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Information about Emperor Cruises Ha Long Hotel

Emperor Cruises Ha Long features a restaurant, fitness centre, a bar and shared lounge in Ha Long. With a garden, the 5-star cruise has air-conditioned rooms with free WiFi, each with a private bathroom. The accommodation offers a 24-hour front desk, room service and currency exchange for guests. The units at the cruise come with a seating area. At Emperor Cruises Ha Long every room includes a desk and a flat-screen TV. The accommodation offers a continental or buffet breakfast. Emperor Cruises Ha Long offers 5-star accommodation with a spa centre and children's playground. Bike hire and car hire are available at the cruise and the area is popular for hiking and fishing. There is also a business centre and a kids' club on site. Bai Chay Beach is 1.6 km from Emperor Cruises Ha Long, while Vincom Plaza Ha Long is 2.2 km away. The nearest airport is Cat Bi International, 39 km from the accommodation, and the property offers a paid airport shuttle service.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A damage deposit of VND 3000000 is required on arrival. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full in cash, subject to an inspection of the property. Cruise itinerary and schedule are subject to change without prior notice due to weather and operation conditions. === Advanced registration will be required. Please provide (under Special Requests) during booking all passport information (full name, gender, date of birth, nationality, passport number, Vietnam visa expiry date) at least 24 hours before departure. Guests with no information provided may not be allowed to go on board. === Please note that your credit card information is required to guarantee your booking. To secure your reservation, payment prior to arrival is recommended. The property will contact you after you book to provide instructions. Please note that full settlement of total reservation in cash or by credit card (Visa and Master Card only) is required at least 1 day before departure at the cruise office or via bank transfer. For further details, please use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. === Airport transfers and transfer services are available to and from the property at additional charges. Please contact the property using the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests are expected to confirm with the property at least 3 days prior to arrival. Details follow: * Shuttle bus (Pick up and drop off within Hanoi Old Quarter area only) Pick up time from Hanoi: from 07:30 to 08:00 === All Inclusive Offers include all benefits from Full Board, unlimited massages at the spa and unlimited beverages during the duration of the cruise.

Services of Emperor Cruises Ha Long Hotel

  • Kids' outdoor play equipment
  • Library
  • Shared lounge/TV area
  • Shoeshine
  • Happy hour
  • Terrace
  • Spa and wellness centre
  • Fishing
  • Karaoke
  • Shuttle service (additional charge)
  • Trouser press
  • BBQ facilities
  • Airport shuttle (additional charge)
  • Beachfront
  • Tour desk
  • Tour or class about local culture
  • Private check-in/check-out
  • Fire extinguishers
  • Security alarm
  • Hiking
  • Concierge service
  • Kid-friendly buffet
  • VIP room facilities
  • Business centre
  • Ticket service
  • Snack bar
  • Currency exchange
  • Baby safety gates
  • Family rooms
  • Restaurant
  • Bridal suite
  • Safety deposit box
  • CCTV outside property
  • Free WiFi
  • Movie nights
  • Sauna
  • Children's playground
  • Packed lunches
  • Non-smoking throughout
  • Heating
  • Books, DVDs, music for children
  • 24-hour security
  • Temporary art galleries
  • CCTV in common areas
  • Sun terrace
  • Breakfast in the room
  • Special diet menus (on request)
  • Meeting/banquet facilities
  • Garden
  • Cooking class
  • Non-smoking rooms
  • WiFi
  • Babysitting/child services
  • Massage
  • Room service
  • Live music/performance
  • Lockers
  • Themed dinner nights
  • Car hire
  • 24-hour front desk
  • Parking
  • Smoke alarms
  • Soundproof rooms
  • Private beach area
  • Hot tub/jacuzzi
  • Children television networks
  • Kid meals
  • Walking tours
  • Open-air bath
  • Bicycle rental (additional charge)
  • Bar
  • Daily housekeeping
  • Evening entertainment
  • Airport shuttle
  • Kids' club
  • Internet services
  • Designated smoking area
  • Solarium
  • Indoor play area
  • Air conditioning
  • Fitness centre
  • Luggage storage
  • Newspapers
  • Express check-in/check-out



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Frequently asked questions

Why should I buy my travel on

We sell over 284,000 hotel bookings per year online to our customers since 1998, being one of the firsts in the sector.

What services can I add to my booking?

During the booking process you will be offered all the services you can add:
  • Our support packs
  • Our service Check-in NoProblem
  • Additional luggage
  • Car rental
  • Parking at the airport
  • Transfers
Once your booking is confirmed, you can only request our NoProblem Check-in service and add extra luggage to your booking. In general, requests for additional baggage are confirmed within 7 days.

At what time can I have my room? And what time do I have to leave?

Check-in and check-out times vary according to the property. However, the schedules are usually as follows:
  • Hours of arrival ( check-in ) from 14:00.
  • Departure times ( check-out ) at 11:00.
In the confirmation e-mail you will find information about timetables, and if the hotel has a 24-hour reception.

What is the price match guarantee?

If you book a hotel or city break (Flight + Hotel/ Eurostar + Hotel) on and you find the same product or package for less on another website within 24 hours of booking, we'll give you the difference! Subject to terms & conditions.

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