Spoken languages: The Bosnian language is essentially the same as Serbian, which in turn is essentially the same as Croatian, and all three are listed as official languages in Bosnia-Herzegovina. Note that the Republika Srpska uses the Cyrillic alphabet, which may cause some problems with street signs, menus and timetables.
Local habits and customs: There are three distinct ethnicities in Bosnia-Herzegovina – Bosnian Serb, mostly Orthodox; Bosnian Croat, mostly Catholic; and Muslims known as Bosniaks. All were constituent parts of the bloody war of the mid-1990s, and whilst some locals are more than willing to talk about their experiences, it’s best to let them make the first move. Dress conservatively around religious buildings, and leave small change or a little more as a tip in a restaurant.
Currency: The official currency is the Bosnian Convertible Mark (BAM). ATMs are widely available, and credit/debit cards are accepted in most places.
Getting around: An efficient system of buses, trams and trolleybuses operates throughout the city from 5 am to 1 am. Tickets can be bought from a kiosk for BAM 1.60, or BAM 1.80 from the driver; validate your ticket on board – fines are steep and ticket inspectors strict.
Electricity and plug types: The standard is 220 volts, and sockets use the continental-style two-pin plugs. UK travellers will need an adaptor.
Time zone: Sarajevo is in Central European Time, 1 hour ahead of GMT, and observes Daylight Saving Time.