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Information about NH Collection New York Madison Avenue Hotel

Currently undergoing a complete refurbishment, and preparing to reopen its doors from 1st September 2020, the NH Collection New York Madison Avenue, formerly known as NH New York Jolly Madison Towers, is about as central as it gets. It’s on Madison Avenue in midtown Manhattan. Close by you’ve got all the big attractions, like the Empire State Building.

Services of NH Collection New York Madison Avenue Hotel

  • Guest accommodation is disinfected between stays
  • Concierge service
  • Ticket service
  • Facilities for disabled guests
  • CCTV outside property
  • Heating
  • Wild (non-domesticated) animals are not displayed/interacted with while captive on the property or harvested, consumed, or sold.
  • Laundry
  • Screens or physical barriers placed between staff and guests in appropriate areas
  • Breakfast takeaway containers
  • Property is cleaned by professional cleaning companies
  • Safety deposit box
  • Face masks for guests available
  • Guests can opt-out of daily cleaning service
  • Room service
  • Family rooms
  • Shared stationery such as printed menus, magazines, pens, and paper removed
  • Daily housekeeping
  • Dry cleaning
  • Breakfast in the room
  • Only using water-efficient showers (e.g smart showers, low-flow showerheads)
  • Air conditioning
  • Lift
  • All windows are double-glazed
  • Trouser press
  • Smoke alarms
  • Luggage storage
  • 24-hour front desk
  • Valet parking
  • Recycling bins are available to guests and waste is recycled
  • Water cooler/dispenser
  • First aid kit available
  • Pets allowed
  • CCTV in common areas
  • Invest a percentage of revenue back into community projects or sustainability projects
  • WiFi available in all areas
  • Linens, towels and laundry washed in accordance with local authority guidelines
  • Parking
  • 24-hour security
  • Ironing service
  • Guests have the option to reuse towels
  • Use of cleaning chemicals that are effective against Coronavirus
  • Airport shuttle (additional charge)
  • Have you removed, or never offered, all plastic stirrers?
  • Have you removed, or never offered, all plastic cutlery and tableware?
  • Private parking
  • Key card or motion-controlled electricity for guests
  • At least 80% of lighting uses energy-efficient LED bulbs
  • Only using water-efficient toilets (e.g. low-flow toilets, dual flush toilets)
  • WiFi
  • Soundproof rooms
  • Cashless payment available
  • Delivered food is securely covered
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Internet services
  • Airport shuttle
  • Mobile app for room service
  • Free WiFi
  • No single-use plastics
  • Tours and activities organized by local guides and businesses offered
  • 100% renewable electricity is used throughout the property
  • Non-smoking rooms
  • Have you removed, or never offered, all plastic straws?
  • Bar
  • Physical distancing rules followed
  • All plates, cutlery, glasses and other tableware have been sanitized
  • Fitness centre
  • Non-smoking throughout
  • Food can be delivered to guest accommodation
  • Newspapers
  • Access to health care professionals
  • Hand sanitizer in guest accommodation and key areas
  • Fire extinguishers
  • Meeting/banquet facilities
  • Staff follow all safety protocols as directed by local authorities
  • Physical distancing in dining areas
  • Tour desk
  • Currency exchange
  • Thermometers for guests provided by property
  • Have you removed, or never offered, all plastic cups?
  • Provide guests with information regarding local ecosystems, heritage and culture, as well as visitor etiquette

Address

22 East 38th Street

Customers rating

82
298 reviews by TrustYou

Hotel badges

  • City Hotel

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Once your booking is confirmed, you can only request our NoProblem Check-in service and add extra luggage to your booking. In general, requests for additional baggage are confirmed within 7 days.

At what time can I have my room? And what time do I have to leave?

Check-in and check-out times vary according to the property. However, the schedules are usually as follows:
  • Hours of arrival ( check-in ) from 14:00.
  • Departure times ( check-out ) at 11:00.
In the confirmation e-mail you will find information about timetables, and if the hotel has a 24-hour reception.

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