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Information about The Richforest Hotel- Sun Moon Lake Hotel

The Richforest Hotel- Sun Moon Lake sits beside the scenic Sun Moon Lake, the largest freshwater lake in Taiwan. Free WiFi and an indoor pool are available. The on-site restaurant features international dishes and 180-degree lake views. Beautiful like a painting, The Richforest Hotel- Sun Moon Lake reflects the surrounding mountains and Lalu Island on its surface. Located in Nantou, it is a 90-minute drive from Taichung Airport. Nearby attractions include Peacock Garden and Sun Moon Village. Timbre walls, warm lighting and amazing views are standard features of all rooms at The Richforest Hotel- Sun Moon Lake. Fully air-conditioned, each has a flat-screen TV, personal safe and minibar. En suite bathrooms have a bathtub. Guests can soak in the steam baths, or sing karaoke. The resort also has a business centre, billiard tables and a Mahjong room. Daily newspapers and luggage storage are provided at the 24-hour front desk. For guests who wish to dine in the room, a room service menu is available.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform The Richforest Hotel- Sun Moon Lake in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result. In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist. Due to Coronavirus (COVID-19), this property adheres to strict physical distancing measures. Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas. It is not possible to stay at this property for Coronavirus (COVID-19) quarantine purposes. Sauna is closed from Wed 06 Oct 2021 until Fri 31 Dec 2021

Services of The Richforest Hotel- Sun Moon Lake Hotel

  • Fitness centre
  • Non-smoking rooms
  • Air conditioning
  • Shops on site
  • Tour desk
  • Process in place to check health of guests
  • Indoor pool
  • Invoice provided
  • Internet services
  • Staff follow all safety protocols as directed by local authorities
  • Guests can opt-out of daily cleaning service
  • Free parking
  • Restaurant
  • Swimming Pool
  • Provide guests with information regarding local ecosystems, heritage and culture, as well as visitor etiquette
  • Meeting/banquet facilities
  • Canoeing
  • Fire extinguishers
  • Use of cleaning chemicals that are effective against Coronavirus
  • Physical distancing rules followed
  • WiFi
  • CCTV in common areas
  • Smoke alarms
  • Cycling
  • Fence around pool
  • Physical distancing in dining areas
  • Water cooler/dispenser
  • Security alarm
  • Billiards
  • 24-hour security
  • Allergy-free room
  • Linens, towels and laundry washed in accordance with local authority guidelines
  • WiFi available in all areas
  • Thermometers for guests provided by property
  • First aid kit available
  • Parking
  • Key card or motion-controlled electricity for guests
  • Private check-in/check-out
  • Express check-in/check-out
  • 24-hour front desk
  • Cashless payment available
  • Sauna
  • Shared lounge/TV area
  • Luggage storage
  • Karaoke
  • CCTV outside property
  • Gift shop
  • Games room
  • Ticket service
  • Fax/photocopying
  • Fishing
  • All plates, cutlery, glasses and other tableware have been sanitized
  • Only using water-efficient toilets (e.g. low-flow toilets, dual flush toilets)
  • Face masks for guests available
  • Tours and activities organized by local guides and businesses offered
  • Non-smoking throughout
  • Daily housekeeping
  • Indoor pool (all year)
  • Indoor play area
  • Free WiFi
  • Local artists are offered a platform to display their talents
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Pool/beach towels
  • Safety deposit box

Address

No. 31, Shuixiu Street

Customers rating

84
739 reviews by TrustYou

Hotel badges

  • Wellness Hotel

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Frequently asked questions

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What services can I add to my booking?

During the booking process you will be offered all the services you can add:
  • Our support packs
  • Our service Check-in NoProblem
  • Additional luggage
  • Car rental
  • Parking at the airport
  • Transfers
Once your booking is confirmed, you can only request our NoProblem Check-in service and add extra luggage to your booking. In general, requests for additional baggage are confirmed within 7 days.

At what time can I have my room? And what time do I have to leave?

Check-in and check-out times vary according to the property. However, the schedules are usually as follows:
  • Hours of arrival ( check-in ) from 14:00.
  • Departure times ( check-out ) at 11:00.
In the confirmation e-mail you will find information about timetables, and if the hotel has a 24-hour reception.

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