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Information about Mermaid Inn Hotel

With Norman cellars dating back to the 12th century and secret passageways in some of its rooms, this inn offers historic accommodation in Rye. It has a huge open log fireplace in the bar, and an award-winning restaurant. Rebuilt in 1420, The Mermaid Inn has been visited by Queen Elizabeth, the Queen Mother and Prince Edward, as well as celebrities and artists. It retains many beautiful, traditional features, including a secret stairway hidden behind a bookcase. The restaurant has been awarded two AA Rosettes for its fine French and British cuisine. The lounge bar was once frequented by local smugglers, and has a large wooden beam supported by stone pillars. Each room at The Mermaid has charming features, like wooden panelling or carved beds. Rooms all feature a TV and en suite bathroom, and some have picturesque views over Rye.

In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Services of Mermaid Inn Hotel

  • Luggage storage
  • Smoke alarms
  • Food can be delivered to guest accommodation
  • All plates, cutlery, glasses and other tableware have been sanitized
  • Pets allowed
  • Cashless payment available
  • Dry cleaning
  • Shared lounge/TV area
  • Newspapers
  • Hiking
  • Windsurfing
  • Free WiFi
  • Shared stationery such as printed menus, magazines, pens, and paper removed
  • Physical distancing rules followed
  • Physical distancing in dining areas
  • Golf course (within 3 km)
  • Live music/performance
  • Non-smoking throughout
  • Breakfast takeaway containers
  • Face masks for guests available
  • Laundry
  • Parking on site
  • WiFi available in all areas
  • Free parking
  • Guest accommodation is disinfected between stays
  • Non-smoking rooms
  • Shoeshine
  • Breakfast in the room
  • Contactless check-in/check-out
  • Screens or physical barriers placed between staff and guests in appropriate areas
  • Room service
  • Bar
  • Fax/photocopying
  • Packed lunches
  • 24-hour security
  • Parking
  • Heating
  • Internet services
  • Staff follow all safety protocols as directed by local authorities
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Access to health care professionals
  • Special diet menus (on request)
  • Restaurant
  • WiFi
  • Daily housekeeping
  • Use of cleaning chemicals that are effective against Coronavirus
  • Family rooms
  • Terrace
  • Delivered food is securely covered
  • CCTV in common areas
  • CCTV outside property
  • Linens, towels and laundry washed in accordance with local authority guidelines
  • Designated smoking area
  • Themed dinner nights
  • Process in place to check health of guests
  • Thermometers for guests provided by property
  • Board games/puzzles
  • Guest accommodation sealed after cleaning
  • Bridal suite
  • Valet parking
  • Hand sanitizer in guest accommodation and key areas
  • First aid kit available
  • 24-hour front desk
  • Children television networks
  • Meeting/banquet facilities
  • Fire extinguishers

Address

Mermaid Street

Customers rating

88
1185 reviews by TrustYou

Hotel badges

  • Romantic Hotel
  • Boutique Hotel

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Frequently asked questions

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During the booking process you will be offered all the services you can add:
  • Our support packs
  • Our service Check-in NoProblem
  • Additional luggage
  • Car rental
  • Parking at the airport
  • Transfers
Once your booking is confirmed, you can only request our NoProblem Check-in service and add extra luggage to your booking. In general, requests for additional baggage are confirmed within 7 days.

At what time can I have my room? And what time do I have to leave?

Check-in and check-out times vary according to the property. However, the schedules are usually as follows:
  • Hours of arrival ( check-in ) from 14:00.
  • Departure times ( check-out ) at 11:00.
In the confirmation e-mail you will find information about timetables, and if the hotel has a 24-hour reception.

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