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Information about Kigali Serena Hotel

Near Union Trade Center

A stay at Kigali Serena Hotel places you in the heart of Kigali, a 1-minute drive from Union Trade Center and 6 minutes from Kigali Genocide Memorial Centre. This 5-star hotel is 1.6 mi (2.6 km) from Club Rafiki and 2.1 mi (3.5 km) from Ryi'nyamirambo Market.Featured amenities include a 24-hour business center, limo/town car service, and express check-in. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.Make yourself at home in one of the 148 air-conditioned rooms featuring minibars. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.Stop by the hotel's restaurant, The Milima Restaurant, for lunch or dinner. Dining is also available at the coffee shop/cafe, and 24-hour room service is provided. Relax with your favorite drink at the bar/lounge or the poolside bar. A complimentary continental breakfast is served daily from 6:30 AM to 9:30 AM.Pamper yourself with onsite massages, body treatments, and facials. You can take advantage of recreational amenities such as an outdoor pool, a sauna, and a fitness center. This hotel also features complimentary wireless Internet access, concierge services, and babysitting (surcharge).

Services of Kigali Serena Hotel

  • Fax/photocopying
  • Outdoor pool (all year)
  • Dry cleaning
  • Face masks for guests available
  • Light therapy
  • Secured parking
  • Physical distancing rules followed
  • Fitness
  • Steam room
  • Toilet with grab rails
  • Hair cut
  • Aerobics
  • Smoke alarms
  • Wheelchair accessible
  • Physical distancing in dining areas
  • Shared stationery such as printed menus, magazines, pens, and paper removed
  • Key card access
  • Pedicure
  • Kid meals
  • Body scrub
  • Air conditioning
  • Fitness centre
  • BBQ facilities
  • Heating
  • Parking on site
  • Guest accommodation is disinfected between stays
  • Spa/wellness packages
  • Outdoor pool
  • Waxing services
  • Concierge service
  • Massage
  • Internet services
  • Packed lunches
  • Sun umbrellas
  • Allergy-free room
  • Business centre
  • Personal trainer
  • Swimming Pool
  • Free parking
  • Beauty Services
  • Currency exchange
  • Hand sanitizer in guest accommodation and key areas
  • Soundproof rooms
  • Room service
  • Meeting/banquet facilities
  • Fire extinguishers
  • Live sport events (broadcast)
  • Outdoor furniture
  • Airport shuttle (additional charge)
  • Fitness/spa locker rooms
  • Delivered food is securely covered
  • Daily housekeeping
  • Facial treatments
  • Safety deposit box
  • CCTV in common areas
  • Car hire
  • Emergency cord in bathroom
  • Auditory guidance
  • Make up services
  • Wine/champagne
  • Spa facilities
  • Laundry
  • Barber/beauty shop
  • Process in place to check health of guests
  • Linens, towels and laundry washed in accordance with local authority guidelines
  • Manicure
  • Coffee house on site
  • Sauna
  • Non-smoking throughout
  • Staff follow all safety protocols as directed by local authorities
  • CCTV outside property
  • Designated smoking area
  • Special diet menus (on request)
  • Food can be delivered to guest accommodation
  • All plates, cutlery, glasses and other tableware have been sanitized
  • Yoga classes
  • Kid-friendly buffet
  • 24-hour front desk
  • Body treatments
  • Free WiFi
  • Hair styling
  • Hot tub/Jacuzzi
  • Live music/performance
  • Security alarm
  • Evening entertainment
  • Body wrap
  • Breakfast in the room
  • 24-hour security
  • Fitness classes
  • Happy hour
  • Airport drop off
  • Garden
  • Higher level toilet
  • Private parking
  • WiFi available in all areas
  • Parking
  • Cashless payment available
  • Bar
  • Babysitting/child services
  • Express check-in/check-out
  • Non-smoking rooms
  • WiFi
  • Airport pick up
  • Use of cleaning chemicals that are effective against Coronavirus
  • Parking garage
  • Snack bar
  • Airport shuttle
  • Facilities for disabled guests
  • Lower bathroom sink
  • Ironing service
  • Spa lounge/relaxation area
  • Themed dinner nights
  • Terrace
  • Spa and wellness centre
  • Foot bath
  • Accessible parking
  • Private check-in/check-out
  • Lift
  • Golf course (within 3 km)
  • Hair treatments
  • Shared lounge/TV area
  • Trouser press
  • Valet parking
  • Hair colouring
  • Swimming pool
  • Luggage storage
  • Restaurant


Boulevard De La Revolution

Customers rating

428 reviews by TrustYou

Hotel badges

  • Wellness Hotel
  • Business Hotel
  • City Hotel

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Frequently asked questions

Why should I buy my travel on

We sell over 284,000 hotel bookings per year online to our customers since 1998, being one of the firsts in the sector.

What services can I add to my booking?

During the booking process you will be offered all the services you can add:
  • Our support packs
  • Our service Check-in NoProblem
  • Additional luggage
  • Car rental
  • Parking at the airport
  • Transfers
Once your booking is confirmed, you can only request our NoProblem Check-in service and add extra luggage to your booking. In general, requests for additional baggage are confirmed within 7 days.

At what time can I have my room? And what time do I have to leave?

Check-in and check-out times vary according to the property. However, the schedules are usually as follows:
  • Hours of arrival ( check-in ) from 14:00.
  • Departure times ( check-out ) at 11:00.
In the confirmation e-mail you will find information about timetables, and if the hotel has a 24-hour reception.

What is the price match guarantee?

If you book a hotel or city break (Flight + Hotel/ Eurostar + Hotel) on and you find the same product or package for less on another website within 24 hours of booking, we'll give you the difference! Subject to terms & conditions.

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