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Information about Grand Mercure Auckland Hotel

Located in the heart of the Auckland waterfront district and surrounded by designer boutiques and award winning restaurants of Britomart, Grand Mercure Auckland embraces all of these elements to tell the story of our uniquely diverse city. Our stories can be experienced from in room amenities through to iconic pacific art and dining menus. With 207 guest rooms, a dedicated conference floor and lifestyle spaces, Grand Mercure welcomes every traveller to explore the intimate ethnic mosaic of Auckland.

Attica is the inner-city's newest hotspot. Gracing the top floor, the bar offers mesmerizing views over Queen Street, the city's most iconic address. The relaxed & sophisticated atmosphere is perfect for catching up with friends over drinks.Custom LaneOur chef Mr Todd THORBURN welcomes you. Located on the top floor of the hotel, offering views of the bustling city and delicious international and local cuisine with friendly, efficient service and a relaxed atmosphere.

Services of Grand Mercure Auckland Hotel

  • Valet parking
  • Free Wi-Fi in public areas
  • Concierge desk
  • Restaurant
  • Copier
  • Wake-up calls
  • Board room
  • Outdoor parking
  • Bell staff/porter
  • Audio visual equipment
  • Overhead projector
  • Telephone for hearing impaired
  • Free newspaper
  • Health Club
  • Elevator/Lift
  • Covered parking
  • 220 AC
  • Multilingual staff
  • Ballroom
  • Air Conditioning
  • Accessible facilities
  • Concierge floor
  • Paid parking
  • Private dining for groups
  • Business Center
  • Adjoining rooms
  • Express check-out
  • Meeting rooms
  • Room service
  • Business center
  • Safety deposit box
  • Meeting facilities
  • Dry cleaning
  • Security
  • Currency Exchange
  • Hotel safe deposit box (not room safe box)
  • Wireless Internet access
  • Express check-in
  • Concierge lounge
  • Photocopying
  • Bar
  • Car rental desk

Address

8 Customs Street East

Customers rating

85
6748 reviews by TrustYou

Hotel badges

  • City Hotel
  • Business Hotel

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Frequently asked questions

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We sell over 284,000 hotel bookings per year online to our customers since 1998, being one of the firsts in the sector.

What services can I add to my booking?

During the booking process you will be offered all the services you can add:
  • Our support packs
  • Our service Check-in NoProblem
  • Additional luggage
  • Car rental
  • Parking at the airport
  • Transfers
Once your booking is confirmed, you can only request our NoProblem Check-in service and add extra luggage to your booking. In general, requests for additional baggage are confirmed within 7 days.

At what time can I have my room? And what time do I have to leave?

Check-in and check-out times vary according to the property. However, the schedules are usually as follows:
  • Hours of arrival ( check-in ) from 14:00.
  • Departure times ( check-out ) at 11:00.
In the confirmation e-mail you will find information about timetables, and if the hotel has a 24-hour reception.

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