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Information about Ubumwe Grande Hotel

Featuring free Wi-Fi throughout the property, Ubumwe Grande Hotel offers accommodation in Kigali. The hotel has a year-round outdoor pool and barbecue. Free private parking is available on site. Rooms are equipped with a flat-screen satellite TV . You will find a kettle in the room. Special diet menus are available upon request. Guests can enjoy a meal or a drink at the roof-top bar and other on-site restaurants. An airport shuttle is featured at a fee. There is a 24-hour front desk, a shared lounge, a business centre and shops at the property. Areas of interest close to the property include Genocide Memorial, 3.5 km from Ubumwe Grande Hotel and Kigali Convention Center, 5 km from the property. The hotel also offers bike hire. RDB Tourist Information Centre is 85 metres from Ubumwe Grande Hotel. The nearest airport is Kigali International Airport, 11 km from the property.

Please inform Ubumwe Grande Hotel in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result. Due to Coronavirus (COVID-19), this property has reduced reception and service operating hours. In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist. Spa and gym facilities at this property are unavailable due to Coronavirus (COVID-19).

Services of Ubumwe Grande Hotel

  • Happy hour
  • Family rooms
  • Breakfast in the room
  • Non-smoking rooms
  • Daily housekeeping
  • Meeting/banquet facilities
  • Special diet menus (on request)
  • Restaurant
  • Fire extinguishers
  • Rooftop pool
  • Trouser press
  • Children television networks
  • Private check-in/check-out
  • Infinity pool
  • Property is cleaned by professional cleaning companies
  • Sun terrace
  • All plates, cutlery, glasses and other tableware have been sanitized
  • Kid-friendly buffet
  • Safety deposit box
  • Terrace
  • Guest accommodation sealed after cleaning
  • Evening entertainment
  • Pool/beach towels
  • Express check-in/check-out
  • Live music/performance
  • Allergy-free room
  • Newspapers
  • Business centre
  • Linens, towels and laundry washed in accordance with local authority guidelines
  • Food can be delivered to guest accommodation
  • Designated smoking area
  • Guests have the option to reuse towels
  • Shuttle service (additional charge)
  • Guest accommodation is disinfected between stays
  • CCTV outside property
  • BBQ facilities
  • Parking
  • Thermometers for guests provided by property
  • Packed lunches
  • Bar
  • Physical distancing in dining areas
  • Currency exchange
  • Heated pool
  • Live sport events (broadcast)
  • Free parking
  • CCTV in common areas
  • VIP room facilities
  • Access to health care professionals
  • Physical distancing rules followed
  • Airport shuttle (additional charge)
  • Bridal suite
  • Fitness centre
  • Swimming Pool
  • Car hire
  • Mobile app for room service
  • Tour desk
  • Staff follow all safety protocols as directed by local authorities
  • Lift
  • Hand sanitizer in guest accommodation and key areas
  • Process in place to check health of guests
  • Air conditioning
  • Internet services
  • Airport shuttle
  • Shared stationery such as printed menus, magazines, pens, and paper removed
  • Dry cleaning
  • Non-smoking throughout
  • Soundproof rooms
  • Kid meals
  • Ironing service
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Face masks for guests available
  • Delivered food is securely covered
  • Laundry
  • Private parking
  • Cashless payment available
  • Shoeshine
  • Breakfast takeaway containers
  • Ticket service
  • Contactless check-in/check-out
  • Shared lounge/TV area
  • Free WiFi
  • Smoke alarms
  • ATM/cash machine on site
  • Luggage storage
  • Security alarm
  • First aid kit available
  • 24-hour security
  • 24-hour front desk
  • Parking on site
  • Use of cleaning chemicals that are effective against Coronavirus
  • Babysitting/child services
  • Outdoor pool (all year)
  • Room service
  • Fax/photocopying
  • Facilities for disabled guests
  • Screens or physical barriers placed between staff and guests in appropriate areas
  • Concierge service
  • Grocery deliveries
  • Snack bar
  • WiFi
  • Outdoor pool
  • WiFi available in all areas

Address

KN 67 Street

Customers rating

90
467 reviews by TrustYou

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Frequently asked questions

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What services can I add to my booking?

During the booking process you will be offered all the services you can add:
  • Our support packs
  • Our service Check-in NoProblem
  • Additional luggage
  • Car rental
  • Parking at the airport
  • Transfers
Once your booking is confirmed, you can only request our NoProblem Check-in service and add extra luggage to your booking. In general, requests for additional baggage are confirmed within 7 days.

At what time can I have my room? And what time do I have to leave?

Check-in and check-out times vary according to the property. However, the schedules are usually as follows:
  • Hours of arrival ( check-in ) from 14:00.
  • Departure times ( check-out ) at 11:00.
In the confirmation e-mail you will find information about timetables, and if the hotel has a 24-hour reception.

What is the price match guarantee?

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