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Information about Emperor Cruises Ha Long Hotel

Emperor Cruises Ha Long features a restaurant, fitness centre, a bar and shared lounge in Ha Long. This 5-star cruise offers a kids' club, a business centre and free WiFi. The accommodation offers a 24-hour front desk, room service and currency exchange for guests. The cruise will provide guests with air-conditioned rooms with a desk, a kettle, a safety deposit box, a flat-screen TV, a balcony and a private bathroom with a hot tub. At Emperor Cruises Ha Long every room includes a seating area. The accommodation offers a continental or buffet breakfast. Guests can relax in the spa and wellness centre, including a hot tub, and a sauna, or in the garden equipped with a children's playground and BBQ facilities. Bike hire and car hire are available at Emperor Cruises Ha Long and the area is popular for hiking and fishing. Bai Chay Beach is 1.6 km from the cruise, while Vincom Plaza Ha Long is 2.2 km away. The nearest airport is Cat Bi International, 39 km from Emperor Cruises Ha Long, and the property offers a paid airport shuttle service.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A damage deposit of VND 3000000 is required on arrival. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full in cash, subject to an inspection of the property. Cruise itinerary and schedule are subject to change without prior notice due to weather and operation conditions. === Advanced registration will be required. Please provide (under Special Requests) during booking all passport information (full name, gender, date of birth, nationality, passport number, Vietnam visa expiry date) at least 24 hours before departure. Guests with no information provided may not be allowed to go on board. === Please note that your credit card information is required to guarantee your booking. To secure your reservation, payment prior to arrival is recommended. The property will contact you after you book to provide instructions. Please note that full settlement of total reservation in cash or by credit card (Visa and Master Card only) is required at least 1 day before departure at the cruise office or via bank transfer. For further details, please use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. === Airport transfers and transfer services are available to and from the property at additional charges. Please contact the property using the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests are expected to confirm with the property at least 3 days prior to arrival. Details follow: * Shuttle bus (Pick up and drop off within Hanoi Old Quarter area only) Pick up time from Hanoi: from 07:30 to 08:00 === All Inclusive Offers include all benefits from Full Board, unlimited massages at the spa and unlimited beverages during the duration of the cruise.

Services of Emperor Cruises Ha Long Hotel

  • 24-hour security
  • Security alarm
  • Garden
  • Open-air bath
  • Evening entertainment
  • Baby safety gates
  • Designated smoking area
  • 24-hour front desk
  • Express check-in/check-out
  • Karaoke
  • Babysitting/child services
  • Parking
  • WiFi
  • Snack bar
  • Hiking
  • Currency exchange
  • Airport shuttle (additional charge)
  • Children's playground
  • CCTV in common areas
  • Tour desk
  • Kids' outdoor play equipment
  • Beachfront
  • Happy hour
  • Walking tours
  • Movie nights
  • Meeting/banquet facilities
  • Fire extinguishers
  • Air conditioning
  • Private beach area
  • Fishing
  • Kid meals
  • Soundproof rooms
  • Special diet menus (on request)
  • Solarium
  • Free WiFi
  • Bicycle rental (additional charge)
  • Sauna
  • Non-smoking throughout
  • Daily housekeeping
  • Car hire
  • Temporary art galleries
  • Hot tub/Jacuzzi
  • Safety deposit box
  • Kid-friendly buffet
  • BBQ facilities
  • Themed dinner nights
  • Concierge service
  • Massage
  • Private check-in/check-out
  • CCTV outside property
  • Room service
  • Cooking class
  • Business centre
  • Kids' club
  • Luggage storage
  • Packed lunches
  • Heating
  • Shuttle service (additional charge)
  • Smoke alarms
  • Non-smoking rooms
  • Terrace
  • Spa and wellness centre
  • Fitness centre
  • Tour or class about local culture
  • Lockers
  • Breakfast in the room
  • Internet services
  • Bar
  • Restaurant
  • Sun terrace
  • Airport shuttle
  • Trouser press
  • Shared lounge/TV area
  • Indoor play area
  • Live music/performance
  • Family rooms
  • Library



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Frequently asked questions

Why should I buy my travel on

We sell over 284,000 hotel bookings per year online to our customers since 1998, being one of the firsts in the sector.

What services can I add to my booking?

During the booking process you will be offered all the services you can add:
  • Our support packs
  • Our service Check-in NoProblem
  • Additional luggage
  • Car rental
  • Parking at the airport
  • Transfers
Once your booking is confirmed, you can only request our NoProblem Check-in service and add extra luggage to your booking. In general, requests for additional baggage are confirmed within 7 days.

At what time can I have my room? And what time do I have to leave?

Check-in and check-out times vary according to the property. However, the schedules are usually as follows:
  • Hours of arrival ( check-in ) from 14:00.
  • Departure times ( check-out ) at 11:00.
In the confirmation e-mail you will find information about timetables, and if the hotel has a 24-hour reception.

What is the price match guarantee?

If you book a hotel or city break (Flight + Hotel/ Eurostar + Hotel) on and you find the same product or package for less on another website within 24 hours of booking, we'll give you the difference! Subject to terms & conditions.

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