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Information about Mandarin Oriental Ritz, Madrid Hotel

In Madrid (Retiro)

A stay at Mandarin Oriental Ritz, Madrid places you in the heart of Madrid, steps from Paseo del Prado and Plaza de Canovas del Castillo. This 5-star hotel is 0.2 mi (0.3 km) from Museo Naval and 0.3 mi (0.5 km) from Calle de Alcala.Featured amenities include limo/town car service, express check-in, and express check-out. This hotel has 3 meeting rooms available for events. For a surcharge, guests may use a roundtrip airport shuttle (available 24 hours) and a train station pick-up service.Make yourself at home in one of the 153 individually decorated guestrooms, featuring iPod docking stations and minibars. Bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.Grab a bite at The Ritz Garden, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/café. Need to unwind? Take a break with a tasty beverage at one of the 2 bars/lounges. Full breakfasts are available daily from 7:00 AM to 11:00 AM for a fee.Relax and unwind with massages and facials. You're sure to appreciate the recreational amenities, including a health club and an indoor pool. This hotel also features wireless Internet access (surcharge), concierge services, and babysitting/childcare (surcharge).

Services of Mandarin Oriental Ritz, Madrid Hotel

  • Cashless payment available
  • Have you removed, or never offered, all plastic stirrers?
  • Express check-in/check-out
  • Garden
  • Have you removed, or never offered, all plastic cutlery and tableware?
  • Contactless check-in/check-out
  • Key card or motion-controlled electricity for guests
  • Newspapers
  • CCTV in common areas
  • WiFi available in all areas
  • Ironing service
  • Kid-friendly buffet
  • Parking
  • Airport shuttle
  • Bar
  • Babysitting/child services
  • Tours and activities organized by local guides and businesses offered
  • 24-hour security
  • Breakfast in the room
  • Non-smoking rooms
  • Guests have the option to reuse towels
  • Have you removed, or never offered, all plastic bottles for other drinks?
  • Security alarm
  • Internet services
  • Have you removed, or never offered, all plastic straws?
  • Tour desk
  • Car hire
  • Access to health care professionals
  • Bridal suite
  • VIP room facilities
  • Daily housekeeping
  • Have you removed, or never offered, all single-use plastic miniature shampoo, conditioner, and body wash bottles?
  • Safety deposit box
  • Fitness centre
  • Delivered food is securely covered
  • Airport shuttle (additional charge)
  • Green spaces such as gardens/rooftop gardens on the property
  • Thermometers for guests provided by property
  • Designated smoking area
  • Provide guests with information regarding local ecosystems, heritage and culture, as well as visitor etiquette
  • All plates, cutlery, glasses and other tableware have been sanitized
  • Soundproof rooms
  • Process in place to check health of guests
  • Meeting/banquet facilities
  • Fire extinguishers
  • Special diet menus (on request)
  • Linens, towels and laundry washed in accordance with local authority guidelines
  • Paid WiFi
  • Food can be delivered to guest accommodation
  • Have you removed, or never offered, all plastic cups?
  • Currency exchange
  • Hand sanitizer in guest accommodation and key areas
  • CCTV outside property
  • Gift shop
  • Staff follow all safety protocols as directed by local authorities
  • Have you removed, or never offered, all plastic water bottles?
  • Guest accommodation sealed after cleaning
  • Breakfast takeaway containers
  • Shoeshine
  • Smoke alarms
  • Allergy-free room
  • Kid meals
  • Face masks for guests available
  • Concierge service
  • Physical distancing rules followed
  • Physical distancing in dining areas
  • Laundry
  • Massage
  • Dry cleaning
  • Free parking
  • Shared stationery such as printed menus, magazines, pens, and paper removed
  • Indoor pool (all year)
  • Screens or physical barriers placed between staff and guests in appropriate areas
  • Guests can opt-out of daily cleaning service
  • Swimming Pool
  • Heating
  • Fax/photocopying
  • Ticket service
  • Guest accommodation is disinfected between stays
  • Room service
  • Parking on site
  • Invoice provided
  • Air conditioning
  • Family rooms
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Spa and wellness centre
  • Local artists are offered a platform to display their talents
  • Terrace
  • Snack bar
  • WiFi
  • Use of cleaning chemicals that are effective against Coronavirus
  • Trouser press
  • Valet parking
  • First aid kit available
  • Bicycle rental
  • Private check-in/check-out
  • Facilities for disabled guests
  • Lift
  • All windows are double-glazed
  • Pets allowed
  • Luggage storage
  • Restaurant
  • 24-hour front desk
  • Indoor pool

Address

Plaza de la Lealtad 5

Customers rating

94
1008 reviews by TrustYou

Hotel badges

  • Luxury Hotel
  • Business Hotel
  • Romantic Hotel

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Once your booking is confirmed, you can only request our NoProblem Check-in service and add extra luggage to your booking. In general, requests for additional baggage are confirmed within 7 days.

At what time can I have my room? And what time do I have to leave?

Check-in and check-out times vary according to the property. However, the schedules are usually as follows:
  • Hours of arrival ( check-in ) from 14:00.
  • Departure times ( check-out ) at 11:00.
In the confirmation e-mail you will find information about timetables, and if the hotel has a 24-hour reception.

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