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Information about Santa Catalina, A Royal Hideaway Hotel 5*GL Hotel

The Santa Catalina, A Royal Hideaway 5 * GL reopens its doors after an intense process of restoration of the building and the environment. It is the most emblematic hotel in the city of Las Palmas de Gran Canaria since its construction in 1890. Its 204 rooms decorated in neoclassical style offer guests the services and comforts of a luxury hotel. It is perfect for business trips, romantic getaways and quiet trips from its location in the heart of the city and surrounded by an extensive palm garden with tranquility and rest. You can enjoy a wide variety of facilities such as swimming pools, restaurants, bars and wellness area, among others. Customers staying in the different categories Junior Suite and Suites will enjoy the “VIP Service” access during the day to the Alis rooftop with pool and bar service for a snack while enjoying the views of the bay, access to the Wellness center during the stay and luxury amenities. At sunset, the doors are open to the public to enjoy the good music and the best atmosphere. It is essential to haute cuisine in the Poemas restaurant, share the most delicious portions and taste the best wines of the area in 1890 La Bodeguita or immerse yourself in the famous and healthy Mediterranean diet Camarote restaurant by the pool. And to enjoy a classic atmosphere that invites you to chat, read or simply enjoy a delicious coffee or a cocktail with friends, our Carabela Bar, known by many as the meeting point of the city. Our Royal Concierge service will be at your disposal to organize activities that may interest you, whether it be reservations at the places that require it, recommendations of places to visit, transfers to other parts of the island, special services, etc. just enjoy the Santa Catalina, A Royal Hideaway Hotel 5 * GL

Services of Santa Catalina, A Royal Hideaway Hotel 5*GL Hotel

  • Wheelchair Ramps
  • Elevator/Lift
  • Fax
  • 24-hour concierge
  • Sun Beds
  • ATM/Cash machine
  • Fitness centre
  • Social distancing measures
  • Fire safety compliant
  • Spa treatments
  • Printing services
  • City tours
  • Hand sanitiser
  • 24-hour room service
  • Gardens
  • Cot on request
  • Hydrotherapy swimming pool
  • Paid parking
  • Laundry
  • VIP services
  • Boarding pass print-out available
  • Wellness centre
  • Wake-up calls
  • Disabled parking
  • 24-hour reception / front desk
  • Deep cleaning disinfection program
  • Doctor on call
  • Valet parking
  • spa
  • Currency Exchange
  • Health & safety trained staff
  • Front desk
  • Outdoor swimming pool
  • Non-smoking rooms
  • Gym
  • Safety Deposit Boxes
  • Photocopying
  • Conference Rooms
  • Porter
  • Terrace
  • Smoke-free property
  • Limited parking
  • High chairs
  • Children's menu
  • Solarium
  • Car rental desk
  • Free Wifi
  • Airport shuttle service (on request)
  • Bar
  • Room service
  • Rooftop swimming pool
  • Jacuzzi
  • Limousine rental
  • Covered parking
  • Sauna
  • Staff equipped with protective equipment
  • Piano Bar
  • Business Centre
  • Health & safety protective items
  • Cots / Cribs
  • Poolside service
  • Accessible facilities
  • 24-hour security
  • Luggage room
  • Multilingual staff
  • Tour desk
  • Massage services
  • Restaurant
  • On-site Surveillance Cameras
  • Wheelchair accessible rooms
  • Early check-in / late check-out on request
  • LCD/Projector


Leon y Castillo, 227

Customers rating

2890 reviews by TrustYou

Hotel badges

  • Business Hotel
  • Wellness Hotel
  • City Hotel

Frequently asked questions

Why should I buy my travel on

We sell over 284,000 hotel bookings per year online to our customers since 1998, being one of the firsts in the sector.

What services can I add to my booking?

During the booking process you will be offered all the services you can add:
  • Our support packs
  • Our service Check-in NoProblem
  • Additional luggage
  • Car rental
  • Parking at the airport
  • Transfers
Once your booking is confirmed, you can only request our NoProblem Check-in service and add extra luggage to your booking. In general, requests for additional baggage are confirmed within 7 days.

At what time can I have my room? And what time do I have to leave?

Check-in and check-out times vary according to the property. However, the schedules are usually as follows:
  • Hours of arrival ( check-in ) from 14:00.
  • Departure times ( check-out ) at 11:00.
In the confirmation e-mail you will find information about timetables, and if the hotel has a 24-hour reception.

What is the price match guarantee?

If you book a hotel or city break (Flight + Hotel/ Eurostar + Hotel) on and you find the same product or package for less on another website within 24 hours of booking, we'll give you the difference! Subject to terms & conditions.

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