Windsor Castle tickets

Windsor Castle - Booking Information

• Please do not visit if you feel unwell with any symptoms of COVID-19 or have come into contact with anyone who may have symptoms.

• To minimize crowds and maintain social distancing by not arriving early for your admission time. Please do not join the queue for admission until the time stated on your ticket. For Windsor Castle, please arrive within the 30 minute period after the time printed on your ticket. As a working palace, opening arrangements may change at short notice, so always check before your visit https://www.royalcollection.org.uk/visit/windsorcastle/plan-your-visit

• You may be asked to queue for a short period before entering. Staff will be on hand to help you follow social distancing guideline while in the queue

• Toilet facilities are operating as normal. Capacities are being managed with an enhanced cleaning regime in operation

• It is expected and recommended that you wear a face covering when enjoying all indoor spaces during your visit (unless exempt), including in visitor entrances and while passing through security checks. Face coverings aren’t required in outdoor areas and can be removed once at a table in our cafés.

• Touch-free dispensers and hand-washing facilities can be found at several points along the visitor route.

• The safety and wellbeing of our visitors and staff are our priority. In order to ensure a safe and enjoyable visit, we have closed a small number of rooms where social distancing cannot be easily maintained including Queen Mary’s Dolls’ House; and Precinct Tours are temporarily unavailable. We hope to reopen these spaces soon and when it is safe to do so.

• The Undercroft Café is open with a limited menu and reduced seating capacity to ensure social distancing can be maintained. Please use the hand sanitiser provided and put on a face covering before entering the Café. Face coverings must be worn when purchasing food and drink at the till point (exemptions excluded), but can be removed once sat at a table. 

• Our shops will be open, although at busy times you may be asked to queue for a short period before entering. Once inside, please wear a face covering (unless exempted), use the hand sanitiser provided before handling any products, surfaces and handrails, follow staff instructions regarding one-way routes and, if you can, minimise your contact with the merchandise on display.

• Audio tours are included in the admission price at all residences and do not need to be pre-booked.

• Disabled Access

• Windsor Castle is fully accessible and we welcome visitors with different access requirements. Concessionary rates are available for visitors with disabilities and an accompanying companion is admitted free of charge.

• Complimentary carer or access companion spaces are not available on tickets booked through Encore, though they may be purchased directly by customers from RCT. Encore are responsible for advising clients of this policy prior to their visit. Access Route Spaces are subject to availability.

• All visitors should be aware that the Castle is situated at the top of a steep hill and there are long distances that have to be covered on site