Terms And Conditions - Theatre

Theatre, Entertainment and Music Tickets


  1. In most cases for the sale of Tickets lastminute.com is acting as a disclosed agent for a supplier, promoter, team, band or venue ("Supplier"). You will usually be able to find the name and address of the Supplier on the more info section relating to each product, and in all cases in your confirmation email.
  2. The contract governing the purchase of the Tickets will contain the terms and conditions of the Supplier. This will mean that ultimately any decisions on cancellation, exchanges and refunds will belong to the Supplier. Please contact Customer Services for details of relevant terms and conditions.
  3. All Ticket prices that are displayed show separately the face value of the Tickets, any applicable payment processing fees, booking fees and any applicable dispatch or handling charges. All prices are inclusive of any applicable VAT.
  4. All Ticket sales via the Channels may be subject to a per ticket Booking Fee. Tickets will be delivered by one or more of the following: Royal Mail ordinary post, special delivery or available at the box office. If you have not received your Ticket within 48 hours of the event, performance or activity, please contact us via the purchase history online forms. If Tickets that are despatched by Special Delivery are returned as "addressee unknown", we reserve the right to cancel the Ticket booking.
  5. If it becomes impractical to post Tickets, due to the proximity of an event, performance or activity or in circumstances beyond our control, we reserve the right to make Tickets available for collection at the venue immediately prior to the event, performance or activity. You will be notified by phone, email or in writing (using the details provided at the time of booking) if this becomes necessary.
  6. In absence of any negligence or other breach of duty by the Supplier or its employees and agents, you will be responsible for any loss, theft or damage to your Tickets. In the event your Ticket is lost, stolen, damaged or destroyed, please contact us via the purchase history online forms so that we can contact the Supplier on your behalf.
  7. As a ticketing agent we do not have any role in setting Ticket prices or determining seat locations. Upon receipt, please check the details of your Tickets as mistakes cannot always be rectified. The Ticket holder has a right only to a seat of a value corresponding to that stated on the Ticket and the Supplier reserves the right to provide alternative seats to those specified on the Ticket.
  8. Tickets are sold subject to the terms and conditions of the Supplier. Relevant details are listed in the product information or in the more info section relating to each Ticket. Should you require any further details, please contact the Supplier directly.
  9. In exceptional circumstances, the Supplier may reserve the right to make minor alterations to the advertised arrangements and to request latecomers to await admission until a convenient break, but admission cannot always be guaranteed.
  10. It is your responsibility to check whether an event, performance or activity has been cancelled or rescheduled. lastminute.com will use its reasonable efforts to contact you in the event of cancellation once we have received the relevant authorisation from the Supplier.
  11. The Supplier reserves the right to refuse you admission if in its reasonable opinion, your admission to the venue might be a risk to (a) the safety of the audience and/yourself; and/or (b) affect the enjoyment of members of the audience; and/or (c) affect the running of the event, performance or activity for example if you act aggressively and/or appear to be under the influence of drink and/or drugs. Should this occur you will not be entitled to a refund.
  12. Events, performance or activities may be cancelled or postponed by the Supplier for a variety of reasons. In this event, lastminute.com will not be held responsible for any such cancellations or postponements.
  13. You should be entitled to a full refund from the Supplier and if applicable, any Booking Fee if the event, performer, or activity is cancelled, rescheduled or if there is a material change to the subject matter of the Ticket contract, that is what you have contracted to see, hire or participate in. Please contact us via the purchase history online forms for information on receiving a refund from the Supplier.
  14. In the event of breach of the contract by the Supplier, the Supplier shall not be liable for any loss, damage, cost or expense arising out of the breach which was not reasonably foreseeable by the Supplier at the date of the contract for the sale of Tickets, except in respect of death or personal injury resulting from any act or omission on the part of the Supplier.
  15. If your Ticket is re-sold or transferred for profit or commercial gain by anyone other than lastminute.com, the event promoter or venue or one of their authorised sub-agents, it will become voidable and the Ticket holder may be refused entry or ejected from the venue.
  16. The unauthorised use of photographic and sound or film recording equipment is prohibited. Tapes or films may be destroyed. Laser pens, mobile phones, dogs (except guide dogs) and your own food and drink may also be prohibited (please check with the venue).
  17. Ticket holders consent to filming and sound recording as members of the audience.
  18. There will be no pass-outs or re-admissions of any kind. Official merchandise is usually only available inside the venue.
  19. The Ticket holder must comply with all relevant statutes, venue regulations and safety announcements whilst attending the event, performance or activity.
  20. Where an age restriction applies for an event, performance or activity, this will be clearly indicated during the Ticket booking process. Please ensure that you carry proof of age if appropriate.