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Information about Matterhorn Lodge Hotel & Appartements Hotel

Opened in December 2012, Hotel Matterhorn Lodge is located in the historic centre of Zermatt. Decorated in a classic Alpine style, it features a wellness area with 3 different saunas. A ski bus stop is a 2-minute walk away. Units at the Matterhorn Lodge have 1 or 2 flat-screen TVs, free WiFi, a bathroom and modern furnishings. Some units have a kitchen or kitchenette, and some offer Matterhorn views. A rich breakfast is served every morning. The Matterhorn Lodge features a hotel bar and a ski storage room. A shuttle service to the train station is provided free of charge. Next to the Bahnhofstrasse and the Kirchplatz, it is 300 metres from the closest restaurant. The Sunnegga Cable Car Station and the Zermatt Train Station are within 500 metres of the Lodge.

In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Due to Coronavirus (COVID-19), this property has reduced reception and service operating hours. Please note that Zermatt is a car-free village. You can park your car in Täsch (indoor parking) and continute to Zermatt by train or taxi. If you are travelling with children, please inform the property in advance of how many are arriving and include their age. Please also note that extra beds have to be requested before arrival. Contact details are stated in the booking confirmation. For sustainability reasons our wellness center will only be opened by request and can be used for 1.5 hours between 2:30pm and 9PM.

Services of Matterhorn Lodge Hotel & Appartements Hotel

  • Green spaces such as gardens/rooftop gardens on the property
  • Facilities for disabled guests
  • Private check-in/check-out
  • Massage
  • Wild (non-domesticated) animals are not displayed/interacted with while captive on the property or harvested, consumed, or sold.
  • Guest accommodation is disinfected between stays
  • Concierge service
  • Ski school
  • Safety deposit box
  • Recycling bins are available to guests and waste is recycled
  • Daily housekeeping
  • Family rooms
  • Laundry
  • Fire extinguishers
  • Ski storage
  • Special diet menus (on request)
  • Luggage storage
  • Food can be delivered to guest accommodation
  • Shared lounge/TV area
  • Hammam
  • Have you removed, or never offered, all plastic water bottles?
  • Physical distancing in dining areas
  • Physical distancing rules followed
  • Have you removed, or never offered, all plastic cups?
  • Bike tours
  • Face masks for guests available
  • Process in place to check health of guests
  • Shuttle service (additional charge)
  • Provide guests with information regarding local ecosystems, heritage and culture, as well as visitor etiquette
  • Terrace
  • Shared stationery such as printed menus, magazines, pens, and paper removed
  • Dry cleaning
  • Newspapers
  • Board games/puzzles
  • Tour desk
  • Express check-in/check-out
  • Internet services
  • Packed lunches
  • Lockers
  • Baby safety gates
  • Have you removed, or never offered, all plastic straws?
  • Non-smoking rooms
  • Guests can opt-out of daily cleaning service
  • Bar
  • Allergy-free room
  • Key card or motion-controlled electricity for guests
  • Shuttle service (free)
  • Bicycle rental
  • First aid kit available
  • Water cooler/dispenser
  • Library
  • Food waste policy in place that includes education, food waste prevention, reduction, recycling, and disposal
  • Guests have the option to reuse towels
  • ATM/cash machine on site
  • Have you removed, or never offered, all plastic bottles for other drinks?
  • Ironing service
  • Linens, towels and laundry washed in accordance with local authority guidelines
  • Minimarket on site
  • Use of cleaning chemicals that are effective against Coronavirus
  • Chapel/shrine
  • Contactless check-in/check-out
  • Live sport events (broadcast)
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Access to health care professionals
  • Tours and activities organized by local guides and businesses offered
  • Hot tub/Jacuzzi
  • Have you removed, or never offered, all plastic stirrers?
  • Walking tours
  • Golf course (within 3 km)
  • Staff follow all safety protocols as directed by local authorities
  • Kid-friendly buffet
  • 24-hour front desk
  • Temporary art galleries
  • Invest a percentage of revenue back into community projects or sustainability projects
  • Pub crawls
  • Have you removed, or never offered, all single-use plastic miniature shampoo, conditioner, and body wash bottles?
  • Hand sanitizer in guest accommodation and key areas
  • All windows are double-glazed
  • Sauna
  • Soundproof rooms
  • Sun terrace
  • Bridal suite
  • All plates, cutlery, glasses and other tableware have been sanitized
  • At least 80% of lighting uses energy-efficient LED bulbs
  • Lift
  • Non-smoking throughout
  • Tour or class about local culture
  • Skiing
  • Cycling
  • Books, DVDs, music for children
  • Happy hour
  • Free WiFi
  • At least 80% of food is sourced from your region
  • Spa and wellness centre
  • Smoke alarms
  • Kid meals
  • Cashless payment available
  • Security alarm
  • WiFi
  • Heating
  • Shoeshine
  • Fax/photocopying
  • Snack bar
  • Room service
  • Garden
  • Babysitting/child services
  • Movie nights
  • Only using water-efficient showers (e.g smart showers, low-flow showerheads)
  • Hiking
  • Have you removed, or never offered, all plastic cutlery and tableware?
  • Screens or physical barriers placed between staff and guests in appropriate areas

Address

Englischer Viertel 11

Customers rating

96
196 reviews by TrustYou

Hotel badges

  • Boutique Hotel
  • Wellness Hotel
  • Romantic Hotel
  • Winter Sports Hotel

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  • Additional luggage
  • Car rental
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  • Transfers
Once your booking is confirmed, you can only request our NoProblem Check-in service and add extra luggage to your booking. In general, requests for additional baggage are confirmed within 7 days.

At what time can I have my room? And what time do I have to leave?

Check-in and check-out times vary according to the property. However, the schedules are usually as follows:
  • Hours of arrival ( check-in ) from 14:00.
  • Departure times ( check-out ) at 11:00.
In the confirmation e-mail you will find information about timetables, and if the hotel has a 24-hour reception.

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