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Information about Sun Palace Couples Only All-Inclusive Hotel

Conveniently located just a short drive from the airport, the 4-star luxury Sun Palace resort is best known for being a couples-only playground in the Mexican Caribbean. As a TripAdvisor Certificate of Excellence winner, the hotel has plenty of luxurious comforts, like 24-hour room service, a private balcony for each guest and a spa with sauna and steam room. Each room has a double Jacuzzi, an LCD TV, free wi-fi and direct dial telephone, which is set for guest to make complimentary calls.

Located outdoors on the first level, the Thai Lounge serves cocktails, an a la carte dinner, Asian hors d'oeuvres, and sushi bar from 5:00 pm - 10:30 pm.Snacks are available poolside from 11:00 am – 5:00 pm.Enjoy light snacks from midday to 5:00 pm.Located adjacent to our lobby bar, La Tratto is a casually elegant choice for dinner from 6:00 pm - 10:30 pm, serving an a la carte Italian menu.Long pants, collared shirts and shoes are required. La Tratto offers a private area for four tables with a glass floor providing a unique view of the sea.Whether it’s breakfast you’re craving, lunch or dinner, breakfast for dinner or simply a quick snack, our 24-hour room service menu has something to please even the most discerning palettes. As part of our all-inclusive offerings, guests can indulge in a full menu of in-room food and beverage selections at any time of day in any room category, no matter the length of stay. Our dedicated staff is ready to serve you in the privacy of your own room, ensuring that all meals, no matter what time of day it may be, are delivered quickly and beautifully presented too. Choose from a wide variety of tasty items from breakfast omelets to hamburgers, steak, pastas and more. Compliment your meal with freshly squeezed juices, premium coffee or a glass of wine from the room service wine list. No meal is complete without dessert, which is also available for in-room indulgence 24-hours a day. So, sleep in or stay in, relax and take advantage of our 24-hour, all-inclusive room service.Our lobby bar serves a Continental breakfast from 5:00 am – 8:00 am, bar service from 10:00 am – 1:00 am, tea time from 5:00 pm – 7:00 pm, and live music from 10:00 pm – midnight.The Steak, located near the pool area, is a casual dinner option for dinner, serving a buffet of seafood and fine cuts of beef from 6:00 pm - 10:30 pm.The dress code is casual, but wet clothing or uncovered swimwear is not allowed.Dining at Sun Palace, with the best restaurants in Cancun, is truly an extraordinary part of your couples’ vacationOur renowned chefs set an impressively high standard for all-inclusive dining, with sumptuous culinary treats in our specialty restaurants featuring International, Mexican, Italian and Argentinean cuisines. Enjoy your meal in any of our dining rooms or order from our 24-Hour Room Service menu and dine in the comfort of your room.All of our restaurants serve only the finest local and imported products, including high quality US beef. Order whatever entices you, including top-rated wines and brand label domestic and imported whisky, vodka, gin, brandy and rum – it’s all part of our All-Inclusive Features. Reservations are not required, but long pants and a collared shirt are required for dining in La Tratto.Located in our lobby area, El Alamo is a casual restaurant serving an international breakfast and lunch buffet and an a la carte Mexican menu for dinner.The dress code is casual but footwear and shirts with sleeves are required, and wet clothing or uncovered swimwear is not allowed. Breakfast: 7:00 am - 10:30 am Lunch: 12:30 pm - 4:30 pm Dinner: from 6:00 pm - 11:00 pm

Services of Sun Palace Couples Only All-Inclusive Hotel

  • Outdoor pool
  • Wheelchair Ramps
  • Free Wi-Fi in public areas
  • Wheelchair accessible rooms
  • Jacuzzi
  • Local calls
  • Hand sanitiser
  • Elevator/Lift
  • Car rental desk
  • Golf course
  • Buffet breakfast
  • Health & safety trained staff
  • Interior corridor access to rooms
  • Swimming pool
  • Long distance calls
  • Deep cleaning disinfection program
  • In-room massage available
  • Exterior corridors
  • Restaurant
  • spa
  • Handicap rooms
  • Travel agency
  • Health Club
  • Ramp access
  • Private dining for groups
  • Wake-up calls
  • Health & safety protective items
  • TV
  • Social distancing measures
  • Indoor swimming pool
  • Dry cleaning
  • Onsite convention services
  • Room service
  • Business Center
  • Staff equipped with protective equipment
  • Meeting rooms

Address

Blvd Kukulcan KM 20

Customers rating

96
661 reviews by TrustYou

Hotel badges

  • Resort Hotel
  • Wellness Hotel
  • Romantic Hotel
  • Family Hotel
  • Beach Hotel
  • Luxury Hotel

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During the booking process you will be offered all the services you can add:
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  • Additional luggage
  • Car rental
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Once your booking is confirmed, you can only request our NoProblem Check-in service and add extra luggage to your booking. In general, requests for additional baggage are confirmed within 7 days.

At what time can I have my room? And what time do I have to leave?

Check-in and check-out times vary according to the property. However, the schedules are usually as follows:
  • Hours of arrival ( check-in ) from 14:00.
  • Departure times ( check-out ) at 11:00.
In the confirmation e-mail you will find information about timetables, and if the hotel has a 24-hour reception.

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