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Information about Puerto Palace Hotel

The Hotel Puerto Palace boasts 314 air-conditioned guestrooms, all with private balconies, bathrooms equipped with hairdryers and make-up mirrors, telephone, satellite TV with an extensive assortment of international channels, mini-fridge, and a safety deposit box. Our panoramic gardens and terraces invite you to relax while enjoying our 3 swimming pools, one with a waterfall, 3 whirlpools and a children’s pool. Other amenities include three panoramic elevators, Puerto Palace gym, tennis court, massage parlour, mini-golf, table tennis and a volleyball court. The hotel offers a buffet restaurant for breakfast and dinner and a bar with nightly live music and an array of live shows throughout the week. At the Hotel Puerto Palace we’ve redefined meetings and events by providing 6 flexible indoor meeting venues totaling over 600 m2 which we will adapt to your specific needs. For a more relaxed setting we also offer a number of outdoor spaces which draw on the natural beauty of the north of Tenerife. Whether welcoming 16 or 600 of your colleagues for a wedding, conference or convention, we offer the space and amenities needed to pull off your fantastic event. Plan your next event with us and discover our award-winning guest-friendly service which will cater to your every need.

Services of Puerto Palace Hotel

  • Daytime and evening entertainment
  • Sports trainer
  • Luggage room
  • Games room
  • Fitness centre
  • Volleyball
  • Free Wi-Fi in the lobby
  • Air Conditioning
  • Tennis
  • Free parking
  • Shop
  • Airport shuttle service (on request)
  • Restaurant
  • Children's pool
  • Outdoor thermal pool
  • Bicycle rentals
  • Sauna
  • Massage services
  • Health Club
  • Outdoor swimming pool
  • Jacuzzi
  • Health & safety protective items
  • Mini-golf
  • Bar
  • Children's menu
  • Staff equipped with protective equipment
  • Social distancing measures
  • 24-hour reception / front desk
  • Currency Exchange
  • Table tennis
  • Free Wi-Fi in public areas
  • Elevator/Lift
  • Hand sanitiser
  • Babysitting
  • Table football
  • Children's play area
  • Deep cleaning disinfection program

Address

C/ Doctor Celestino Cobiella Zaera, 2

Customers rating

87
2256 reviews by TrustYou

Hotel badges

  • Economy Hotel

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What services can I add to my booking?

During the booking process you will be offered all the services you can add:
  • Our support packs
  • Our service Check-in NoProblem
  • Additional luggage
  • Car rental
  • Parking at the airport
  • Transfers
Once your booking is confirmed, you can only request our NoProblem Check-in service and add extra luggage to your booking. In general, requests for additional baggage are confirmed within 7 days.

At what time can I have my room? And what time do I have to leave?

Check-in and check-out times vary according to the property. However, the schedules are usually as follows:
  • Hours of arrival ( check-in ) from 14:00.
  • Departure times ( check-out ) at 11:00.
In the confirmation e-mail you will find information about timetables, and if the hotel has a 24-hour reception.

What is the price match guarantee?

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