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Information about Ubumwe Grande Hotel

Featuring free Wi-Fi throughout the property, Ubumwe Grande Hotel offers accommodation in Kigali. The hotel has a year-round outdoor pool and barbecue. Free private parking is available on site. Rooms are equipped with a flat-screen satellite TV . You will find a kettle in the room. Special diet menus are available upon request. Guests can enjoy a meal or a drink at the roof-top bar and other on-site restaurants. An airport shuttle is featured at a fee. There is a 24-hour front desk, a shared lounge, a business centre and shops at the property. Areas of interest close to the property include Genocide Memorial, 3.5 km from Ubumwe Grande Hotel and Kigali Convention Center, 5 km from the property. The hotel also offers bike hire. RDB Tourist Information Centre is 85 metres from Ubumwe Grande Hotel. The nearest airport is Kigali International Airport, 11 km from the property.

Please inform Ubumwe Grande Hotel in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In response to Coronavirus (COVID-19), additional safety and sanitation measures are currently in effect at this property. Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result. Due to Coronavirus (COVID-19), this property has reduced reception and service operating hours. In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist. Spa and gym facilities at this property are unavailable due to Coronavirus (COVID-19).

Services of Ubumwe Grande Hotel

  • Heated pool
  • Shared lounge/TV area
  • Private parking
  • Fitness centre
  • Swimming Pool
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • CCTV outside property
  • Allergy-free room
  • Infinity pool
  • Bar
  • Shuttle service (additional charge)
  • On-site parking
  • Screens or physical barriers placed between staff and guests in appropriate areas
  • Terrace
  • Internet services
  • Packed lunches
  • Cashless payment available
  • Face masks for guests available
  • Restaurant
  • ATM/cash machine on site
  • Snack bar
  • Airport shuttle
  • Mobile app for room service
  • Laundry
  • Staff follow all safety protocols as directed by local authorities
  • Children television networks
  • Concierge service
  • Food can be delivered to guest accommodation
  • Facilities for disabled guests
  • Security alarm
  • Outdoor pool (all year)
  • Fire extinguishers
  • Air conditioning
  • Soundproof rooms
  • Express check-in/check-out
  • Family rooms
  • Newspapers
  • Access to health care professionals
  • Business centre
  • Physical distancing rules followed
  • Daily housekeeping
  • Tour desk
  • Lift
  • Shoeshine
  • Hand sanitizer in guest accommodation and key areas
  • 24-hour front desk
  • Live music/performance
  • Happy hour
  • Babysitting/child services
  • Grocery deliveries
  • Non-smoking rooms
  • Sun terrace
  • Meeting/banquet facilities
  • Free parking
  • Delivered food is securely covered
  • Evening entertainment
  • Fax/photocopying
  • Ironing service
  • 24-hour security
  • CCTV in common areas
  • Car hire
  • Property is cleaned by professional cleaning companies
  • Linens, towels and laundry washed in accordance with local authority guidelines
  • Breakfast takeaway containers
  • Use of cleaning chemicals that are effective against Coronavirus
  • Outdoor pool
  • Breakfast in the room
  • Guest accommodation is disinfected between stays
  • Designated smoking area
  • Thermometers for guests provided by property
  • Room service
  • Safety deposit box
  • WiFi
  • Luggage storage
  • Currency exchange
  • Physical distancing in dining areas
  • All plates, cutlery, glasses and other tableware have been sanitized
  • Special diet menus (on request)
  • Kid meals
  • Bridal suite
  • Guest accommodation sealed after cleaning
  • Ticket service
  • Shared stationery such as printed menus, magazines, pens, and paper removed
  • Dry cleaning
  • Contactless check-in/check-out
  • Smoke alarms
  • Non-smoking throughout
  • Airport shuttle (additional charge)
  • Private check-in/check-out
  • Pool/beach towels
  • Free WiFi
  • First aid kit available
  • VIP room facilities
  • WiFi available in all areas
  • Parking
  • Rooftop pool
  • Live sport events (broadcast)
  • BBQ facilities
  • Trouser press
  • Process in place to check health of guests
  • Kid-friendly buffet

Address

KN 67 Street

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Frequently asked questions

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During the booking process you will be offered all the services you can add:
  • Our support packs
  • Our service Check-in NoProblem
  • Additional luggage
  • Car rental
  • Parking at the airport
  • Transfers
Once your booking is confirmed, you can only request our NoProblem Check-in service and add extra luggage to your booking. In general, requests for additional baggage are confirmed within 7 days.

At what time can I have my room? And what time do I have to leave?

Check-in and check-out times vary according to the property. However, the schedules are usually as follows:
  • Hours of arrival ( check-in ) from 14:00.
  • Departure times ( check-out ) at 11:00.
In the confirmation e-mail you will find information about timetables, and if the hotel has a 24-hour reception.

What is the price match guarantee?

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