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Information about The Towers at Lotte New York Palace Hotel

Pamper yourself with onsite massages, body treatments, and facials. Additional features at this hotel include complimentary wireless Internet access, concierge services, and gift shops/newsstands. Guests can catch a ride to nearby destinations on the complimentary area shuttle.Take advantage of the hotel's 24-hour room service. Relax with a refreshing drink at one of the 5 bars/lounges. Cooked-to-order breakfasts are served on weekdays from 6:30 AM to 11:30 AM and on weekends from 7 AM to 11:30 AM for a fee.With a stay at The Towers at Lotte New York Palace, you'll be centrally located in New York, steps from 5th Avenue and 3 minutes by foot from St. Patrick's Cathedral. This 5-star hotel is 0.3 mi (0.4 km) from Rockefeller Center and 0.3 mi (0.4 km) from Top of the Rock.Featured amenities include complimentary wired Internet access, a business center, and dry cleaning/laundry services.Make yourself at home in one of the 176 air-conditioned rooms featuring refrigerators and iPod docking stations. Your pillowtop bed comes with down comforters and Egyptian cotton sheets. Wired and wireless Internet access is complimentary, while 42-inch plasma televisions with cable programming provide entertainment. Private bathrooms have designer toiletries and hair dryers.

Services of The Towers at Lotte New York Palace Hotel

  • Dry cleaning/laundry service
  • Spa services on site
  • Number of bars/lounges - 5
  • Accessible bathroom
  • Only service animals are allowed
  • Banquet hall
  • Reception hall
  • Total number of rooms - 176
  • Wedding services
  • In-room accessibility
  • Breakfast available (surcharge)
  • Valet parking (surcharge)
  • Business center
  • Only dogs are allowed
  • No cribs (infant beds) available
  • Wheelchair accessible path of travel
  • Health club
  • Luggage storage
  • Free area shuttle
  • Braille or raised signage
  • Meeting rooms
  • Tours/ticket assistance
  • Shopping on site
  • Multilingual staff
  • Assistive listening devices available
  • Smoke-free property
  • Porter/bellhop
  • Free wired Internet
  • Elevator
  • Wheelchair accessible (may have limitations)
  • ATM/banking
  • Newspapers in lobby (surcharge)
  • Ballroom
  • Roll-in shower
  • Laundry facilities
  • Garden
  • Concierge services
  • 24-hour front desk
  • Free WiFi
  • Pets allowed (no fees)
  • Gift shops or newsstand


455 Madison Avenue

Customers rating

84 reviews by TrustYou

Hotel badges

  • City Hotel
  • Family Hotel
  • Business Hotel

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Frequently asked questions

Why should I buy my travel on

We sell over 284,000 hotel bookings per year online to our customers since 1998, being one of the firsts in the sector.

What services can I add to my booking?

During the booking process you will be offered all the services you can add:
  • Our support packs
  • Our service Check-in NoProblem
  • Additional luggage
  • Car rental
  • Parking at the airport
  • Transfers
Once your booking is confirmed, you can only request our NoProblem Check-in service and add extra luggage to your booking. In general, requests for additional baggage are confirmed within 7 days.

At what time can I have my room? And what time do I have to leave?

Check-in and check-out times vary according to the property. However, the schedules are usually as follows:
  • Hours of arrival ( check-in ) from 14:00.
  • Departure times ( check-out ) at 11:00.
In the confirmation e-mail you will find information about timetables, and if the hotel has a 24-hour reception.

What is the price match guarantee?

If you book a hotel or city break (Flight + Hotel/ Eurostar + Hotel) on and you find the same product or package for less on another website within 24 hours of booking, we'll give you the difference! Subject to terms & conditions.

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