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Information about Hotel Balm

Family-run for 150 years, the Hotel Balm is located in a green suburb of Lucerne and features a gourmet restaurant with fish and other specialities and offers free WiFi in all rooms. The hotel also offers a seasonal outdoor swimming pool. The La Pistache gourmet restaurant was awarded 16 Gault Millau points. At the Bistro, you can taste original Swiss cuisine and various dishes of the day. All rooms feature cable TV and a reading corner with a sofa. Some units offer panoramic views. Free parking is possible in front of the hotel, and a public bus stop can be found in front of the Hotel Balm. There is also an animal park and a playground for children.

Please inform Hotel Balm in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. La Pistache is closed from Mon 25 Jul 2022 until Tue 09 Aug 2022 Bistro is closed from Mon 25 Jul 2022 until Tue 09 Aug 2022 La Pistache is closed from Mon 19 Dec 2022 until Tue 17 Jan 2023 Bistro is closed from Mon 19 Dec 2022 until Tue 17 Jan 2023 Bar is closed from Mon 25 Jul 2022 until Tue 09 Aug 2022 Bar is closed from Sun 01 Jan 2023 until Tue 17 Jan 2023 Balm Pool is closed from Sun 30 Oct 2022 until Mon 01 May 2023 Please note that on Mondays or Tuesdays, check-in is not possible after 22:00 under any circumstances. Please note that the restaurant is closed on Mondays and Tuesdays, but breakfast is available every day. Please note that single currency credit cards (UnionPay logo only) cannot be accepted for reservations.

Services of Hotel Balm

  • Family rooms
  • Internet services
  • Tour desk
  • Board games/puzzles
  • Table tennis
  • Swimming Pool
  • Non-smoking rooms
  • Terrace
  • Special diet menus (on request)
  • Public transport tickets
  • WiFi
  • Outdoor pool
  • Bar
  • Minimarket on site
  • Screens or physical barriers placed between staff and guests in appropriate areas
  • Fax/photocopying
  • Parking
  • Free parking
  • Room service
  • Ironing service
  • Safety deposit box
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Daily housekeeping
  • Kid meals
  • Parking on site
  • Free WiFi
  • Guest accommodation is disinfected between stays
  • Breakfast takeaway containers
  • Children's playground
  • Private parking
  • Laundry
  • Allergy-free room
  • Swimming pool
  • Express check-in/check-out
  • Packed lunches
  • Heating
  • Outdoor pool (seasonal)
  • Key access
  • Hiking
  • WiFi available in all areas
  • Cashless payment available
  • Garden
  • Golf course (within 3 km)
  • Physical distancing in dining areas
  • Physical distancing rules followed
  • Sun terrace
  • Use of cleaning chemicals that are effective against Coronavirus
  • Private check-in/check-out
  • Hand sanitizer in guest accommodation and key areas
  • Adult only
  • Outdoor furniture
  • Restaurant
  • Luggage storage
  • Linens, towels and laundry washed in accordance with local authority guidelines
  • Fire extinguishers
  • Staff follow all safety protocols as directed by local authorities
  • Fruits
  • Access to health care professionals
  • Process in place to check health of guests
  • Smoke alarms
  • First aid kit available
  • Pets allowed
  • Wine/champagne

Address

Balmstr. 3

Customers rating

91
601 reviews by TrustYou

Hotel badges

  • Romantic Hotel

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Frequently asked questions

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During the booking process you will be offered all the services you can add:
  • Our support packs
  • Our service Check-in NoProblem
  • Additional luggage
  • Car rental
  • Parking at the airport
  • Transfers
Once your booking is confirmed, you can only request our NoProblem Check-in service and add extra luggage to your booking. In general, requests for additional baggage are confirmed within 7 days.

At what time can I have my room? And what time do I have to leave?

Check-in and check-out times vary according to the property. However, the schedules are usually as follows:
  • Hours of arrival ( check-in ) from 14:00.
  • Departure times ( check-out ) at 11:00.
In the confirmation e-mail you will find information about timetables, and if the hotel has a 24-hour reception.

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