Terms And Conditions - Miscellaneous


  1. You accept financial responsibility for all transactions made under your name or account.

  2. In order to make a purchase you must be over 18 years old be purchasing for yourself and have the legal capacity to make the transaction.

  3. You must make sure that all the information you provide to us is true and accurate.

  4. You must not use the website for speculative, false or fraudulent bookings.

  5. Failure to supply the correct credit or debit card billing address information and/or cardholder details may result in delays to the issue of your tickets and may make the fare(s) subject to increase. Please ensure that the details you give match those on your credit card billing statement. We also reserve the right to cancel tickets after issue if payment is declined or incorrect cardholder details and billing information have been supplied. Further, in an effort to minimise the effects of credit card fraud, we reserve the right to carry out random checks, including checks of the electoral roll, and may request you to either fax or post to us proof of your address and a copy of the credit card and recent statement before issuing any tickets.

  6. The transmission of threatening, defamatory, pornographic, political or racist material or any material that is otherwise unlawful is expressly prohibited.

  7. The site and any content may not be modified, copied, transmitted, distributed, sold, displayed, licensed, or reproduced in any way by you, except if you wish to make copies of the website for your own personal and non-commercial use.

  8. This user agreement is between you and lastminute.com and is governed by the laws of England and Wales.

  9. If you wish to contact us on any issue detailed in these terms you may do so by contacting our customer services ("Customer Services") by any of the following methods:

    - by online email webform;
    - by writing into our Customer Relations Department on lastminute.com Customer Relations Department, 4th Floor Victoria Gate, Chobham Road, Woking, Surrey, GU21 6JD; or
    - by calling us on 0871 222 3200 (Calls cost 10p per minute plus network extras, international: +44 1483 909 006)

  10. In order for us to assist with your query as quickly as possible, please make sure that you have your order number before you call us. In most cases we can only discuss order information with the person who made the booking, or one of the passengers on a booking.