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Information about Excelsior Hotel Downtown Hotel

Near Al Ghurair Centre

A stay at Excelsior Hotel Downtown places you in the heart of Dubai, a 1-minute drive from Al Ghurair Centre and 8 minutes from Dubai Creek. This 4-star hotel is 2.1 mi (3.5 km) from City Centre Deira and 2.5 mi (4 km) from Gold Souk.Featured amenities include complimentary wired Internet access, a 24-hour business center, and complimentary newspapers in the lobby. Planning an event in Dubai? This hotel features 86 square feet (8 square meters) of event facilities. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.Stop by the hotel's restaurant, Bistro Restaurant, for lunch or dinner. Dining is also available at the coffee shop/cafe, and 24-hour room service is provided. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. Continental breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.Make yourself at home in one of the 139 air-conditioned rooms featuring refrigerators and flat-screen televisions. Complimentary wired and wireless Internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.Pamper yourself with a visit to the spa, which offers massages and facials. You're sure to appreciate the recreational amenities, including a nightclub, an outdoor pool, and a sauna. This hotel also features complimentary wireless Internet access, concierge services, and a hair salon. Getting to the surf and sand is a breeze with the complimentary beach shuttle.

Services of Excelsior Hotel Downtown Hotel

  • Hair salon
  • Essential workers only - NO
  • Breakfast available (surcharge)
  • Terrace
  • Free wired internet
  • Shopping on site
  • Free beach shuttle
  • Conference space
  • Shopping center shuttle (surcharge)
  • Free WiFi
  • Airport transportation - pickup (surcharge)
  • Number of bars/lounges - 1
  • Smoke-free property
  • Area shuttle (surcharge)
  • Free self parking
  • Grocery/convenience store
  • Gloves are available to guests
  • Safe-deposit box at front desk
  • Staff wears personal protective equipment
  • Property is cleaned with disinfectant
  • Fitness facilities
  • 24-hour front desk
  • Masks are available to guests
  • Protective clothing is available to guests
  • Luggage storage
  • In-room accessibility
  • Sauna
  • Free newspapers in lobby
  • Multilingual staff
  • Guests are provided with free hand sanitizer
  • Wheelchair accessible parking
  • Social distancing measures are in place
  • Accessible bathroom
  • Laundry facilities
  • Property confirms they are implementing guest safety measures
  • Number of restaurants - 1
  • Tours/ticket assistance
  • Conference space size (feet) - 86
  • Nightclub
  • Lockers available
  • Dry cleaning/laundry service
  • Number of meeting rooms - 2
  • Airport transportation (surcharge)
  • Porter/bellhop
  • 24-hour fitness facilities
  • No cribs (infant beds) available
  • Spa services on site
  • Wheelchair-accessible registration desk
  • Assistive listening devices available
  • Banquet hall
  • Steam room
  • Business center
  • Pets not allowed
  • Number of outdoor pools - 1
  • Number of poolside bars - 1
  • Property confirms they are implementing enhanced cleaning measures
  • Evening entertainment
  • Conference space size (meters) - 8
  • Number of coffee shops/cafes - 1
  • Full-service spa
  • Billiards or pool table
  • Television in common areas
  • Free grocery shopping service
  • Snack bar/deli
  • Wheelchair accessible (may have limitations)
  • Elevator
  • 24-hour business center
  • Service animals not allowed
  • Concierge services
  • ATM/banking


Al Rigga Street, Deira

Customers rating

1695 reviews by TrustYou

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Frequently asked questions

Why should I buy my travel on

We sell over 284,000 hotel bookings per year online to our customers since 1998, being one of the firsts in the sector.

What services can I add to my booking?

During the booking process you will be offered all the services you can add:
  • Our support packs
  • Our service Check-in NoProblem
  • Additional luggage
  • Car rental
  • Parking at the airport
  • Transfers
Once your booking is confirmed, you can only request our NoProblem Check-in service and add extra luggage to your booking. In general, requests for additional baggage are confirmed within 7 days.

At what time can I have my room? And what time do I have to leave?

Check-in and check-out times vary according to the property. However, the schedules are usually as follows:
  • Hours of arrival ( check-in ) from 14:00.
  • Departure times ( check-out ) at 11:00.
In the confirmation e-mail you will find information about timetables, and if the hotel has a 24-hour reception.

What is the price match guarantee?

If you book a hotel or city break (Flight + Hotel/ Eurostar + Hotel) on and you find the same product or package for less on another website within 24 hours of booking, we'll give you the difference! Subject to terms & conditions.

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