Terms And Conditions - Flights

i. Regular Flights

  1. When you purchase a flight from lastminute.com you are using a service provided by Globepost Limited, a company which is a member of the lastminute.com limited group.

  2. Globepost Limited is registered in England and Wales with registered number 01700807. Its registered address is 77 Hatton Garden, London, EC1N 8JS.

  3. Generally, the more flexible the ticket the more expensive it is likely to be and you need to take various points into consideration before deciding between the fares on offer.

  4. To help you, below are Globepost Limited's general booking conditions. Please read them carefully.

  5. Contract

    Any booking made or order placed by you, whether through the lastminute.com website or otherwise, shall be deemed an offer by you to purchase the relevant items subject to these booking conditions. Note that Globepost Limited are selling the tickets as agents for the airlines, which means the contract for the flight product will be between you and the airline.

    Please note that for each ticket there are additional terms which are specific to that fare. They may, for example, state that the ticket is non-cancellable or non - refundable, and have other information relating to itinerary and refunds. You must read the FLIGHT RULES for each ticket. You can find the relevant FLIGHT RULES on the lastminute.com website when you progress through the purchase path.

    You are responsible for complying with any airline's terms in relation to check-in times, reconfirmation of flights or other matters. In relation to flight tickets, you are required to use all flight coupons in order of sequence. If this requirement is not met the airline may void the ticket.

    A contract arises between you and the airline when we send you a confirmation e-mail on behalf of Globepost Limited confirming that they have accepted your booking.

  6. Fares

    All fares are quoted exclusive of taxes, plus the tax amount and then a total. These are added together to form your final quotation. Fares are subject to change without prior notice and are only guaranteed when following confirmation of the contract.

  7. Reservations

    In the vast majority of cases Globepost becomes aware of the availability of flights tickets for sale because it connects to large databases operated by third parties, which contain that availability. These databases are commonly called General Distribution Systems (GDS) or Central Reservation Systems (CRS), and it is through these GDS/CRS that Globepost purchases the relevant ticket.

    Be aware that certain airlines do not maintain "real time" seat availability in the GDS/CRS. Whilst every effort is made to reflect the true situation, instances may occur when airlines cancel sales. Globepost Limited will advise you within 48 hours if this is the case and will do all they can to reinstate your booking.

    Further, there are a tiny number of airlines which participate in the GDS/CRS, but do not participate in the UK Ticketing plan. In the unlikely event that you purchase tickets from an airline that does not participate in the UK Ticketing Plan, Globepost will be unable to issue the relevant tickets, and will have to terminate the reservation.

    In either instance we will not be liable for any additional costs incurred in having to purchase new tickets at a higher fare. Payment for tickets will of course be refunded to you if the reservation is terminated by the airline or us.

  8. Tickets

    If it is not possible to get your flight tickets to you (eg because your travel date is imminent) we may insist that you have an "e-ticket" generated. This means that you will have to pick up your ticket at your point of departure. Don't worry, Globepost will make sure you know exactly where to pick up your tickets. To help you, below are Globepost Limited's general booking conditions. Please read them carefully.

  9. Flight Re-confirmation

    Globepost Limited accepts no responsibility for bookings cancelled due to non-compliance with rules set by that particular airline. Globepost also take no responsibility for any flight rescheduling en route.

    In the event of a schedule change it is not always necessary to have your tickets revalidated, however in the event that this is necessary we will inform you in due course and issue new tickets for you to use on your journey.

  10. Passports/Visas/Health Requirements Globepost and lastminute.com are very happy to inform you of current documentation requirements if you so require. It is incumbent upon you to ensure that you meet the passport, visa, health requirements of the countries you wish to visit and those that you transit (even if it is for a plane change). Many countries require that your passport should be valid for a period of (a minimum) six months from the date of arrival into that country. Neither Globepost nor lastminute.com accept any responsibility if you should be denied boarding or deported due to non-fulfilment of the above.

  11. Insurance Globepost strongly urges you to carry appropriate travel insurance to cover you for cancellation, health, baggage etc.

  12. Airline Regulation/Conditions of Carriage

    Please note that in all transactions Globepost acts as agents of the airlines you have chosen to book on. Please read your ticket wallet for their conditions of carriage.

  13. Cancellation/Amendments

    If you need to change or cancel your travel plans, it is your responsibility to notify Globepost of such a request. Please note that some tickets are non-refundable and/or do not allow changes.

    Where changes/refunds are permitted by the airline, Globepost applies an amendment fee of £45 per person for any modifications, changes or cancellations to fares. This will be regardless of the price or face value of the fare. Please note this fee is also charged in cases of airport tax refunds, when the fare is non-refundable. Any booking fees or credit card charges are non-refundable.

    In addition to the Globepost charges, most airlines also have a penalty or cancellation fee for any changes or cancellations to fares. Please ensure you read the FLIGHT RULES for the fare selected as cancellation and amendment charges imposed by the airline are notified in the flight rules. If you are holding a booking for which a ticket has been issued and you do not notify us of your desire to cancel, this will be treated as a "no show" and could result in you losing all that you paid.

    If you want to cancel your journey it is important that you notify us with utmost urgency. This enables us to cancel your reservation with the airline. To notify us of your request for an amendment or cancellation, please contact our Customer Services Team by telephone or via email, using our online contact form, or through your purchase history.

    Should you have received a paper ticket, we require the original ticket to be returned to us at the below address.

    Flight ticket returns
    Trinity Square
    23-59 Staines Road
    TW3 3HE

    On receipt of the ticket we will send you an acknowledgement that we have received it. If you have been issued an e-ticket, we do not require the ticket to be returned to us.

