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Information about El Dorado Seaside Suites Palms by Karisma - Adults only Hotel

Near Xpu-ha Beach

Enjoy international cuisine at Arrecifes, one of the hotel's 11 restaurants, or stay in and take advantage of the 24-hour room service. When you are in need of a refreshing drink, visit the beach bar or one of 11 bars/lounges, or 4 poolside bars. A complimentary cooked-to-order breakfast is served daily from 7:00 AM to 10:00 AM.When you stay at El Dorado Seaside Suites Palms by Karisma - Adults only in Kantenah, you'll be on the beach, within a 15-minute drive of Xpu-ha Beach and Ecopark Kantun Chi. This 4.5-star hotel is 9 mi (14.5 km) from Akumal Beach and 10 mi (16.1 km) from Half Moon Bay.Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 4 outdoor swimming pools, a lazy river, and an outdoor tennis court. Additional features at this hotel include complimentary wireless Internet access, concierge services, and gift shops/newsstands.Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Free valet parking is available onsite.Treat yourself to a stay in one of the 380 guestrooms, featuring indoor private spa tubs and LCD televisions. Rooms have private furnished balconies. Satellite programming and DVD players are provided for your entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms with separate bathtubs and showers feature deep soaking bathtubs and complimentary toiletries.

Services of El Dorado Seaside Suites Palms by Karisma - Adults only Hotel

  • Minimum guest age is 18
  • No rollaway/extra beds available
  • Gap period enforced between guest stays - 72 hours
  • Picnic area
  • Hair salon
  • Property confirms they are implementing guest safety measures
  • Staff temperature checks are conducted regularly
  • Couples/private dining
  • Proposal/romance packages available
  • Temperature checks are available to guests
  • Outdoor tennis court
  • Free WiFi
  • Pool sun loungers
  • Caters to adults only
  • Business center
  • Service animals are exempt from fees/restrictions
  • Property is cleaned with disinfectant
  • Free breakfast
  • Concierge services
  • Bicycle tour information
  • Contactless check-out is available
  • Multilingual staff
  • Smoke-free property
  • Wheelchair accessible path of travel
  • Social distancing measures are in place
  • Gift shops or newsstand
  • Beach sun loungers
  • Number of poolside bars - 4
  • One meeting room
  • Free valet parking
  • Contactless check-in is available
  • Wheelchair-accessible registration desk
  • Pool umbrellas
  • Luggage storage
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Full-service spa
  • Terrace
  • Service animals are allowed
  • Staff wears personal protective equipment
  • Wheelchair accessible (may have limitations)
  • Free self parking
  • Number of outdoor pools - 4
  • No elevators
  • Outdoor furniture
  • Indoor pool
  • Parking (limited spaces)
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Number of swim-up bars - 3
  • Number of bars/lounges - 11
  • Beach umbrellas
  • Banquet hall
  • Number of restaurants - 11
  • Sauna
  • Steam room
  • Free pool cabanas
  • Beach bar
  • Bicycle parking available
  • Private picnics
  • 24-hour front desk
  • Fitness facilities
  • Spa services on site
  • Property confirms they are implementing enhanced cleaning measures
  • Tours/ticket assistance
  • No cribs (infant beds) available
  • Free beach cabanas
  • Lazy river
  • Garden
  • Dry cleaning/laundry service
  • Commonly-touched surfaces are cleaned with disinfectant
  • Beach towels
  • Pets not allowed
  • Wedding services
  • Wheelchair-accessible concierge desk
  • Guests are provided with free hand sanitizer
  • Free bicycles on site
  • Uncovered parking


Km 95 Carretera Cancun, Tulum Kantenah, Riviera Maya, Carretera Playa

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During the booking process you will be offered all the services you can add:
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Once your booking is confirmed, you can only request our NoProblem Check-in service and add extra luggage to your booking. In general, requests for additional baggage are confirmed within 7 days.

At what time can I have my room? And what time do I have to leave?

Check-in and check-out times vary according to the property. However, the schedules are usually as follows:
  • Hours of arrival ( check-in ) from 14:00.
  • Departure times ( check-out ) at 11:00.
In the confirmation e-mail you will find information about timetables, and if the hotel has a 24-hour reception.

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