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Information about Portola Hotel & Spa at Monterey Bay Hotel

In Monterey (Downtown Monterey)

Take advantage of recreation opportunities including an outdoor pool and a fitness center. Additional features at this resort include wireless Internet access (surcharge), concierge services, and shopping on site.Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Self parking (subject to charges) is available onsite.Make yourself at home in one of the 379 air-conditioned rooms featuring refrigerators and LCD televisions. Your pillowtop bed comes with premium bedding. Cable programming provides entertainment, and wired and wireless Internet access is available for a surcharge. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers.Satisfy your appetite at Jacks Monterey, one of the resort's 2 restaurants. Need to unwind? Take a break with a tasty beverage at one of the 2 bars/lounges. Cooked-to-order breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.With a stay at Portola Hotel & Spa at Monterey Bay, you'll be centrally located in Monterey, within a 10-minute drive of Monterey Bay and Monterey Bay Aquarium. This 4-star resort is 0.4 mi (0.6 km) from Fisherman's Wharf and 2.1 mi (3.4 km) from 17-Mile Drive.

Services of Portola Hotel & Spa at Monterey Bay Hotel

  • Snorkelling
  • Paid WiFi
  • Security alarm
  • Contactless check-in/check-out
  • 24-hour security
  • Spa facilities
  • CCTV in common areas
  • Pool/beach towels
  • Key access
  • Ironing service
  • Cashless payment available
  • Use of cleaning chemicals that are effective against Coronavirus
  • Accessible parking
  • WiFi available in all areas
  • All plates, cutlery, glasses and other tableware have been sanitized
  • Hand sanitizer in guest accommodation and key areas
  • Outdoor furniture
  • Fishing
  • Diving
  • ATM/cash machine on site
  • Staff follow all safety protocols as directed by local authorities
  • Linens, towels and laundry washed in accordance with local authority guidelines
  • Pet bowls
  • 24-hour front desk
  • First aid kit available
  • Air conditioning
  • Vending machine (drinks)
  • Auditory guidance
  • Spa and wellness centre
  • Couples massage
  • Non-smoking throughout
  • Outdoor pool
  • Hiking
  • WiFi
  • Fax/photocopying
  • Safety deposit box
  • Wheelchair accessible
  • Kid meals
  • Screens or physical barriers placed between staff and guests in appropriate areas
  • Parking on site
  • Heating
  • Laundry
  • Swimming pool
  • Massage
  • Full body massage
  • Heated pool
  • Concierge service
  • Breakfast takeaway containers
  • Outdoor pool (all year)
  • Pets allowed
  • Meeting/banquet facilities
  • Fire extinguishers
  • Valet parking
  • Luggage storage
  • Key card access
  • Smoke alarms
  • Restaurant
  • Sun loungers or beach chairs
  • Facilities for disabled guests
  • Lower bathroom sink
  • Lift
  • CCTV outside property
  • Fitness centre
  • Terrace
  • Back massage
  • Swimming Pool
  • Non-smoking rooms
  • Dry cleaning
  • Face masks for guests available
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Bar
  • Toilet with grab rails
  • Parking
  • Parking garage
  • Internet services
  • Invoice provided
  • Guest accommodation is disinfected between stays
  • Higher level toilet
  • Visual aids: Braille

Address

Two Portola Plaza

Customers rating

85
2452 reviews by TrustYou

Hotel badges

  • Family Hotel
  • Business Hotel
  • Wellness Hotel

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During the booking process you will be offered all the services you can add:
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  • Additional luggage
  • Car rental
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  • Transfers
Once your booking is confirmed, you can only request our NoProblem Check-in service and add extra luggage to your booking. In general, requests for additional baggage are confirmed within 7 days.

At what time can I have my room? And what time do I have to leave?

Check-in and check-out times vary according to the property. However, the schedules are usually as follows:
  • Hours of arrival ( check-in ) from 14:00.
  • Departure times ( check-out ) at 11:00.
In the confirmation e-mail you will find information about timetables, and if the hotel has a 24-hour reception.

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