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Information about The Hi-Lo, Autograph Collection Hotel

In Portland (Downtown Portland)

Enjoy American cuisine at Hubers, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Wrap up your day with a drink at the bar/lounge. To-go breakfasts are served on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM for a fee.Take advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless Internet access and concierge services.Treat yourself to a stay in one of the 120 guestrooms, featuring heated floors and Smart televisions. Your room comes with a pillowtop bed. Complimentary wired and wireless Internet access keeps you connected, and premium TV channels provides entertainment. Conveniences include safes and desks, as well as phones with free local calls.Featured amenities include complimentary wired Internet access, a business center, and express check-in. Planning an event in Portland? This hotel has facilities measuring 1,296 square feet (0 square meters), including conference space.A stay at The Hi-Lo, Autograph Collection places you in the heart of Portland, within a 5-minute walk of Pioneer Place and Pioneer Courthouse Square. This 4-star hotel is 0.3 mi (0.5 km) from Roseland Theater and 0.3 mi (0.5 km) from Star Theater Portland.

Services of The Hi-Lo, Autograph Collection Hotel

  • Linens, towels and laundry washed in accordance with local authority guidelines
  • Concierge service
  • Guest accommodation is disinfected between stays
  • Guests have the option to reuse towels
  • Guest accommodation sealed after cleaning
  • First aid kit available
  • Contactless check-in/check-out
  • Free WiFi
  • Fax/photocopying
  • Snack bar
  • WiFi
  • Physical distancing rules followed
  • Physical distancing in dining areas
  • Use of cleaning chemicals that are effective against Coronavirus
  • Internet services
  • Cashless payment available
  • Express check-in/check-out
  • Have you removed, or never offered, all plastic straws?
  • Breakfast takeaway containers
  • Only using water-efficient showers (e.g smart showers, low-flow showerheads)
  • Food waste policy in place that includes education, food waste prevention, reduction, recycling, and disposal
  • Key card or motion-controlled electricity for guests
  • Screens or physical barriers placed between staff and guests in appropriate areas
  • Fitness centre
  • Non-smoking rooms
  • Air conditioning
  • Dry cleaning
  • Shared stationery such as printed menus, magazines, pens, and paper removed
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Face masks for guests available
  • Meeting/banquet facilities
  • Pets allowed
  • Hand sanitizer in guest accommodation and key areas
  • Safety deposit box
  • Food can be delivered to guest accommodation
  • Only using water-efficient toilets (e.g. low-flow toilets, dual flush toilets)
  • Restaurant
  • Gift shop
  • Staff follow all safety protocols as directed by local authorities
  • 24-hour front desk
  • Non-smoking throughout
  • Have you removed, or never offered, all plastic stirrers?
  • All plates, cutlery, glasses and other tableware have been sanitized
  • At least 80% of lighting uses energy-efficient LED bulbs


320 SW Harvey Milk Street

Customers rating

244 reviews by TrustYou

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Frequently asked questions

Why should I buy my travel on

We sell over 284,000 hotel bookings per year online to our customers since 1998, being one of the firsts in the sector.

What services can I add to my booking?

During the booking process you will be offered all the services you can add:
  • Our support packs
  • Our service Check-in NoProblem
  • Additional luggage
  • Car rental
  • Parking at the airport
  • Transfers
Once your booking is confirmed, you can only request our NoProblem Check-in service and add extra luggage to your booking. In general, requests for additional baggage are confirmed within 7 days.

At what time can I have my room? And what time do I have to leave?

Check-in and check-out times vary according to the property. However, the schedules are usually as follows:
  • Hours of arrival ( check-in ) from 14:00.
  • Departure times ( check-out ) at 11:00.
In the confirmation e-mail you will find information about timetables, and if the hotel has a 24-hour reception.

What is the price match guarantee?

If you book a hotel or city break (Flight + Hotel/ Eurostar + Hotel) on and you find the same product or package for less on another website within 24 hours of booking, we'll give you the difference! Subject to terms & conditions.

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