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Information about Firefly Luxury Suites Hotel

The 4-star Firefly Luxury Suites at the foot of the Matterhorn in Zermatt is only a 3-minute walk away from the Klein Matterhorn cable car and a short walk from the village centre. The hotel offers modern, spacious suites and an indoor pool and spa area. Most suites feature a balcony and the larger ones an open fireplace. An à la carte breakfast is served to you in the suite at your desired time. A transfer from Zermatt's train station or parking areas is offered.Cost may apply

A damage deposit of CHF 1000 is required on arrival. This will be collected by credit card. You should be reimbursed within 7 days of check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property. Please inform the hotel about your arrival time for the complimentary pick-up service. If you arrive with children, please inform the property of their number and age in advance. Please note that Zermatt is a car-free village. You can park your car in Täsch (indoor parking) and continue to Zermatt by train or taxi. Please note that transfer cost may apply

Services of Firefly Luxury Suites Hotel

  • Tour desk
  • Mobile app for room service
  • Fitness centre
  • Internet services
  • Delivered food is securely covered
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Access to health care professionals
  • Books, DVDs, music for children
  • Skiing
  • Shared stationery such as printed menus, magazines, pens, and paper removed
  • Board games/puzzles
  • Spa and wellness centre
  • Dry cleaning
  • Physical distancing in dining areas
  • WiFi
  • Fax/photocopying
  • Cycling
  • Invoice provided
  • Use of cleaning chemicals that are effective against Coronavirus
  • Physical distancing rules followed
  • WiFi available in all areas
  • Packed lunches
  • Swimming Pool
  • Garden
  • Shoeshine
  • Golf course (within 3 km)
  • Ski school
  • Breakfast takeaway containers
  • Concierge service
  • Ski storage
  • Guest accommodation is disinfected between stays
  • Ironing service
  • Pool/beach towels
  • Facilities for disabled guests
  • Indoor pool (all year)
  • Ski pass vendor
  • Bike tours
  • Smoke alarms
  • Pets allowed
  • Water sport facilities on site
  • Face masks for guests available
  • First aid kit available
  • Lift
  • Luggage storage
  • Terrace
  • Breakfast in the room
  • Family rooms
  • Indoor pool
  • Safety deposit box
  • Table tennis
  • Daily housekeeping
  • Bar
  • Hiking
  • Room service
  • Massage
  • Screens or physical barriers placed between staff and guests in appropriate areas
  • Cashless payment available
  • Games room
  • Ticket service
  • Non-smoking rooms
  • Billiards
  • Allergy-free room
  • Laundry
  • Heating
  • Linens, towels and laundry washed in accordance with local authority guidelines
  • Darts
  • Free WiFi
  • Thermometers for guests provided by property
  • Heated pool
  • CCTV in common areas
  • Newspapers
  • Hot tub/Jacuzzi
  • Soundproof rooms
  • Currency exchange
  • Hand sanitizer in guest accommodation and key areas
  • Shuttle service (additional charge)
  • Fire extinguishers
  • Designated smoking area
  • Sauna
  • Tennis court
  • Staff follow all safety protocols as directed by local authorities
  • Hammam
  • Non-smoking throughout
  • CCTV outside property
  • Special diet menus (on request)
  • Food can be delivered to guest accommodation
  • Fishing
  • All plates, cutlery, glasses and other tableware have been sanitized
  • Bridal suite

Address

Schluhmattstrasse 55

Customers rating

97
277 reviews by TrustYou

Hotel badges

  • Wellness Hotel
  • Luxury Hotel
  • Winter Sports Hotel

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Once your booking is confirmed, you can only request our NoProblem Check-in service and add extra luggage to your booking. In general, requests for additional baggage are confirmed within 7 days.

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Check-in and check-out times vary according to the property. However, the schedules are usually as follows:
  • Hours of arrival ( check-in ) from 14:00.
  • Departure times ( check-out ) at 11:00.
In the confirmation e-mail you will find information about timetables, and if the hotel has a 24-hour reception.

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