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Information about Emerald Hotel

Make use of convenient amenities such as complimentary wireless Internet access, babysitting/childcare (surcharge), and tour/ticket assistance.. Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite..#The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change): Fitness facilities. Optional fees: The following fees and deposits are charged by the property at time of service, check-in, or check-out. Fee for buffet breakfast: RUB 500 per person (approximately) Airport shuttle fee: RUB 900 per vehicle (one-way, maximum occupancy 4) Early check-in fee: 50 percent of room rate (subject to availability) Late check-out is available for a fee (subject to availability, amount varies) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. . Policies: If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself. Russian citizens: Adults (aged 14 and over) must present a valid internal passport at check-in (international Russian passports and driver's licenses are not accepted). Birth certificates must be presented for all Russian children (aged under 14) at check-in. If a Russian relative or legal guardian (rather than a parent) is traveling in Russia with a child under 14, that relative or legal guardian is also required to present documentation certifying authority to accompany child at check-in. Foreign citizens: Adults and children must present a valid passport, visa, and migration card at check-in. Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast and through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global). . Instructions: Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards and cash Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit . Special instructions: If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.. Minimum age: 18. Check in from: 2:00 PM. Check in to: midnight. . Check out: 12:00 PM.

Services of Emerald Hotel

  • Daily housekeeping
  • Walking tours
  • Internet services
  • Staff follow all safety protocols as directed by local authorities
  • WiFi
  • Soundproof rooms
  • Room service
  • Hand sanitizer in guest accommodation and key areas
  • Meeting/banquet facilities
  • Fire extinguishers
  • Restaurant
  • Free parking
  • Non-smoking rooms
  • Private check-in/check-out
  • Special diet menus (on request)
  • Thermometers for guests provided by property
  • Lift
  • Linens, towels and laundry washed in accordance with local authority guidelines
  • Use of cleaning chemicals that are effective against Coronavirus
  • Airport shuttle (additional charge)
  • WiFi available in all areas
  • First aid kit available
  • Process in place to check health of guests
  • Tour or class about local culture
  • Tour desk
  • Physical distancing rules followed
  • Pets allowed
  • CCTV in common areas
  • Physical distancing in dining areas
  • Smoke alarms
  • Access to health care professionals
  • Free WiFi
  • 24-hour front desk
  • Kid-friendly buffet
  • Grocery deliveries
  • Cashless payment available
  • Packed lunches
  • Private parking
  • Shuttle service (additional charge)
  • Hiking
  • Fax/photocopying
  • All plates, cutlery, glasses and other tableware have been sanitized
  • Heating
  • Invoice provided
  • Luggage storage
  • CCTV outside property
  • Express check-in/check-out
  • Designated smoking area
  • Food can be delivered to guest accommodation
  • Parking
  • Ironing service
  • Minimarket on site
  • Parking on site
  • Non-smoking throughout
  • Guest accommodation is disinfected between stays
  • Airport shuttle
  • Face masks for guests available
  • Breakfast in the room
  • Laundry
  • Contactless check-in/check-out
  • Family rooms
  • Kid meals
  • Guests have the option to cancel any cleaning services for their accommodation during their stay

Address

Sakko and Vantsetti Street 38

Customers rating

85
817 reviews by TrustYou

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During the booking process you will be offered all the services you can add:
  • Our support packs
  • Our service Check-in NoProblem
  • Additional luggage
  • Car rental
  • Parking at the airport
  • Transfers
Once your booking is confirmed, you can only request our NoProblem Check-in service and add extra luggage to your booking. In general, requests for additional baggage are confirmed within 7 days.

At what time can I have my room? And what time do I have to leave?

Check-in and check-out times vary according to the property. However, the schedules are usually as follows:
  • Hours of arrival ( check-in ) from 14:00.
  • Departure times ( check-out ) at 11:00.
In the confirmation e-mail you will find information about timetables, and if the hotel has a 24-hour reception.

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