price match promise

The lastminute.com price match promise is your guarantee that whenever you shop with us we're confident you're getting the very best deals.

It's simple. Buy a hotel, city break or holiday and we'll refund the difference if you find the same product cheaper on any other UK website within 24 hours of your purchase. Promise!

how to claim

To request a price match refund, just email pricematch@lastminute.com with the following information:

the name of the website where the product is cheaper
a screenshot of the cheaper offer (including the date and time visited)
the cost of the cheaper product
your search criteria (dates / times / number of passengers / destination etc)
your name, email address and contact telephone number
your lastminute.com order number.

You will receive an automated acknowledgment of your request, and we will review the details and reply to you via email within three working days.

Upon our acceptance of your refund request, please allow 14 days for delivery of your refund which will be credited as a second transaction on your credit or debit card. The time taken for the refund to appear on your credit or debit card statement varies so the amount may not show on your next statement.

terms and conditions

You are eligible for a price-match refund if your request meets the following conditions:

The lastminute.com refund guarantee applies only to UK internet retailers that have the identical product and/or goods in stock or service immediately available (not on request) and the product, goods and/or service is priced accurately.
Price match requests must be submitted within 24 hours from the time of purchase online at the website, www.lastminute.com. In the case of holiday products, identical product includes the name of the Tour Operator.
Please note, our price match guarantee does not apply if you book just a flight.
For ‘flight + hotel’ products and city breaks our price match guarantee does apply. To qualify, we must be satisfied that (a) both products are identical (including the same class of service on the flight and room type/board basis at the hotel), and (b) the flight + hotel product you have found is actually available to book as one package on the same website.
When requesting a price match, please be aware that prices will be compared on the following criteria:
Prices are compared on product price and when calculating the competitor's total price comparisons will include the cost of the product plus handling and delivery charges.
When requesting a refund you must include the name of the website where the product is cheaper, a screenshot of the cheaper offer (including the date and time visited), the cost of the cheaper product, your search criteria (dates / times / number of passengers / destination), your name, email address and contact telephone number along with your lastminute.com order number.
The lastminute.com price match refund guarantee does not apply when you use coupons/vouchers or other promotional offers on the alternative website. .
The lastminute.com price match refund guarantee is only available against products goods or services found within 24 hours of making your booking on lastminute.com and any refunds must be made to the card you used to make your original booking on lastminute.com.
The lastminute.com price match refund guarantee does not apply to any lastminute.com sale items.
The lastminute.com refund guarantee does not include any DVD, video or CD purchase, restaurant booking, any flight only purchases or music ticket purchases
The lastminute.com refund guarantee is subject to change and can be withdrawn at any time and is only available to purchases made in the United Kingdom.