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Information about Cloud 9 Boutique Hotel and Spa Hotel

Nestled at the foot of Table Mountain, Cloud 9 Boutique Hotel and Spa is located within walking distance of the variety of trendy shops and restaurants on the vibrant Kloof and Long Streets. Nearby attractions include V&A Waterfront, Camps Bay and Clifton Beaches, and are all within a 10-minute drive. Rooms at Cloud 9 are equipped with modern amenities such as a Nespresso coffee machine, Ultra HD TV with an extensive channel selection, air conditioning and complimentary high-speed fibre WiFi. The bathrooms are fitted with a rain shower, designer bathroom amenities and some of them also offer a bath. Some rooms boast views of Table Mountain. Cloud 9 also features a rooftop bar with 360-degree views of the city and Table Mountain, 3 on-site restaurants and room service. There is also an art gallery and an intimate library. The hotel connects 5 beautiful heritage properties via a central reception and secluded courtyard. Facilities include a spa with sauna and 3 treatment rooms, an elevator, 24 hour reception, security and parking. Guests can relax on the sun deck, and enjoy a splash in the plunge pools or the hot tub. The reception desk can assist guests with arranging airport transfers and various trips in and around Cape Town. Cape Town International Airport is 21 km away from Cloud 9 Boutique Hotel and Spa.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform Cloud 9 Boutique Hotel and Spa in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19). Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result. Due to Coronavirus (COVID-19), this property has reduced reception and service operating hours. Spa and gym facilities at this property are unavailable due to Coronavirus (COVID-19). Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.

Services of Cloud 9 Boutique Hotel and Spa Hotel

  • Heated pool
  • Thermometers for guests provided by property
  • Massage
  • CCTV outside property
  • Guest accommodation is disinfected between stays
  • Concierge service
  • Parking on site
  • Safety deposit box
  • Daily housekeeping
  • Family rooms
  • Laundry
  • Guest accommodation sealed after cleaning
  • Fire extinguishers
  • Special diet menus (on request)
  • Restaurant
  • Luggage storage
  • Food can be delivered to guest accommodation
  • Property is cleaned by professional cleaning companies
  • Physical distancing in dining areas
  • Invoice provided
  • Physical distancing rules followed
  • Barber/beauty shop
  • Face masks for guests available
  • Process in place to check health of guests
  • Shuttle service (additional charge)
  • Terrace
  • Rooftop pool
  • Shared stationery such as printed menus, magazines, pens, and paper removed
  • Dry cleaning
  • Horse riding
  • Tour desk
  • Express check-in/check-out
  • Internet services
  • Pool bar
  • Plunge pool
  • Pool with view
  • Swimming Pool
  • Non-smoking rooms
  • Guests can opt-out of daily cleaning service
  • Bar
  • Key card or motion-controlled electricity for guests
  • Parking
  • First aid kit available
  • Guests have the option to reuse towels
  • Ironing service
  • Linens, towels and laundry washed in accordance with local authority guidelines
  • WiFi available in all areas
  • Airport shuttle
  • Airport shuttle (additional charge)
  • Use of cleaning chemicals that are effective against Coronavirus
  • Contactless check-in/check-out
  • Pool/beach towels
  • CCTV in common areas
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Access to health care professionals
  • Car hire
  • Hot tub/Jacuzzi
  • Walking tours
  • Golf course (within 3 km)
  • Staff follow all safety protocols as directed by local authorities
  • Delivered food is securely covered
  • 24-hour front desk
  • Temporary art galleries
  • Pub crawls
  • Hand sanitizer in guest accommodation and key areas
  • Sauna
  • Designated smoking area
  • Soundproof rooms
  • Sun terrace
  • All plates, cutlery, glasses and other tableware have been sanitized
  • At least 80% of lighting uses energy-efficient LED bulbs
  • Lift
  • Non-smoking throughout
  • Tour or class about local culture
  • Outdoor pool (all year)
  • Happy hour
  • At least 80% of the food provided is organic
  • Mobile app for room service
  • Free WiFi
  • Spa and wellness centre
  • Smoke alarms
  • Cashless payment available
  • Breakfast takeaway containers
  • Private parking
  • Security alarm
  • 24-hour security
  • WiFi
  • Heating
  • Swimming pool toys
  • Outdoor pool
  • Air conditioning
  • Fax/photocopying
  • Garden
  • Babysitting/child services
  • Screens or physical barriers placed between staff and guests in appropriate areas

Address

12 Kloof Nek Road, Tamboerskloof

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  • Additional luggage
  • Car rental
  • Parking at the airport
  • Transfers
Once your booking is confirmed, you can only request our NoProblem Check-in service and add extra luggage to your booking. In general, requests for additional baggage are confirmed within 7 days.

At what time can I have my room? And what time do I have to leave?

Check-in and check-out times vary according to the property. However, the schedules are usually as follows:
  • Hours of arrival ( check-in ) from 14:00.
  • Departure times ( check-out ) at 11:00.
In the confirmation e-mail you will find information about timetables, and if the hotel has a 24-hour reception.

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