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Information about PREMIER SUITES Newcastle Hotel

In the heart of Newcastle upon Tyne, these 4-star serviced apartments are a 5-minute walk from Newcastle Rail Station. PREMIER SUITES Newcastle offer on-site parking and WiFi access. PREMIER SUITES Newcastle each have a living area with comfortable seating and a flat-screen TV. There is also a modern bathroom with a power shower and free toiletries. The contemporary fitted kitchens feature an oven, microwave and refrigerator, and full kitchenware is provided. There is also a dining area, and a welcome pack is provided, with tea, coffee and biscuits. All apartments have a washing machine. PREMIER SUITES Newcastle are just a 10-minute walk from St James’ Park Stadium, home to Newcastle FC. Eldon Square Shopping Centre and Monument Mall are a 15-minute walk away.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please note that the full amount of the reservation is due before arrival. Premier Apartments will send a confirmation with detailed payment information. After full payment is taken, the property's details, including the address and where to collect keys, will be emailed to you. This property will not accommodate hen, stag or similar parties. Please inform PREMIER SUITES Newcastle in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result. Due to Coronavirus (COVID-19), this property has reduced reception and service operating hours. In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist. Due to Coronavirus (COVID-19), this property adheres to strict physical distancing measures. Due to Coronavirus (COVID-19), please ensure that you are only booking this property following the local government guidelines of the destination, including but not limited to the purpose of travel, and maximum allowed group size. Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas. A damage deposit of GBP 200 is required on arrival. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property. Upon confirmation of booking, PREMIER SUITES Newcastle will forward their Standard Terms and Conditions and Important Property Information relating to your stay. Should you not receive this information within 24 hours of booking, please contact the apartments directly using the details supplied on your booking confirmation. Following confirmation of your reservation, you will receive a link from our card processing partner SOT pay to complete your payment transaction. This will be emailed on the day of booking for Prepaid reservations and within 3 days of arrival for flexible rates. Failure to make payment could result in cancellation of your reservation. Reservations of 3 or more apartments are provisional only until confirmed by the manager of PREMIER SUITES. Once the booking is accepted, 25% non refundable deposit is required. You will receive the SOT pay link as described to process your payment. Bookings made on the day require full payment at the time of booking. You will receive the SOT pay link as described to process your payment. This must be completed before check in. Please note that if the booking is for the same day arrival the security deposit can only be paid by card along with photo ID in the same name as the cardholder. A valid form of photo ID in the form of a driving license or passport will also be required at check-in. Under no circumstances is an apartment to be sublet by the occupier. Failure to adhere to this will result in the occupant being evicted. Office opening hours are as follows: Monday to Friday 09:00 to 17:00, Saturday 10:00 to 14:00 and Sunday 11:00 to 14:00

Services of PREMIER SUITES Newcastle Hotel

  • Water cooler/dispenser
  • Parking
  • WiFi available in all areas
  • Guests have the option to reuse towels
  • Guest accommodation is disinfected between stays
  • Linens, towels and laundry washed in accordance with local authority guidelines
  • Parking on site
  • First aid kit available
  • Use of cleaning chemicals that are effective against Coronavirus
  • Heating
  • WiFi
  • Only using water-efficient toilets (e.g. low-flow toilets, dual flush toilets)
  • Fire extinguishers
  • Guests can opt-out of daily cleaning service
  • CCTV outside property
  • Hand sanitizer in guest accommodation and key areas
  • Private check-in/check-out
  • At least 80% of lighting uses energy-efficient LED bulbs
  • Screens or physical barriers placed between staff and guests in appropriate areas
  • Have you removed, or never offered, all plastic cutlery and tableware?
  • Property is cleaned by professional cleaning companies
  • Cashless payment available
  • Guest accommodation sealed after cleaning
  • Staff follow all safety protocols as directed by local authorities
  • Private parking
  • Process in place to check health of guests
  • Have you removed, or never offered, all plastic cups?
  • Provide guests with information regarding local ecosystems, heritage and culture, as well as visitor etiquette
  • Books, DVDs, music for children
  • Smoke alarms
  • Board games/puzzles
  • Lift
  • Physical distancing in dining areas
  • Non-smoking throughout
  • Physical distancing rules followed
  • Invoice provided
  • Non-smoking rooms
  • Fax/photocopying
  • Have you removed, or never offered, all single-use plastic miniature shampoo, conditioner, and body wash bottles?
  • Luggage storage
  • Grocery deliveries
  • Only using water-efficient showers (e.g smart showers, low-flow showerheads)
  • All windows are double-glazed
  • Food can be delivered to guest accommodation
  • All plates, cutlery, glasses and other tableware have been sanitized
  • Internet services
  • Express check-in/check-out
  • Have you removed, or never offered, all plastic stirrers?
  • Family rooms
  • Have you removed, or never offered, all plastic straws?
  • Face masks for guests available
  • Contactless check-in/check-out
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Dry cleaning
  • Safety deposit box
  • Free WiFi
  • Shared stationery such as printed menus, magazines, pens, and paper removed

Address

Thornton House, Thornton St

Customers rating

88
280 reviews by TrustYou

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What services can I add to my booking?

During the booking process you will be offered all the services you can add:
  • Our support packs
  • Our service Check-in NoProblem
  • Additional luggage
  • Car rental
  • Parking at the airport
  • Transfers
Once your booking is confirmed, you can only request our NoProblem Check-in service and add extra luggage to your booking. In general, requests for additional baggage are confirmed within 7 days.

At what time can I have my room? And what time do I have to leave?

Check-in and check-out times vary according to the property. However, the schedules are usually as follows:
  • Hours of arrival ( check-in ) from 14:00.
  • Departure times ( check-out ) at 11:00.
In the confirmation e-mail you will find information about timetables, and if the hotel has a 24-hour reception.

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