Terms And Conditions - Hotels


Please note: Photo identification of the person whose name is on the booking must be provided when checking in.

  1. In the event that you would like to cancel or amend your hotel booking, the hotel's cancellation policy will be available on your confirmation email or as stated at the time of booking.

    If the cancellation policy is not displayed within your confirmation email and you wish to cancel your reservation, it is your responsibility to notify lastminute.com verbally or in writing at least 48 hours prior to the expected check in date.

    lastminute.com applies an amendment fee of £20 per booking for any modifications, changes or cancellations to your reservation. This will be regardless of the price of your reservation. Any booking fees or credit card charges are non-refundable.

    In addition to the lastminute.com charges, most hotels may also have a penalty or cancellation fee for any changes or cancellations to reservations. This can be calculated from the date of amendment / cancellation to the date of arrival, alternatively one set fee. Customer Services will advise you if you decide to proceed with the changes.

    If you send us your cancellation in writing, cancellation is not immediate, lastminute.com will respond to you within 6 hours of receipt of your email. Please note that individual hotel cancellation policies can vary. Please take this 6 hour turn around time into consideration when putting your cancellation in writing.
  2. All hotel discounts advertised are based on the discounts from the full "rack rate" including VAT and are correct at the time the offers are first advertised on any Channel. However, please note that some hotels in other countries may also charge local or other taxes, which may not be included in the offer.
  3. "Rack rate" is the rate published by a hotel which is the maximum it will charge for any room.
  4. If you wish to cancel your hotel room, please contact us through our purchase history contact forms. In the event of cancellation for whatever reason you shall be liable to pay lastminute.com an administration fee of £20. This could be in addition to any cancellation charge any hotel may impose.
  5. Prices stated are on per room, per night basis and include VAT unless otherwise stated.
  6. Please be aware that the hotel room photos are only a depiction of the type of rooms on offer and may not represent the actual room described.

  7. Unless otherwise stated, breakfast, lunch and dinner are not included.
  8. Star ratings may differ according to the country where the hotel is located and are out of the control of lastminute.com. Please note that all ratings shown on the website are lastminute.com ratings and not official ratings. Therefore lastminute.com cannot be held responsible for any misconceptions relating to star ratings.
  9. Please note foreign hotel room advertisements displayed on the UK website of lastminute.com may have room rates identified in both GBP sterling as well as the local currency, or any other currency as requested by the specific hotel supplier. Unless stated otherwise, at the time of final payment, the room rate you will be charged by the hotel shall be as expressed in the local currency (or in any other currency as determined by the hotel) and not in GBP sterling. Please be aware any subsequent conversion of the local currency to GBP sterling by the hotel on your behalf may differ from the GBP sterling room rate advertised on the UK website of lastminute.com.
  10. Whilst every effort has been made to ensure accuracy and availability, some errors might still occur. Once aware of such incidents we will make all reasonable effort to advise you within 48 business hours of the booking being made. We reserve the right to cancel the reservation and refund all monies paid, but this of course will be without any liability to you.
  11. In the unlikely event of the supplier cancelling or amending your reservation after the booking has been made, we will make all reasonable effort to advise you as soon as possible. Should the supplier be unable to fulfil your hotel reservation, you will have the choice of accepting an offered alternative or cancelling your reservation with a full refund of all monies paid. In cases where the supplier is unable to provide an alternative, we reserve the right to cancel your reservation with a full refund.