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Information about Hostal Excelsior

Located on Gran Vía, this value guesthouse is perfectly situated for you to be able to visit Madrid’s sights and attractions on foot. Enjoy free Wi-Fi. Air-conditioned rooms come with a desk, fan and TV. All have a private bathroom with a bath and hairdryer. Some rooms have a balcony. These are subject to availability. The Hostal Excelsior has various vending machines at your disposal so you can grab a snack or refreshment whenever you feel like it. Relax and chat with other guests of the Hostal Excelsior in the communal lounge area. A lovely, bright room, this is the perfect place to exchange stories about your travels, watch television or surf the free, wireless internet connection which is available throughout the entire building. Thanks to the Hostal Excelsior’s location, you can visit Madrid’s art triangle, Puerta del Sol and the main plaza, all on foot. In the evening, stroll down the vibrant Gran Vía which is lined with Madrid’s theatres and cinemas.

Please let the property know your expected arrival time in advance. You can use the Special Requests box when booking or contact the property.

Services of Hostal Excelsior

  • Physical distancing rules followed
  • Use of cleaning chemicals that are effective against Coronavirus
  • Hand sanitizer in guest accommodation and key areas
  • Invoice provided
  • WiFi
  • WiFi available in all areas
  • 24-hour front desk
  • Shared lounge/TV area
  • Lift
  • Parking
  • Luggage storage
  • Staff follow all safety protocols as directed by local authorities
  • Heating
  • Screens or physical barriers placed between staff and guests in appropriate areas
  • Non-smoking rooms
  • Tour desk
  • Air conditioning
  • Contactless check-in/check-out
  • Cashless payment available
  • Internet services
  • Linens, towels and laundry washed in accordance with local authority guidelines
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Car hire
  • Guest accommodation is disinfected between stays
  • Free WiFi
  • Bicycle rental (additional charge)
  • Safety deposit box

Address

Gran Vía, 50 - 2º

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Frequently asked questions

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What services can I add to my booking?

During the booking process you will be offered all the services you can add:
  • Our support packs
  • Our service Check-in NoProblem
  • Additional luggage
  • Car rental
  • Parking at the airport
  • Transfers
Once your booking is confirmed, you can only request our NoProblem Check-in service and add extra luggage to your booking. In general, requests for additional baggage are confirmed within 7 days.

At what time can I have my room? And what time do I have to leave?

Check-in and check-out times vary according to the property. However, the schedules are usually as follows:
  • Hours of arrival ( check-in ) from 14:00.
  • Departure times ( check-out ) at 11:00.
In the confirmation e-mail you will find information about timetables, and if the hotel has a 24-hour reception.

What is the price match guarantee?

If you book a hotel or city break (Flight + Hotel/ Eurostar + Hotel) on lastminute.com and you find the same product or package for less on another website within 24 hours of booking, we'll give you the difference! Subject to terms & conditions.

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