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Information about Silken Puerta Madrid Hotel

The 4-star Silken Puerta Madrid is located in Arturo Soria area, with easy transport to the city centre by the nearby 146 bus stop or the 114 bus at Avenida America interchange. The new Wanda Metropolitano Stadium, home of the Atlético de Madrid, is 4km from the hotel. The modern décor creates a warm and comfortable feel throughout the hotel. Each room is equipped with free wi-fi, a minibar, air conditioning, a trouser press, a flat-screen TV and an en-suite marble bathroom. Please be aware that if anyone make any booking with 8 rooms or more, the hotel could apply special conditions for payment and cancellation policy. The Silken Puerta Madrid also offers a free shuttle service to and from Madrid airport. The service is available 365 days a year from 7:30 to 20:30 and must be booked in advance with the reception. The shuttle service also runs to the IFEMA and Madrid city centre.

Services of Silken Puerta Madrid Hotel

  • Sound equipment
  • slide projector
  • Free newspaper
  • Courier services
  • Laundry
  • Paid parking
  • Business facilities
  • Digital Lines
  • Health & safety protective items
  • Business Centre
  • TV
  • Wireless Internet access
  • Free Wifi
  • Luggage room
  • Bathrobe (on request)
  • Social distancing measures
  • High chairs
  • Fax service
  • Banqueting facilities
  • Wired Internet access
  • Banqueting Centre
  • Staff equipped with protective equipment
  • Meeting rooms
  • Fax
  • Bar
  • Audio/visual equipment
  • Air Conditioning
  • Conference Centre
  • 24-hour room service
  • Conference Rooms
  • Reception (24 hours)
  • Translation services
  • Printer
  • Elevator/Lift
  • Hand sanitiser
  • Health & safety trained staff
  • Overhead projector
  • Wake-up calls
  • Deep cleaning disinfection program
  • Photocopying
  • Cot on request


C/ Juan Rizi 5

Customers rating

1860 reviews by TrustYou

Hotel badges

  • City Hotel

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Frequently asked questions

Why should I buy my travel on

We sell over 284,000 hotel bookings per year online to our customers since 1998, being one of the firsts in the sector.

What services can I add to my booking?

During the booking process you will be offered all the services you can add:
  • Our support packs
  • Our service Check-in NoProblem
  • Additional luggage
  • Car rental
  • Parking at the airport
  • Transfers
Once your booking is confirmed, you can only request our NoProblem Check-in service and add extra luggage to your booking. In general, requests for additional baggage are confirmed within 7 days.

At what time can I have my room? And what time do I have to leave?

Check-in and check-out times vary according to the property. However, the schedules are usually as follows:
  • Hours of arrival ( check-in ) from 14:00.
  • Departure times ( check-out ) at 11:00.
In the confirmation e-mail you will find information about timetables, and if the hotel has a 24-hour reception.

What is the price match guarantee?

If you book a hotel or city break (Flight + Hotel/ Eurostar + Hotel) on and you find the same product or package for less on another website within 24 hours of booking, we'll give you the difference! Subject to terms & conditions.

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