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Information about Zamas Hotel

Located on a beautiful beach within Tulum National Park, Zamas Hotel offers an open-air restaurant, 24-hour reception and free Wi-Fi. The colorful thatched cabins have balconies overlooking the tropical gardens or the sea. Each bright cabin offers stylish décor with charming rustic touches. Mosquito nets and fans are provided, and all cabins have a private bathroom. You can relax in a hammock on the balcony. Massages and beauty treatments can be booked at Zamas Hotel’s reception. Staff can also arrange local excursions or airport transfers at an extra cost. The Mayan ruins of Tulum are just 4.5 km from Zamas Hotel, while the Sian Ka’an Biosphere Reserve is 6 km away. Cancun Airport is a 90-minute drive from the hotel.

Please inform Zamas Hotel in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Services of Zamas Hotel

  • Live music/performance
  • Pets allowed
  • First aid kit available
  • Babysitting/child services
  • Process in place to check health of guests
  • Food can be delivered to guest accommodation
  • Outdoor pool (all year)
  • Fire extinguishers
  • Live sport events (broadcast)
  • Safety deposit box
  • Bridal suite
  • Air conditioning
  • Airport shuttle (additional charge)
  • Non-smoking throughout
  • Parking
  • Staff follow all safety protocols as directed by local authorities
  • WiFi
  • Car hire
  • Ironing service
  • Room service
  • Board games/puzzles
  • Concierge service
  • Special diet menus (on request)
  • Shuttle service (additional charge)
  • Non-smoking rooms
  • Outdoor pool
  • Tour desk
  • Diving
  • Restaurant
  • Snorkelling
  • Kid meals
  • Breakfast takeaway containers
  • All plates, cutlery, glasses and other tableware have been sanitized
  • Garden
  • Sun terrace
  • Movie nights
  • Property is cleaned by professional cleaning companies
  • Delivered food is securely covered
  • Linens, towels and laundry washed in accordance with local authority guidelines
  • Packed lunches
  • Swimming Pool
  • Guest accommodation is disinfected between stays
  • Free WiFi
  • WiFi available in all areas
  • Library
  • Fishing
  • Shops (on site)
  • Dry cleaning
  • Ticket service
  • Access to health care professionals
  • Guest accommodation sealed after cleaning
  • Hand sanitizer in guest accommodation and key areas
  • Smoke alarms
  • Private check-in/check-out
  • Face masks for guests available
  • Private beach area
  • Beachfront
  • Laundry
  • Games room
  • Pool/beach towels
  • Screens or physical barriers placed between staff and guests in appropriate areas
  • Contactless check-in/check-out
  • Shared stationery such as printed menus, magazines, pens, and paper removed
  • On-site parking
  • Terrace
  • Shared lounge/TV area
  • Mobile app for room service
  • Cashless payment available
  • Use of cleaning chemicals that are effective against Coronavirus
  • Physical distancing in dining areas
  • Airport shuttle
  • Evening entertainment
  • Grocery deliveries
  • Breakfast in the room
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Free parking
  • Happy hour
  • Invoice provided
  • Internet services
  • Physical distancing rules followed
  • 24-hour security
  • Facilities for disabled guests
  • Massage
  • Daily housekeeping
  • Bar

Address

Km 5 Carretera Tulum Boca-Paila

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During the booking process you will be offered all the services you can add:
  • Our support packs
  • Our service Check-in NoProblem
  • Additional luggage
  • Car rental
  • Parking at the airport
  • Transfers
Once your booking is confirmed, you can only request our NoProblem Check-in service and add extra luggage to your booking. In general, requests for additional baggage are confirmed within 7 days.

At what time can I have my room? And what time do I have to leave?

Check-in and check-out times vary according to the property. However, the schedules are usually as follows:
  • Hours of arrival ( check-in ) from 14:00.
  • Departure times ( check-out ) at 11:00.
In the confirmation e-mail you will find information about timetables, and if the hotel has a 24-hour reception.

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