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Information about Pan Pacific Hanoi Hotel

Near Tran Quoc Pagoda

Enjoy international cuisine at Pacifica, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/café. Need to unwind? Take a break with a tasty beverage at one of the 2 bars/lounges. Buffet breakfasts are available daily from 6 AM to 10 AM for a fee.A stay at Pan Pacific Hanoi places you in the heart of Hanoi, steps from West Lake and 5 minutes by foot from Tran Quoc Pagoda. This 5-star hotel is 0.9 mi (1.5 km) from Cua Bac Church and 1 mi (1.6 km) from Quan Thanh Temple.Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including an indoor pool and a 24-hour fitness center. This hotel also features complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).Stay in one of 273 guestrooms featuring flat-screen televisions. Complimentary wired and wireless Internet access keeps you connected, and cable programming provides entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.Featured amenities include complimentary wired Internet access, express check-out, and complimentary newspapers in the lobby. Planning an event in Hanoi? This hotel has facilities measuring 13143 square feet (1221 square meters), including a conference center. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.

Services of Pan Pacific Hanoi Hotel

  • Commonly-touched surfaces are cleaned with disinfectant
  • Barbecue grill(s)
  • Spa services on site
  • Wedding services
  • Number of meeting rooms - 6
  • Roll-in shower
  • Concierge services
  • Express check-out
  • Elevator
  • Tours/ticket assistance
  • Number of restaurants - 2
  • Free wired Internet
  • Social distancing measures are in place
  • Snack bar/deli
  • Guests are provided with free hand sanitizer
  • Pets not allowed
  • Shopping on site
  • Supervised childcare/activities (surcharge)
  • Individually-wrapped food options are available for breakfast
  • Library
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Individually-wrapped food options are available for lunch
  • Property confirms they are implementing enhanced cleaning measures
  • Property is cleaned with disinfectant
  • Terrace
  • Conference space size (feet) - 13143
  • Temperature checks are available to guests
  • Property confirms they are implementing guest safety measures
  • Laundry facilities
  • Ballroom
  • In-room accessibility
  • Conference space size (meters) - 1221
  • Individually-wrapped food options are available for dinner
  • Spa treatment room(s)
  • Coffee shop or café
  • Individually-wrapped food options are available through room service
  • Luggage storage
  • 24-hour front desk
  • Gap period enforced between guest stays - 24 hours
  • Free WiFi
  • Free valet parking
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Masks are available to guests
  • Rooftop terrace
  • Wheelchair accessible parking
  • Wheelchair accessible (may have limitations)
  • Number of bars/lounges - 2
  • Safe-deposit box at front desk
  • Free self parking
  • Designated smoking areas
  • 24-hour fitness facilities
  • Protective clothing is available to guests
  • Airport transportation (surcharge)
  • Dry cleaning/laundry service
  • Contactless check-in is available
  • Babysitting or childcare (surcharge)
  • Conference center
  • Conference space
  • Breakfast available (surcharge)
  • ATM/banking
  • Staff wears personal protective equipment
  • Full-service spa
  • Free newspapers in lobby
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Contactless check-out is available
  • Indoor pool
  • Staff temperature checks are conducted regularly

Address

1 Thanh Nien Road, Ba Dinh District

Customers rating

92
1754 reviews by TrustYou

Hotel badges

  • Wellness Hotel
  • Business Hotel
  • Lake Hotel
  • City Hotel

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Once your booking is confirmed, you can only request our NoProblem Check-in service and add extra luggage to your booking. In general, requests for additional baggage are confirmed within 7 days.

At what time can I have my room? And what time do I have to leave?

Check-in and check-out times vary according to the property. However, the schedules are usually as follows:
  • Hours of arrival ( check-in ) from 14:00.
  • Departure times ( check-out ) at 11:00.
In the confirmation e-mail you will find information about timetables, and if the hotel has a 24-hour reception.

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