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Information about Merchant House Hotel

Situated close to Truro’s city centre, the Merchant House Hotel makes an excellent base to stay in Cornwall. It is on one of the best and leafiest streets in Truro, just over 1 mile from Truro Railway Station and within walking distance of numerous bars, restaurants, and shops. Guests can easily explore Cornwall from the property with both the north and south coasts easily accessible. Free private parking is available at the rear of the hotel. We ask all large vans to park at the back of the hotel in our main car park - anything bigger than a van please contact us- We recommend lorries to park at Truro football club which is a 13-minute walk from the hotel. The post code for Truro football club is TR1 2TH. This hotel boasts original features and stained-glass windows. It offers rooms with a flat-screen Freeview TV, free WiFi and tea and coffee making facilities. The en-suite bathrooms have complimentary toiletries and a hairdryer. Some of the rooms are dog-friendly. In the mornings, the Merchant House offers a Scandi style breakfast, and drinks are available throughout the day and evening in the bar and lounge. Truro is home to Truro Cathedral, which is just 10 minutes’ walk from the hotel. The area surrounding the city is ideal for outdoor activities, including walking, motor biking, boating and cycling. Newquay is 13 miles away, St.Ives is 26 miles away and The Eden Project is 19 miles away from the accommodation. The Merchant House offers secure bicycle storage, and there is a bus stop directly outside with regular buses to the centre of Truro and Falmouth. Couples particularly like the location — they rated it 8.8 for a two-person trip. Merchant House has been welcoming guests since 20 Mar 2013.

This property will not accommodate hen, stag or similar parties. Please inform Merchant House in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result. Pets are only allowed in limited rooms, subject to availability and by prior arrangement with the property. Please contact the property before arrival to ensure rooms for pets are available. When booking 5 rooms or more, different policies and additional supplements will apply.

Services of Merchant House Hotel

  • Luggage storage
  • Smoke alarms
  • Pets allowed
  • Packed lunches
  • Physical distancing rules followed
  • 24-hour front desk
  • Invoice provided
  • Bar
  • Breakfast takeaway containers
  • Non-smoking throughout
  • Cashless payment available
  • Guest accommodation sealed after cleaning
  • All plates, cutlery, glasses and other tableware have been sanitized
  • Shared lounge/TV area
  • Fax/photocopying
  • Food can be delivered to guest accommodation
  • Free parking
  • Parking on site
  • Guest accommodation is disinfected between stays
  • Contactless check-in/check-out
  • 24-hour security
  • Heating
  • Laundry
  • Daily housekeeping
  • Free WiFi
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Fire extinguishers
  • Meeting/banquet facilities
  • Staff follow all safety protocols as directed by local authorities
  • WiFi
  • Screens or physical barriers placed between staff and guests in appropriate areas
  • Room service
  • Internet services
  • Parking
  • Hand sanitizer in guest accommodation and key areas
  • Private check-in/check-out
  • Designated smoking area
  • Non-smoking rooms
  • CCTV in common areas
  • CCTV outside property
  • Process in place to check health of guests
  • Private parking
  • First aid kit available
  • Linens, towels and laundry washed in accordance with local authority guidelines
  • WiFi available in all areas
  • Concierge service
  • Use of cleaning chemicals that are effective against Coronavirus
  • Physical distancing in dining areas
  • Facilities for disabled guests


49 Falmouth Road

Customers rating

791 reviews by TrustYou

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Frequently asked questions

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We sell over 284,000 hotel bookings per year online to our customers since 1998, being one of the firsts in the sector.

What services can I add to my booking?

During the booking process you will be offered all the services you can add:
  • Our support packs
  • Our service Check-in NoProblem
  • Additional luggage
  • Car rental
  • Parking at the airport
  • Transfers
Once your booking is confirmed, you can only request our NoProblem Check-in service and add extra luggage to your booking. In general, requests for additional baggage are confirmed within 7 days.

At what time can I have my room? And what time do I have to leave?

Check-in and check-out times vary according to the property. However, the schedules are usually as follows:
  • Hours of arrival ( check-in ) from 14:00.
  • Departure times ( check-out ) at 11:00.
In the confirmation e-mail you will find information about timetables, and if the hotel has a 24-hour reception.

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