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Information about Zamas Hotel

Located on a beautiful beach within Tulum National Park, Zamas Hotel offers an open-air restaurant, 24-hour reception and free Wi-Fi. The colorful thatched cabins have balconies overlooking the tropical gardens or the sea. Each bright cabin offers stylish décor with charming rustic touches. Mosquito nets and fans are provided, and all cabins have a private bathroom. You can relax in a hammock on the balcony. Massages and beauty treatments can be booked at Zamas Hotel’s reception. Staff can also arrange local excursions or airport transfers at an extra cost. The Mayan ruins of Tulum are just 4.5 km from Zamas Hotel, while the Sian Ka’an Biosphere Reserve is 6 km away. Cancun Airport is a 90-minute drive from the hotel.

Please inform Zamas Hotel in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Services of Zamas Hotel

  • Free WiFi
  • Live music/performance
  • Garden
  • Grocery deliveries
  • Cashless payment available
  • Evening entertainment
  • Pool/beach towels
  • Ironing service
  • WiFi available in all areas
  • Contactless check-in/check-out
  • Breakfast in the room
  • Babysitting/child services
  • Bar
  • Movie nights
  • Airport shuttle
  • Non-smoking rooms
  • 24-hour security
  • Guests have the option to reuse towels
  • Parking
  • Daily housekeeping
  • Delivered food is securely covered
  • Car hire
  • Access to health care professionals
  • Happy hour
  • Live sport events (broadcast)
  • Board games/puzzles
  • Tour desk
  • Mobile app for room service
  • Airport shuttle (additional charge)
  • Safety deposit box
  • Diving
  • Beachfront
  • Linens, towels and laundry washed in accordance with local authority guidelines
  • Non-smoking throughout
  • Snorkelling
  • Hand sanitizer in guest accommodation and key areas
  • All plates, cutlery, glasses and other tableware have been sanitized
  • Bridal suite
  • Fishing
  • Process in place to check health of guests
  • Fire extinguishers
  • Special diet menus (on request)
  • Private beach area
  • Staff follow all safety protocols as directed by local authorities
  • Guest accommodation sealed after cleaning
  • Packed lunches
  • Shared lounge/TV area
  • Food can be delivered to guest accommodation
  • Shuttle service (additional charge)
  • Smoke alarms
  • Kid meals
  • Breakfast takeaway containers
  • Pets allowed
  • Physical distancing rules followed
  • Shared stationery such as printed menus, magazines, pens, and paper removed
  • Laundry
  • Physical distancing in dining areas
  • Face masks for guests available
  • Massage
  • Free parking
  • Concierge service
  • Screens or physical barriers placed between staff and guests in appropriate areas
  • Guest accommodation is disinfected between stays
  • Dry cleaning
  • Swimming Pool
  • Ticket service
  • Games room
  • Invoice provided
  • Guests can opt-out of daily cleaning service
  • Parking on site
  • Internet services
  • Room service
  • Air conditioning
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • WiFi
  • Outdoor pool
  • Use of cleaning chemicals that are effective against Coronavirus
  • Terrace
  • Library
  • Private check-in/check-out
  • Facilities for disabled guests
  • Water cooler/dispenser
  • First aid kit available
  • Shops on site
  • Property is cleaned by professional cleaning companies
  • Outdoor pool (all year)
  • Sun terrace
  • Restaurant

Address

Km 5 Carretera Tulum Boca-Paila

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During the booking process you will be offered all the services you can add:
  • Our support packs
  • Our service Check-in NoProblem
  • Additional luggage
  • Car rental
  • Parking at the airport
  • Transfers
Once your booking is confirmed, you can only request our NoProblem Check-in service and add extra luggage to your booking. In general, requests for additional baggage are confirmed within 7 days.

At what time can I have my room? And what time do I have to leave?

Check-in and check-out times vary according to the property. However, the schedules are usually as follows:
  • Hours of arrival ( check-in ) from 14:00.
  • Departure times ( check-out ) at 11:00.
In the confirmation e-mail you will find information about timetables, and if the hotel has a 24-hour reception.

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