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Information about Platinum The First Hotel

Situated in Al Madinah, 2.5 km from Al-Masjid an-Nabawi, Platinum The First provides rooms with air conditioning. The property is around 1.4 km from Al Noor Mall, 3 km from Mazaya Mall and 4.2 km from Qiblatain Mosque. The accommodation offers a 24-hour front desk and free WiFi is available. All units in the hotel are fitted with a kettle. Rooms are complete with a private bathroom equipped with a bath and slippers, while some rooms are fitted with a seating area. Guest rooms will provide guests with a fridge. Old Bazaar is 5 km from Platinum The First. The nearest airport is Prince Mohammad bin Abdulaziz International Airport, 16 km from the property.

Please inform Platinum The First in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

Services of Platinum The First Hotel

  • Breakfast in the room
  • Smoke alarms
  • Shoeshine
  • Process in place to check health of guests
  • Allergy-free room
  • Express check-in/check-out
  • Dry cleaning
  • WiFi
  • VIP room facilities
  • Lift
  • Thermometers for guests provided by property
  • Access to health care professionals
  • Airport shuttle
  • Lockers
  • Shared stationery such as printed menus, magazines, pens, and paper removed
  • Linens, towels and laundry washed in accordance with local authority guidelines
  • WiFi available in all areas
  • Vending machine (drinks)
  • Screens or physical barriers placed between staff and guests in appropriate areas
  • Soundproof rooms
  • Contactless check-in/check-out
  • Children television networks
  • ATM/cash machine on site
  • Free parking
  • Fire extinguishers
  • Meeting/banquet facilities
  • Daily housekeeping
  • 24-hour security
  • Non-smoking throughout
  • Bridal suite
  • Facilities for disabled guests
  • Air conditioning
  • On-site parking
  • Parking
  • Staff follow all safety protocols as directed by local authorities
  • Family rooms
  • Designated smoking area
  • Room service
  • Fax/photocopying
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Non-smoking rooms
  • Guest accommodation sealed after cleaning
  • Ironing service
  • 24-hour front desk
  • Internet services
  • Use of cleaning chemicals that are effective against Coronavirus
  • Hand sanitizer in guest accommodation and key areas
  • Free WiFi
  • Security alarm
  • Cashless payment available
  • Guest accommodation is disinfected between stays
  • Physical distancing rules followed
  • First aid kit available
  • All plates, cutlery, glasses and other tableware have been sanitized

Address

Uthman Ibn Affan Road

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During the booking process you will be offered all the services you can add:
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  • Our service Check-in NoProblem
  • Additional luggage
  • Car rental
  • Parking at the airport
  • Transfers
Once your booking is confirmed, you can only request our NoProblem Check-in service and add extra luggage to your booking. In general, requests for additional baggage are confirmed within 7 days.

At what time can I have my room? And what time do I have to leave?

Check-in and check-out times vary according to the property. However, the schedules are usually as follows:
  • Hours of arrival ( check-in ) from 14:00.
  • Departure times ( check-out ) at 11:00.
In the confirmation e-mail you will find information about timetables, and if the hotel has a 24-hour reception.

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