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Information about Elen's Castle Hotel

A former 18th century coaching inn, originally part of the Earl of Ancaster's Welsh estate, this comfortable, family run hotel is full of historic character. Resting in the centre of the Dolwyddelan, the hotel offers a unique place to relax at the heart of the Snowdonia National Park in North Wales. Retaining its original character and many fittings, Elen’s Castle Hotel has en suite guestrooms to suit all tastes, including a four-poster room overlooking the Lledr Valley and River, a family suite and accommodation to suit walking groups. There is also a bunkhouse for the traveler on a budget. Dine in the intimate restaurant and enjoy a drink by the wood burning stove in the cosy historic bar. This hotel has a Tesla charger and a type 2 Electric Car charger. It has a Green Tourism award recognising its minimal impact on the Snowdonia National Park, and an award for promoting local produce, as it serves Welsh gin, vodka and craft ale.

Please inform Elen's Castle Hotel in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property currently isn't accepting guests from certain countries, during dates where such guidelines exist. Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result. Due to Coronavirus (COVID-19), this property has reduced reception and service operating hours. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19). Due to Coronavirus (COVID-19), please ensure that you are only booking this property following the local government guidelines of the destination, including but not limited to the purpose of travel, and maximum allowed group size. In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist. Due to Coronavirus (COVID-19), this property adheres to strict physical distancing measures. Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas. It is not possible to stay at this property for Coronavirus (COVID-19) quarantine purposes. All guests must notify the property prior to arrival if they intend on bringing their dog. Please note that there is strictly no check-in allowed after 22:30.

Services of Elen's Castle Hotel

  • Board games/puzzles
  • Non-smoking rooms
  • Terrace
  • Breakfast in the room
  • Free parking
  • Daily housekeeping
  • Horse riding
  • Staff follow all safety protocols as directed by local authorities
  • Walking tours
  • Invoice provided
  • Fire extinguishers
  • Internet services
  • Process in place to check health of guests
  • WiFi
  • Hiking
  • Room service
  • Physical distancing in dining areas
  • Cycling
  • Screens or physical barriers placed between staff and guests in appropriate areas
  • Bar
  • Access to health care professionals
  • Smoke alarms
  • Cashless payment available
  • Breakfast takeaway containers
  • WiFi available in all areas
  • Private parking
  • Use of cleaning chemicals that are effective against Coronavirus
  • Physical distancing rules followed
  • Contactless check-in/check-out
  • Heating
  • Garden
  • First aid kit available
  • Thermometers for guests provided by property
  • Free WiFi
  • Guest accommodation is disinfected between stays
  • Parking
  • Linens, towels and laundry washed in accordance with local authority guidelines
  • Guest accommodation sealed after cleaning
  • Parking on site
  • All plates, cutlery, glasses and other tableware have been sanitized
  • Fishing
  • Bike tours
  • Sun terrace
  • Face masks for guests available
  • Canoeing
  • Hand sanitizer in guest accommodation and key areas
  • Food can be delivered to guest accommodation
  • Restaurant
  • Special diet menus (on request)
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Kid meals
  • Shared stationery such as printed menus, magazines, pens, and paper removed
  • Property is cleaned by professional cleaning companies
  • Shared lounge/TV area
  • Non-smoking throughout
  • Family rooms
  • Temporary art galleries
  • Delivered food is securely covered

Address

Dolwyddelan

Frequently asked questions

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During the booking process you will be offered all the services you can add:
  • Our support packs
  • Our service Check-in NoProblem
  • Additional luggage
  • Car rental
  • Parking at the airport
  • Transfers
Once your booking is confirmed, you can only request our NoProblem Check-in service and add extra luggage to your booking. In general, requests for additional baggage are confirmed within 7 days.

At what time can I have my room? And what time do I have to leave?

Check-in and check-out times vary according to the property. However, the schedules are usually as follows:
  • Hours of arrival ( check-in ) from 14:00.
  • Departure times ( check-out ) at 11:00.
In the confirmation e-mail you will find information about timetables, and if the hotel has a 24-hour reception.

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