    Those tickets, which are refundable or cancelled by us, will be processed and refunded back to the card used at time of booking. Please be advised that the cancellation process could take up to 16 weeks from receipt of the ticket. Some tickets may need to be submitted to the airline for the cancellation and/or refund to be authorized. In this event your refund request may take longer, but we will advise you in our acknowledgement of the expected turnaround period. Please note that most airlines do not refund on part used tickets. Tickets, which are returned more than 1 year from date of issue, are classified as expired tickets and must be submitted to the airline for their authority to refund.

  14. Lost Tickets

    If you lose your tickets, it may be possible to re-issue them for a fee. The amount payable will depend on the circumstances of the loss and how close to the travel date you discover it. However, not all tickets can be re-issued; which is another good reason for ensuring you have sufficient insurance cover. Tickets will be dispatched to you in accordance with your instructions and we accept no responsibility for their delivery. Lost tickets which cannot be re-issued are refunded at the sole discretion of the airline, these refunds can take up to one year to be authorized.

  15. Liability

    As Globepost acts as agent this will mean that it will have no contractual liability to you in respect of the flight product. However, it may still be liable to you if it has been negligent, it has misrepresented important information or has been in breach of any other relevant law.

  16. Unreasonable Behaviour

    As Globepost acts as agent this will mean that it will have no contractual liability to you in respect of the flight product. However, it may still be liable to you if it has been negligent, it has misrepresented important information or has been in breach of any other relevant law.

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ii. Charter Flights

  1. In the sale of charter flights Globepost Limited (part of the lastminute.com plc group) acts as agent for various third party suppliers. The contract for the charter flight will be between you and the relevant supplier and you will be subject to their terms and conditions. To read those terms and conditions please click here.

  2. In addition as we incur cost in administrating cancellations and modifications, if you ask us to administer any relevant cancellation and/or amendment on your behalf we will charge an amendment fee of £45. Please be aware that this fee will be in addition to any charge you may have to pay the supplier. Any booking fees or credit card charges are non-refundable.

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3. No Frills Flights

Note: the service we provide for you in respect of the purchase of standalone (ie not part of a package holiday) no frills flights (eg from BMI Baby etc) is a different service than the service we provide for the sale of other airline tickets. These special terms apply to that service:

  1. In the sale of stand alone no frills flights (eg from BMI Baby etc) we will search the relevant no frills database, and then, if you choose to buy, will purchase the flight seats on your behalf directly from the airline. This service is provided by our Flights subsidiary company Globepost Limited.

  2. You will be subject to the terms and conditions of the relevant no frills flights which will be deemed to be incorporated into this contract. They can be accessed from the relevant no frills website.

  3. Please note that all prices quoted for a No Frills airline booking include our service fee but exclude the charges for any checked in baggage allowance and passenger check-in fees where applicable. Baggage can be pre booked on our website when you complete your reservation for additional charge. Any other charges need to be paid directly to the airline upon check in at the airport.

  4. Remember if you purchase the no frills flight through our dynamic packaging technology to create a holiday package, your holiday will be governed, not by these terms, but by our dynamically packaged holiday terms and conditions.

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4. Flight-Plus ATOL Regulation

  1. When you purchase a flight and a hotel accommodation and/or car hire for the same trip with us, under the Air Traffic Operators License (“ATOL”) scheme, your travel arrangements will be considered Flight Plus and you will be protected provided the following requirements are met:

    • A flight is sold with overseas hotel accommodation and/or car hire and these are booked either together or separately with lastminute.com.

    • The flight and overseas hotel accommodation and/or car hire must be booked the same day, or within a day either side each other, but it does not matter which of the items is booked first.

    • The trip must be over 24 hours in duration or include an overnight overseas hotel accommodation stay.

    • The flight must originate from the UK or be a flight into the UK where you depart from the UK by another means and then on the same day, the day before or the day after you request to book the flight into the UK.

  2. If a Flight Plus is established and you also book any other tourist services which are not ancillary to the flight or overseas hotel accommodation and which account for a significant proportion of the travel arrangements then these other tourist services are also protected.

  3. Flight Plus will not exist for UK domestic flights and holidays, flight only ticket sales and flight and hotel accommodation and/or car hire booked outside the two calendar day window as well as hotel accommodation or car hire (or both) which are sold without a flight.

  4. The ATOL scheme is governed by The Civil Aviation (Air Travel Organisers’ Licensing) Regulations 2012 and when you book a Flight Plus, we become a Flight Plus Arranger in accordance with the regulations. Our ATOL number is 3970 under the name of LM Travel Services Limited.

  5. In accordance with the regulations, as of 1st of Oct 2012, you will also be issued with an ATOL Certificate which details those travel arrangements which are protected under the ATOL scheme. Your ATOL Certificate will be needed as proof of your protection. It is your responsibility to keep it in a safe place and we recommend you take a copy with you when travelling.

  6. If you cancel any part of your travel arrangements so that the Flight Plus no longer exists then you will no longer be protected under the ATOL scheme.

  7. As a Flight-Plus Arranger, and in accordance with the regulations if we become aware, prior to or after your departure, that the third party supplier who is responsible for providing the Product has become insolvent and will not themselves be able to supply you with the Product then we will provide you with suitable alternative arrangements at no extra cost (and if you have already departed and in the case of transport we will provide you with a suitable alternative transport back to the place of departure). If it is not reasonably possible to find alternative arrangements then we will give you a full refund for any unused component of your travel arrangements.

  8. We are not responsible for and not shall we be liable for the performance of the travel arrangements.

  9. In the unlikely event that we become insolvent, and in accordance with the regulations, an alternative ATOL holder may provide you with the travel arrangements or a suitable alternative at no extra cost. If an alternative ATOL holder can’t provide you with the travel arrangements then you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).

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