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Information about Lake Victoria Serena Golf Resort & Spa Hotel

On a lake

Make yourself at home in one of the 124 air-conditioned rooms featuring minibars and Smart televisions. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Conveniences include phones, as well as safes and desks.Located in Kampala, Lake Victoria Serena Golf Resort & Spa is on a lake, within a 10-minute drive of Mildmay Uganda Hospital and Doctors' Hospital Sseguku. This 5-star resort is 4 mi (6.5 km) from Lake Victoria and 10.2 mi (16.3 km) from Makerere University.Enjoy international cuisine at The Citadel Restaurant, one of the resort's 2 restaurants, or stay in and take advantage of the 24-hour room service. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. A complimentary buffet breakfast is served daily from 6:30 AM to 9:30 AM.Relax at the full-service spa, where you can enjoy massages and facials. After practicing your swing on the golf course, you can dip into one of the 2 outdoor swimming pools. This resort also features complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).Featured amenities include a business center, limo/town car service, and express check-out. Planning an event in Kampala? This resort has facilities measuring 29 square feet (3 square meters), including a conference center. A shuttle from the airport to the hotel is provided for a surcharge (available 24 hours), and free valet parking is available onsite.

Services of Lake Victoria Serena Golf Resort & Spa Hotel

  • Individually-wrapped food options are available for lunch
  • Free self parking
  • Essential workers only - NO
  • Masks are compulsory at the property
  • Property follows sanitization practices of COVID-19 Guidelines (CDC)
  • Gloves are available to guests
  • Temperature checks are available to guests
  • Pro shop
  • Free breakfast
  • Terrace
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Concierge services
  • Social distancing measures are in place
  • Free valet parking
  • Free WiFi
  • Airport transportation - pickup (surcharge)
  • Cashless transactions are available
  • Garden
  • Snack bar/deli
  • Wheelchair accessible parking
  • Hair salon
  • Proposal/romance packages available
  • Protective clothing is available to guests
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Individually-wrapped food options are available for dinner
  • Pets not allowed
  • Property follows sanitization practices of SGS (3rd party expert - Global)
  • Children's games
  • Safe-deposit box at front desk
  • Electrostatic spray is used for disinfection
  • Conference space size (feet) - 29
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Staff wears personal protective equipment
  • Golf cart
  • Barbecue grill(s)
  • 24-hour front desk
  • Gap period enforced between guest stays - 48 hours
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Smoke-free property
  • Golf lessons with a pro
  • Staff temperature checks are conducted regularly
  • Trampoline
  • Sauna
  • Individually-wrapped food options are available
  • Luggage storage
  • Individually-wrapped food options are available for breakfast
  • Shield between guests and staff in main contact areas
  • Steam room
  • Property confirms they are implementing enhanced cleaning measures
  • Food service has been amended for enhanced safety
  • Supervised childcare/activities (surcharge)
  • Babysitting or childcare (surcharge)
  • Reservation might be required for some facilities onsite
  • Individually-wrapped food options are available through room service
  • Business center
  • Spa services on site
  • Guests are provided with free hand sanitizer
  • Wheelchair accessible – no
  • Property follows sanitization practices of GBAC STAR Facility Accreditation (global expert)
  • Health club
  • Children's pool
  • Guest accommodation is sealed after cleaning
  • Number of spa tubs - 1
  • Limo or town car service available
  • Infant/toddler toys
  • Commonly-touched surfaces are cleaned with disinfectant
  • Masks are available to guests
  • Property confirms they are implementing guest safety measures
  • Laundry facilities
  • Property is cleaned with disinfectant
  • Conference space size (meters) - 3
  • Service animals not allowed
  • Golf caddy
  • Number of poolside bars - 1
  • No elevators
  • Golf course on site
  • Banquet hall
  • Number of outdoor pools - 2
  • Number of restaurants - 2
  • Full-service spa
  • Clubhouse
  • Number of bars/lounges - 1
  • Express check-out
  • Number of meeting rooms - 5
  • Conference space
  • Conference center

Address

Lweza - Kigo Road, off Entebbe Road

Customers rating

94
912 reviews by TrustYou

Hotel badges

  • Wellness Hotel
  • Family Hotel

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During the booking process you will be offered all the services you can add:
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  • Additional luggage
  • Car rental
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  • Transfers
Once your booking is confirmed, you can only request our NoProblem Check-in service and add extra luggage to your booking. In general, requests for additional baggage are confirmed within 7 days.

At what time can I have my room? And what time do I have to leave?

Check-in and check-out times vary according to the property. However, the schedules are usually as follows:
  • Hours of arrival ( check-in ) from 14:00.
  • Departure times ( check-out ) at 11:00.
In the confirmation e-mail you will find information about timetables, and if the hotel has a 24-hour reception.

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