If you book a hotel or city break (Flight + Hotel/ Eurostar + Hotel) on lastminute.com and you find the same product or package for less on another website within 24 hours of booking, we'll give you the difference! Subject to terms & conditions below.
Send an email to firstname.lastname@example.org within 24 hours of your booking, with the following:
You'll find this in the confirmation email we sent you.
Where you saw the cheaper hotel or city break (Flight + Hotel/Eurostar + Hotel) package on, together with a screenshot of the offer and details of full price, your full name and a contact telephone number in case we need to reach you.
You'll receive an automated acknowledgment of your request; we'll review the details and get back to you with an answer, via email, within three working days.
Once we've processed your claim, please allow 14 days for the payment to be credited to the same card used to make the original booking. This will appear as a second transaction in your statement; the time taken for the payment to appear on the credit or debit card statement varies, so the amount may not show on your next statement.
If you book any Hotel or city break (Flight + Hotel/Eurostar + Hotel) with lastminute.com and then find the same Hotel product or package for less on another UK website priced in pounds sterling, we will give you the difference subject to the terms and conditions below:
* If you book a Top Secret Hotel on our website and later find a cheaper rate on another website, we will refund you the difference in price between what you paid us and the price that you found elsewhere. In addition to that, your refund will also include a sum reflecting a 10% discount on the price that you saw on the other website. This is in order to guarantee that our Top Secret Hotels are always a minimum of 10% cheaper than on other websites. This is subject to the terms and conditions mentioned above.