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Information about Hotel Helena

Located 100 metres from Lake Kisajno, the 3-star Hotel Helena is set in a quiet and peaceful area, 1.5 km from the centre of Giżycko and Niegocin Lake. The hotel offers free WiFi and a view of the lake and the marina. The rooms are classically decorated and feature a balcony and a lake or garden view. Each comes with satellite TV and a private bathroom with a shower. Hairdryers can be rented at the reception. Guests are welcome to relax in the hotel’s bar. Free, large, private parking is provided. Hotel Helena is situated 1.8 km from the Boyen Fortress, 19th century Prussian fortifications. Giżycko Train Station is 2.8 km away.

Please inform Hotel Helena in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Spa and gym facilities at this property are unavailable due to Coronavirus (COVID-19). Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19). Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result. In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property can only accept bookings from essential workers/permitted travellers, during dates where such guidelines exist. Reasonable evidence must be provided on arrival. If it isn't provided, your booking will be cancelled on arrival. In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist. Due to Coronavirus (COVID-19), this property adheres to strict physical distancing measures. Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas. Due to Coronavirus (COVID-19), this property has reduced reception and service operating hours. Due to Coronavirus (COVID-19), please ensure that you are only booking this property following the local government guidelines of the destination, including but not limited to the purpose of travel, and maximum allowed group size. Please contact the property to confirm the arrival time by 18:00 on the arrival day. Restaurant is 50 metres from the property.

Services of Hotel Helena

  • Private parking
  • Cashless payment available
  • Room service
  • Bar
  • Garden
  • Non-smoking rooms
  • Express check-in/check-out
  • Screens or physical barriers placed between staff and guests in appropriate areas
  • Key access
  • Ironing service
  • Guest accommodation is disinfected between stays
  • Parking
  • First aid kit available
  • WiFi available in all areas
  • Facilities for disabled guests
  • Smoke alarms
  • Adult only
  • Face masks for guests available
  • 24-hour front desk
  • Private check-in/check-out
  • Shared lounge/TV area
  • Process in place to check health of guests
  • Toilet with grab rails
  • Physical distancing in dining areas
  • Shared stationery such as printed menus, magazines, pens, and paper removed
  • Board games/puzzles
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Access to health care professionals
  • WiFi
  • Physical distancing rules followed
  • Internet services
  • Use of cleaning chemicals that are effective against Coronavirus
  • Invoice provided
  • Breakfast takeaway containers
  • Free parking
  • Parking on site
  • Games room
  • Linens, towels and laundry washed in accordance with local authority guidelines
  • Heating
  • 24-hour security
  • CCTV outside property
  • CCTV in common areas
  • Thermometers for guests provided by property
  • Security alarm
  • Laundry
  • Emergency cord in bathroom
  • Contactless check-in/check-out
  • Free WiFi
  • Wheelchair accessible
  • Safety deposit box
  • Fire extinguishers
  • Food can be delivered to guest accommodation
  • Staff follow all safety protocols as directed by local authorities
  • Delivered food is securely covered
  • Hand sanitizer in guest accommodation and key areas
  • Outdoor furniture
  • Guest accommodation sealed after cleaning
  • Non-smoking throughout
  • Coffee house on site
  • All plates, cutlery, glasses and other tableware have been sanitized

Address

Al. Wojska Polskiego 58

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Frequently asked questions

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We sell over 284,000 hotel bookings per year online to our customers since 1998, being one of the firsts in the sector.

What services can I add to my booking?

During the booking process you will be offered all the services you can add:
  • Our support packs
  • Our service Check-in NoProblem
  • Additional luggage
  • Car rental
  • Parking at the airport
  • Transfers
Once your booking is confirmed, you can only request our NoProblem Check-in service and add extra luggage to your booking. In general, requests for additional baggage are confirmed within 7 days.

At what time can I have my room? And what time do I have to leave?

Check-in and check-out times vary according to the property. However, the schedules are usually as follows:
  • Hours of arrival ( check-in ) from 14:00.
  • Departure times ( check-out ) at 11:00.
In the confirmation e-mail you will find information about timetables, and if the hotel has a 24-hour reception.

What is the price match guarantee?

If you book a hotel or city break (Flight + Hotel/ Eurostar + Hotel) on lastminute.com and you find the same product or package for less on another website within 24 hours of booking, we'll give you the difference! Subject to terms & conditions.

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