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Information about Hidden Beach Resort Au Naturel, Gourmet All Inclusive by Karisma Hotel

Near Xpu-ha Beach

Featured amenities include limo/town car service, complimentary newspapers in the lobby, and dry cleaning/laundry services. Guests may use a roundtrip airport shuttle for a surcharge, and free valet parking is available onsite.Make yourself at home in one of the 42 air-conditioned rooms featuring free minibar items and DVD players. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Partially open bathrooms with separate bathtubs and showers feature jetted bathtubs and rainfall showerheads. Conveniences include phones, as well as safes and desks.This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Enjoy international cuisine at La Vista Restaurant, one of the property's 15 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/café. Relax with a refreshing drink at the beach bar, the swim-up bar, or one of 14 bars/lounges. A complimentary cooked-to-order breakfast is served daily from 6:30 AM to 11:00 AM. With a stay at Hidden Beach Resort Au Naturel, Gourmet All Inclusive by Karisma in Kantenah, you'll be on the waterfront, within a 10-minute drive of Xpu-ha Beach and Ecopark Kantun Chi. This 5-star property is 9.1 mi (14.6 km) from Akumal Beach and 10.1 mi (16.2 km) from Half Moon Bay.Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You can soak up the sun at the private beach or enjoy other recreational amenities including a nightclub and a health club. This property also features complimentary wireless Internet access, concierge services, and gift shops/newsstands.

Services of Hidden Beach Resort Au Naturel, Gourmet All Inclusive by Karisma Hotel

  • Thermometers for guests provided by property
  • Guest accommodation is disinfected between stays
  • Entertainment staff
  • Massage
  • Screens or physical barriers placed between staff and guests in appropriate areas
  • Property is cleaned by professional cleaning companies
  • Room service
  • Canoeing
  • Guest accommodation sealed after cleaning
  • Parking on site
  • Food can be delivered to guest accommodation
  • Restaurant
  • Safety deposit box
  • Special diet menus (on request)
  • Daily housekeeping
  • Face masks for guests available
  • Terrace
  • Beachfront
  • Laundry
  • Lift
  • Air conditioning
  • Shops on site
  • Outdoor pool (all year)
  • Spa and wellness centre
  • Fax/photocopying
  • Valet parking
  • 24-hour front desk
  • Cashless payment available
  • WiFi
  • Garden
  • Concierge service
  • Breakfast takeaway containers
  • Snack bar
  • WiFi available in all areas
  • Use of cleaning chemicals that are effective against Coronavirus
  • Private parking
  • Parking
  • First aid kit available
  • Ironing service
  • ATM/cash machine on site
  • Pool/beach towels
  • Currency exchange
  • Contactless check-in/check-out
  • Gift shop
  • Hand sanitizer in guest accommodation and key areas
  • Airport shuttle
  • Private beach area
  • Linens, towels and laundry washed in accordance with local authority guidelines
  • Free WiFi
  • Sauna
  • Staff follow all safety protocols as directed by local authorities
  • Tennis court
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Mobile app for room service
  • Snorkelling
  • Car hire
  • Hot tub/Jacuzzi
  • All plates, cutlery, glasses and other tableware have been sanitized
  • Sun terrace
  • Adult only
  • Delivered food is securely covered
  • Non-smoking throughout
  • Bar
  • Free parking
  • Shared stationery such as printed menus, magazines, pens, and paper removed
  • Barber/beauty shop
  • Non-smoking rooms
  • Swimming Pool
  • Dry cleaning
  • Breakfast in the room
  • Internet services
  • Process in place to check health of guests
  • Tour desk
  • Newspapers
  • Access to health care professionals
  • Evening entertainment
  • Fitness centre
  • Physical distancing in dining areas
  • Physical distancing rules followed
  • Airport shuttle (additional charge)

Address

KM.95 Carretera Cancun-Tulum Kantenah, Riviera Maya

Customers rating

97
197 reviews by TrustYou

Frequently asked questions

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During the booking process you will be offered all the services you can add:
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  • Additional luggage
  • Car rental
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  • Transfers
Once your booking is confirmed, you can only request our NoProblem Check-in service and add extra luggage to your booking. In general, requests for additional baggage are confirmed within 7 days.

At what time can I have my room? And what time do I have to leave?

Check-in and check-out times vary according to the property. However, the schedules are usually as follows:
  • Hours of arrival ( check-in ) from 14:00.
  • Departure times ( check-out ) at 11:00.
In the confirmation e-mail you will find information about timetables, and if the hotel has a 24-hour reception.

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