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Information about Hotel Puerta de Burgos

Offering excellent traffic connections and a prime location at only a 15-minute walk from the city centre, this fantastic hotel stands out for its comfortable bedrooms, excellent facilities and friendly staff. The cathedral, the exhibition centre as well as many restaurants and bars are all within walking distance from the property and guests can find a bus stop at only 10 m distance. The establishment offers different types of accommodation units, suitable for families, couples and business travellers as well. All the rooms present a spacious and bright atmosphere with modern furnishings and excellent facilities to ensure a fully comfortable stay. The on-site restaurant proposes a varied menu of traditional Spanish cuisine with a modern touch, while the bar offers light snacks and refreshing drinks. The hotel is also an ideal option to celebrate great events as it features excellent conference facilities such as several meeting rooms equipped with the latest technology.

Services of Hotel Puerta de Burgos

  • Smoke alarms
  • WiFi
  • Lift
  • Safety deposit box
  • Shared stationery such as printed menus, magazines, pens, and paper removed
  • Linens, towels and laundry washed in accordance with local authority guidelines
  • WiFi available in all areas
  • Screens or physical barriers placed between staff and guests in appropriate areas
  • Tour desk
  • Property is cleaned by professional cleaning companies
  • Fire extinguishers
  • Physical distancing in dining areas
  • Meeting/banquet facilities
  • Heating
  • Non-smoking throughout
  • Bridal suite
  • Air conditioning
  • On-site parking
  • Parking
  • Staff follow all safety protocols as directed by local authorities
  • Restaurant
  • Luggage storage
  • Room service
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Guest accommodation sealed after cleaning
  • 24-hour front desk
  • Internet services
  • Private parking
  • Use of cleaning chemicals that are effective against Coronavirus
  • Hand sanitizer in guest accommodation and key areas
  • Free WiFi
  • Guest accommodation is disinfected between stays
  • Physical distancing rules followed
  • First aid kit available
  • All plates, cutlery, glasses and other tableware have been sanitized


Vitoria, 69

Customers rating

5060 reviews by TrustYou

Hotel badges

  • City Hotel

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Frequently asked questions

Why should I buy my travel on

We sell over 284,000 hotel bookings per year online to our customers since 1998, being one of the firsts in the sector.

What services can I add to my booking?

During the booking process you will be offered all the services you can add:
  • Our support packs
  • Our service Check-in NoProblem
  • Additional luggage
  • Car rental
  • Parking at the airport
  • Transfers
Once your booking is confirmed, you can only request our NoProblem Check-in service and add extra luggage to your booking. In general, requests for additional baggage are confirmed within 7 days.

At what time can I have my room? And what time do I have to leave?

Check-in and check-out times vary according to the property. However, the schedules are usually as follows:
  • Hours of arrival ( check-in ) from 14:00.
  • Departure times ( check-out ) at 11:00.
In the confirmation e-mail you will find information about timetables, and if the hotel has a 24-hour reception.

What is the price match guarantee?

If you book a hotel or city break (Flight + Hotel/ Eurostar + Hotel) on and you find the same product or package for less on another website within 24 hours of booking, we'll give you the difference! Subject to terms & conditions.

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