Here's everything you need to know about your refund

If you trip has been cancelled, you'll receive an email with all your refund options. We've decided to give our customers that little bit extra: some of the available options include extra bonuses or services that would generally not be refundable.

Please note that in instances where we act as the intermediary agent, your refund will be managed according to the timescales and policies of the service provider. If your booking only included a low-cost flight (Ryanair, easyJet, Wizzair, etc.), you'll need to claim your refund or make changes to your booking directly through the airline's website. You'll find more information on how to proceed in your customer account area on our site.

We always try our best to respond to customer enquiries as soon as possible, and thank you in advance for your patience. We'd like to remind you that you can check the status of your enquiry in your customer account area.

If you have chosen a voucher as your refund method, this will be sent to you via email and can be used as many times as you wish for bookings on any dates until the full value is spent (before the expiry date). Are you thinking of going on holiday? You can use your voucher immediately, from the day it arrives.