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Information about Phoenix Hotel

Near Queensway

Make yourself at home in one of the 125 guestrooms. Complimentary wireless Internet access is available to keep you connected. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.Wrap up your day with a drink at the bar/lounge.Featured amenities include a computer station, complimentary newspapers in the lobby, and dry cleaning/laundry services.Make use of convenient amenities such as complimentary wireless Internet access, concierge services, and a television in a common area.With a stay at Phoenix Hotel in London (London City Centre), you'll be steps from Queensway and 6 minutes by foot from Kensington Gardens. This hotel is 0.8 mi (1.2 km) from Kensington Palace and 0.5 mi (0.8 km) from Portobello Road Market.

Services of Phoenix Hotel

  • Smoke alarms
  • Process in place to check health of guests
  • Dry cleaning
  • WiFi
  • Lift
  • Safety deposit box
  • Bar
  • Shared stationery such as printed menus, magazines, pens, and paper removed
  • Linens, towels and laundry washed in accordance with local authority guidelines
  • WiFi available in all areas
  • Concierge service
  • CCTV in common areas
  • Fire extinguishers
  • Physical distancing in dining areas
  • Meeting/banquet facilities
  • Daily housekeeping
  • 24-hour security
  • Heating
  • Face masks for guests available
  • Non-smoking throughout
  • Ticket service
  • Staff follow all safety protocols as directed by local authorities
  • Food can be delivered to guest accommodation
  • Luggage storage
  • Family rooms
  • Fax/photocopying
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Non-smoking rooms
  • Guest accommodation sealed after cleaning
  • 24-hour front desk
  • Internet services
  • Use of cleaning chemicals that are effective against Coronavirus
  • Laundry
  • Hand sanitizer in guest accommodation and key areas
  • Free WiFi
  • Newspapers
  • Cashless payment available
  • Guest accommodation is disinfected between stays
  • Physical distancing rules followed
  • First aid kit available
  • All plates, cutlery, glasses and other tableware have been sanitized

Address

1-8 Kensington Gardens Square

Customers rating

85
2152 reviews by TrustYou

Hotel badges

  • City Hotel
  • Luxury Hotel

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During the booking process you will be offered all the services you can add:
  • Our support packs
  • Our service Check-in NoProblem
  • Additional luggage
  • Car rental
  • Parking at the airport
  • Transfers
Once your booking is confirmed, you can only request our NoProblem Check-in service and add extra luggage to your booking. In general, requests for additional baggage are confirmed within 7 days.

At what time can I have my room? And what time do I have to leave?

Check-in and check-out times vary according to the property. However, the schedules are usually as follows:
  • Hours of arrival ( check-in ) from 14:00.
  • Departure times ( check-out ) at 11:00.
In the confirmation e-mail you will find information about timetables, and if the hotel has a 24-hour reception.

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