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Information about Zamas Hotel

Located on a beautiful beach within Tulum National Park, Zamas Hotel offers an open-air restaurant, 24-hour reception and free Wi-Fi. The colorful thatched cabins have balconies overlooking the tropical gardens or the sea. Each bright cabin offers stylish décor with charming rustic touches. Mosquito nets and fans are provided, and all cabins have a private bathroom. You can relax in a hammock on the balcony. Massages and beauty treatments can be booked at Zamas Hotel’s reception. Staff can also arrange local excursions or airport transfers at an extra cost. The Mayan ruins of Tulum are just 4.5 km from Zamas Hotel, while the Sian Ka’an Biosphere Reserve is 6 km away. Cancun Airport is a 90-minute drive from the hotel.

Please inform Zamas Hotel in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Services of Zamas Hotel

  • Board games/puzzles
  • Breakfast in the room
  • Library
  • Packed lunches
  • Private check-in/check-out
  • Pool/beach towels
  • Pets allowed
  • Car hire
  • Access to health care professionals
  • Airport shuttle
  • Linens, towels and laundry washed in accordance with local authority guidelines
  • WiFi available in all areas
  • Concierge service
  • Tour desk
  • Live music/performance
  • Contactless check-in/check-out
  • Property is cleaned by professional cleaning companies
  • Fire extinguishers
  • Daily housekeeping
  • 24-hour security
  • Outdoor pool (all year)
  • Invoice provided
  • Bridal suite
  • Facilities for disabled guests
  • Special diet menus (on request)
  • Parking
  • Food can be delivered to guest accommodation
  • Restaurant
  • Delivered food is securely covered
  • Movie nights
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Kid meals
  • Guest accommodation sealed after cleaning
  • Ironing service
  • Breakfast takeaway containers
  • Internet services
  • Laundry
  • Cashless payment available
  • Terrace
  • Physical distancing rules followed
  • First aid kit available
  • Games room
  • All plates, cutlery, glasses and other tableware have been sanitized
  • Smoke alarms
  • Outdoor pool
  • Process in place to check health of guests
  • Garden
  • Dry cleaning
  • WiFi
  • Happy hour
  • Snorkelling
  • Safety deposit box
  • Bar
  • Beachfront
  • Shared stationery such as printed menus, magazines, pens, and paper removed
  • Massage
  • Screens or physical barriers placed between staff and guests in appropriate areas
  • Mobile app for room service
  • Free parking
  • Physical distancing in dining areas
  • Shops (on site)
  • Live sport events (broadcast)
  • Face masks for guests available
  • Non-smoking throughout
  • Fishing
  • Babysitting/child services
  • Ticket service
  • Air conditioning
  • On-site parking
  • Staff follow all safety protocols as directed by local authorities
  • Shared lounge/TV area
  • Room service
  • Airport shuttle (additional charge)
  • Diving
  • Private beach area
  • Non-smoking rooms
  • Use of cleaning chemicals that are effective against Coronavirus
  • Evening entertainment
  • Grocery deliveries
  • Swimming Pool
  • Hand sanitizer in guest accommodation and key areas
  • Free WiFi
  • Sun terrace
  • Guest accommodation is disinfected between stays
  • Shuttle service (additional charge)

Address

Km 5 Carretera Tulum Boca-Paila

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  • Car rental
  • Parking at the airport
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Once your booking is confirmed, you can only request our NoProblem Check-in service and add extra luggage to your booking. In general, requests for additional baggage are confirmed within 7 days.

At what time can I have my room? And what time do I have to leave?

Check-in and check-out times vary according to the property. However, the schedules are usually as follows:
  • Hours of arrival ( check-in ) from 14:00.
  • Departure times ( check-out ) at 11:00.
In the confirmation e-mail you will find information about timetables, and if the hotel has a 24-hour reception.

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