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Information about Polonia Hotel

The historic hotel is nestled in the Old Town of Kraków, between a myriad of emblematic city attractions including the Main Market Square and St. Mary's Basilica. The Kraków Główny, the main city's railway station is within a 5-minute walk. The hotel rooms are classically furnished and come with traditional décor. Each of them has a spacious bathroom with a shower. Guests will delight in varied and hearty breakfast buffet served in the on-site restaurant, which also offers traditional Polish dishes together with homemade specialities. Front desk staff is available 24 hours a day and can arrange trips to Wieliczka Salt Mine and shuttle services, as well as provide the luggage storage. The hotel overlooks the Słowacki Theatre and the Kraków Barbican. The Wawel Royal Castle is within a 20-minute walk while the Galeria Krakowska Shopping Mall is just round the corner.

Services of Polonia Hotel

  • Temporary art galleries
  • Process in place to check health of guests
  • WiFi
  • Lift
  • Pets allowed
  • Thermometers for guests provided by property
  • Safety deposit box
  • Airport shuttle
  • Shared stationery such as printed menus, magazines, pens, and paper removed
  • Linens, towels and laundry washed in accordance with local authority guidelines
  • Screens or physical barriers placed between staff and guests in appropriate areas
  • CCTV in common areas
  • Tour desk
  • Property is cleaned by professional cleaning companies
  • Fire extinguishers
  • Physical distancing in dining areas
  • Meeting/banquet facilities
  • Daily housekeeping
  • Heating
  • Face masks for guests available
  • Non-smoking throughout
  • Bridal suite
  • Ticket service
  • On-site parking
  • Special diet menus (on request)
  • Parking
  • Staff follow all safety protocols as directed by local authorities
  • Food can be delivered to guest accommodation
  • Restaurant
  • Luggage storage
  • Fax/photocopying
  • Airport shuttle (additional charge)
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Non-smoking rooms
  • Guest accommodation sealed after cleaning
  • 24-hour front desk
  • Internet services
  • Private parking
  • Use of cleaning chemicals that are effective against Coronavirus
  • Hand sanitizer in guest accommodation and key areas
  • Free WiFi
  • Cashless payment available
  • Guest accommodation is disinfected between stays
  • Physical distancing rules followed
  • First aid kit available
  • CCTV outside property
  • All plates, cutlery, glasses and other tableware have been sanitized

Address

Basztowa 25

Customers rating

84
1605 reviews by TrustYou

Hotel badges

  • City Hotel

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During the booking process you will be offered all the services you can add:
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  • Additional luggage
  • Car rental
  • Parking at the airport
  • Transfers
Once your booking is confirmed, you can only request our NoProblem Check-in service and add extra luggage to your booking. In general, requests for additional baggage are confirmed within 7 days.

At what time can I have my room? And what time do I have to leave?

Check-in and check-out times vary according to the property. However, the schedules are usually as follows:
  • Hours of arrival ( check-in ) from 14:00.
  • Departure times ( check-out ) at 11:00.
In the confirmation e-mail you will find information about timetables, and if the hotel has a 24-hour reception.

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