. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Enjoy Mexican cuisine at El Mortero, one of the resort's 2 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/café. Relax with a refreshing drink from the poolside bar or one of the 4 bars/lounges. Buffet breakfasts are available daily from 7 AM to 11 AM for a fee.

Services of Krystal Cancun Hotel

  • 24-hour front desk
  • Kids' club
  • WiFi
  • Car hire
  • Guest accommodation is disinfected between stays
  • Ironing service
  • Valet parking
  • Laundry
  • Screens or physical barriers placed between staff and guests in appropriate areas
  • Fax/photocopying
  • Linens, towels and laundry washed in accordance with local authority guidelines
  • Non-smoking rooms
  • Outdoor pool
  • Golf course (within 3 km)
  • On-site parking
  • Room service
  • Spa and wellness centre
  • Cashless payment available
  • Physical distancing in dining areas
  • Garden
  • All plates, cutlery, glasses and other tableware have been sanitized
  • Mobile app for room service
  • Access to health care professionals
  • First aid kit available
  • Meeting/banquet facilities
  • Sauna
  • Currency exchange
  • Fitness centre
  • Food can be delivered to guest accommodation
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Safety deposit box
  • Children's playground
  • Guest accommodation sealed after cleaning
  • Air conditioning
  • Luggage storage
  • Pool bar
  • Hot tub/jacuzzi
  • Free WiFi
  • Physical distancing rules followed
  • Staff follow all safety protocols as directed by local authorities
  • Internet services
  • Facilities for disabled guests
  • Shops (on site)
  • Family rooms
  • Lift
  • Massage
  • Shared stationery such as printed menus, magazines, pens, and paper removed
  • Tour desk
  • Contactless check-in/check-out
  • Restaurant
  • Bar
  • Business centre
  • Use of cleaning chemicals that are effective against Coronavirus
  • Breakfast takeaway containers
  • Process in place to check health of guests
  • Babysitting/child services
  • Delivered food is securely covered
  • Hand sanitizer in guest accommodation and key areas
  • Parking
  • Free parking
  • Swimming Pool
  • Gift shop
  • Dry cleaning
  • Beachfront

Address

Paseo Kukulcan km 9, lotes 9 y 9A, Zona Hotelera

Customers rating

71
4830 reviews by TrustYou

Hotel badges

  • Resort Hotel
  • Business Hotel
  • Beach Hotel

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During the booking process you will be offered all the services you can add:
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  • Additional luggage
  • Car rental
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  • Transfers
Once your booking is confirmed, you can only request our NoProblem Check-in service and add extra luggage to your booking. In general, requests for additional baggage are confirmed within 7 days.

At what time can I have my room? And what time do I have to leave?

Check-in and check-out times vary according to the property. However, the schedules are usually as follows:
  • Hours of arrival ( check-in ) from 14:00.
  • Departure times ( check-out ) at 11:00.
In the confirmation e-mail you will find information about timetables, and if the hotel has a 24-hour reception.

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