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Information about The Towers at Lotte New York Palace Hotel

Near Times Square

Featured amenities include complimentary wired Internet access, a business center, and dry cleaning/laundry services. Self parking (subject to charges) is available onsite.Take advantage of the hotel's 24-hour room service. Need to unwind? Take a break with a tasty beverage at one of the 5 bars/lounges. Cooked-to-order breakfasts are served on weekdays from 6:30 AM to 11:30 AM and on weekends from 7 AM to 11:30 AM for a fee.Make yourself at home in one of the 176 air-conditioned rooms featuring refrigerators and iPod docking stations. Your pillowtop bed comes with down comforters and Egyptian cotton sheets. Wired and wireless Internet access is complimentary, while 42-inch plasma televisions with cable programming provide entertainment. Bathrooms have designer toiletries and hair dryers.The following facilities or services will be unavailable from May 1 2021 to December 31 2021 (dates subject to change): Bar/Lounge(s)Pamper yourself with onsite massages, body treatments, and facials. This hotel also features complimentary wireless Internet access, concierge services, and gift shops/newsstands. Guests can catch a ride to nearby destinations on the complimentary area shuttle.A stay at The Towers at Lotte New York Palace places you in the heart of New York, steps from 5th Avenue and 3 minutes by foot from St. Patrick's Cathedral. This 5-star hotel is 0.2 mi (0.4 km) from Madison Avenue and 0.3 mi (0.5 km) from Museum of Modern Art.

Services of The Towers at Lotte New York Palace Hotel

  • Property confirms they are implementing guest safety measures
  • Ballroom
  • Laundry facilities
  • Free wired Internet
  • Tours/ticket assistance
  • Visual alarms in hallways
  • Gift shops or newsstand
  • Breakfast available (surcharge)
  • Roll-in shower
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Concierge services
  • Newspapers in lobby (surcharge)
  • Number of bars/lounges - 5
  • Wheelchair-accessible registration desk
  • Shopping on site
  • Reception hall
  • Porter/bellhop
  • Braille or raised signage
  • Service animals are allowed
  • Wheelchair-accessible concierge desk
  • Free area shuttle
  • Wheelchair accessible (may have limitations)
  • Elevator
  • ATM/banking
  • Wedding services
  • Spa services on site
  • Accessible bathroom
  • Meeting rooms
  • Commonly-touched surfaces are cleaned with disinfectant
  • Guests are provided with free hand sanitizer
  • Wheelchair-accessible spa
  • Health club
  • Social distancing measures are in place
  • Garden
  • In-room accessibility
  • Service animals are exempt from fees/restrictions
  • Individually-wrapped food options are available through room service
  • 24-hour front desk
  • Wheelchair-accessible fitness center
  • Pets allowed (no fees)
  • Stair-free path to entrance
  • Multilingual staff
  • Contactless check-out is available
  • Business center
  • Property is cleaned with disinfectant
  • Free WiFi
  • Assistive listening devices available
  • No cribs (infant beds) available
  • Only dogs are allowed
  • Luggage storage
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible path to elevator
  • Wheelchair accessible path of travel
  • Smoke-free property
  • Contactless check-in is available
  • Dry cleaning/laundry service
  • Self parking (surcharge)
  • Banquet hall

Address

455 Madison Avenue

Customers rating

94
27 reviews by TrustYou

Hotel badges

  • City Hotel

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During the booking process you will be offered all the services you can add:
  • Our support packs
  • Our service Check-in NoProblem
  • Additional luggage
  • Car rental
  • Parking at the airport
  • Transfers
Once your booking is confirmed, you can only request our NoProblem Check-in service and add extra luggage to your booking. In general, requests for additional baggage are confirmed within 7 days.

At what time can I have my room? And what time do I have to leave?

Check-in and check-out times vary according to the property. However, the schedules are usually as follows:
  • Hours of arrival ( check-in ) from 14:00.
  • Departure times ( check-out ) at 11:00.
In the confirmation e-mail you will find information about timetables, and if the hotel has a 24-hour reception.

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