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Information about PREMIER SUITES Newcastle Hotel

In the heart of Newcastle upon Tyne, these 4-star serviced apartments are a 5-minute walk from Newcastle Rail Station. PREMIER SUITES Newcastle offer on-site parking and WiFi access. PREMIER SUITES Newcastle each have a living area with comfortable seating and a flat-screen TV. There is also a modern bathroom with a power shower and free toiletries. The contemporary fitted kitchens feature an oven, microwave and refrigerator, and full kitchenware is provided. There is also a dining area, and a welcome pack is provided, with tea, coffee and biscuits. All apartments have a washing machine. PREMIER SUITES Newcastle are just a 10-minute walk from St James’ Park Stadium, home to Newcastle FC. Eldon Square Shopping Centre and Monument Mall are a 15-minute walk away.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please note that the full amount of the reservation is due before arrival. Premier Apartments will send a confirmation with detailed payment information. After full payment is taken, the property's details, including the address and where to collect keys, will be emailed to you. A damage deposit of GBP 200 is required on arrival. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property. This property will not accommodate hen, stag or similar parties. Please inform PREMIER SUITES Newcastle in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. In response to Coronavirus (COVID-19), additional safety and sanitation measures are currently in effect at this property. Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result. Due to Coronavirus (COVID-19), this property has reduced reception and service operating hours. Upon confirmation of booking, PREMIER SUITES Newcastle will forward their Standard Terms and Conditions and Important Property Information relating to your stay. Should you not receive this information within 24 hours of booking, please contact the apartments directly using the details supplied on your booking confirmation. Following confirmation of your reservation, you will receive a link from our card processing partner SOT pay to complete your payment transaction. This will be emailed on the day of booking for Prepaid reservations and within 3 days of arrival for flexible rates. Failure to make payment could result in cancellation of your reservation. Reservations for 3 or more apartments will be considered a group booking. For these reservations, a 25% non-refundable deposit will be taken at the time of booking. You will receive the SOT pay link as described to process your payment. Bookings made on the day require full payment at the time of booking. You will receive the SOT pay link as described to process your payment. This must be completed before check in. A security deposit of GBP 200 is required on arrival for incidentals. This deposit is fully refundable on check-out, subject to a damage inspection of the accommodation. Please note that if the booking is for the same day arrival the security deposit can only be paid by card along with photo ID in the same name as the cardholder. A valid form of photo ID in the form of a driving license or passport will also be required at check-in. Under no circumstances is an apartment to be sublet by the occupier. Failure to adhere to this will result in the occupant being evicted. Office opening hours are as follows: Monday and Friday 09:00 to 20:00, Tuesday to Thursday 09:00 to 17:00, Saturday 10:00 to 17:00 and Sunday 11:00 to 17:00

Services of PREMIER SUITES Newcastle Hotel

  • Board games/puzzles
  • Smoke alarms
  • Process in place to check health of guests
  • Express check-in/check-out
  • Dry cleaning
  • WiFi
  • Private check-in/check-out
  • Lift
  • Safety deposit box
  • Shared stationery such as printed menus, magazines, pens, and paper removed
  • Linens, towels and laundry washed in accordance with local authority guidelines
  • WiFi available in all areas
  • Screens or physical barriers placed between staff and guests in appropriate areas
  • Contactless check-in/check-out
  • Property is cleaned by professional cleaning companies
  • Fire extinguishers
  • Physical distancing in dining areas
  • Heating
  • Non-smoking throughout
  • Invoice provided
  • On-site parking
  • Parking
  • Staff follow all safety protocols as directed by local authorities
  • Food can be delivered to guest accommodation
  • Luggage storage
  • Family rooms
  • Fax/photocopying
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Non-smoking rooms
  • Books, DVDs, music for children
  • Guest accommodation sealed after cleaning
  • Internet services
  • Private parking
  • Use of cleaning chemicals that are effective against Coronavirus
  • Grocery deliveries
  • Hand sanitizer in guest accommodation and key areas
  • Free WiFi
  • Cashless payment available
  • Guest accommodation is disinfected between stays
  • Physical distancing rules followed
  • First aid kit available
  • CCTV outside property
  • All plates, cutlery, glasses and other tableware have been sanitized

Address

Thornton House, Thornton St

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  • Hours of arrival ( check-in ) from 14:00.
  • Departure times ( check-out ) at 11:00.
In the confirmation e-mail you will find information about timetables, and if the hotel has a 24-hour reception.

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