The hotel features three swimming pools: an outdoor pool for all guests, a spa pool (for guests aged 16 and over), and a pool in The Level area (for guests aged 16 and over with The Level amenities). From October 1, 2024, all visitors to Zanzibar are required to have mandatory travel insurance that provides protection during their stay and covers medical emergencies, evacuation, lost luggage, etc. This insurance must be purchased online before arrival at a cost of $44 per person on the official website https://visitzanzibar.go.tz/.