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Information about Xscape Tulum Hotel

In Tulum (Tulum City Center)

Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.Enjoy recreational amenities such as an outdoor pool and bicycles to rent. Additional features at this hotel include complimentary wireless Internet access, concierge services, and bike storage.Make yourself at home in one of the 27 air-conditioned guestrooms. Complimentary wireless Internet access is available to keep you connected. Private bathrooms with showers feature designer toiletries and hair dryers. Conveniences include safes and in-room massages, as well as phones with free international calls.A stay at Xscape Tulum places you in the heart of Tulum, a 8-minute drive from Tulum National Park and 11 minutes from Gran Cenote. This hotel is 4.1 mi (6.5 km) from Playa Paraiso and 4.8 mi (7.8 km) from Tulum Mayan Ruins.At Xscape Tulum, enjoy a satisfying meal at the restaurant. Quench your thirst with your favorite drink at the bar/lounge. Cooked-to-order breakfasts are available daily from 7:30 AM to noon for a fee.

Services of Xscape Tulum Hotel

  • Physical distancing rules followed
  • Bike tours
  • Secured parking
  • All plates, cutlery, glasses and other tableware have been sanitized
  • Luggage storage
  • Food can be delivered to guest accommodation
  • Bar
  • Physical distancing in dining areas
  • Free WiFi
  • Horse riding
  • 24-hour front desk
  • Shuttle service
  • Shuttle service (additional charge)
  • Process in place to check health of guests
  • Tour or class about local culture
  • Breakfast in the room
  • Outdoor pool (all year)
  • Snorkelling
  • Mobile app for room service
  • Family rooms
  • Swimming pool
  • Delivered food is securely covered
  • Private check-in/check-out
  • Shared lounge/TV area
  • Designated smoking area
  • Street parking
  • Non-smoking throughout
  • Hand sanitizer in guest accommodation and key areas
  • Airport pick up
  • Property is cleaned by professional cleaning companies
  • Use of cleaning chemicals that are effective against Coronavirus
  • Fire extinguishers
  • Safety deposit box
  • Staff follow all safety protocols as directed by local authorities
  • Outdoor furniture
  • Room service
  • Restaurant
  • Daily housekeeping
  • Car hire
  • Parking
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • First aid kit available
  • Spa lounge/relaxation area
  • Internet services
  • Parking on site
  • Linens, towels and laundry washed in accordance with local authority guidelines
  • Wine/champagne
  • Airport shuttle
  • Happy hour
  • Guest accommodation is disinfected between stays
  • Airport drop off
  • Walking tours
  • Board games/puzzles
  • Air conditioning
  • Non-smoking rooms
  • Tour desk
  • Swimming Pool
  • Key access
  • 24-hour security
  • Massage
  • WiFi available in all areas
  • Free parking
  • Breakfast takeaway containers
  • Concierge service
  • Airport shuttle (additional charge)
  • Private parking
  • Cashless payment available
  • Outdoor pool
  • WiFi
  • Garden


Calle Kukulcan Sur entre Calle Xel Ha, Zac be

Customers rating

1352 reviews by TrustYou

Hotel badges

  • Romantic Hotel

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Frequently asked questions

Why should I buy my travel on

We sell over 284,000 hotel bookings per year online to our customers since 1998, being one of the firsts in the sector.

What services can I add to my booking?

During the booking process you will be offered all the services you can add:
  • Our support packs
  • Our service Check-in NoProblem
  • Additional luggage
  • Car rental
  • Parking at the airport
  • Transfers
Once your booking is confirmed, you can only request our NoProblem Check-in service and add extra luggage to your booking. In general, requests for additional baggage are confirmed within 7 days.

At what time can I have my room? And what time do I have to leave?

Check-in and check-out times vary according to the property. However, the schedules are usually as follows:
  • Hours of arrival ( check-in ) from 14:00.
  • Departure times ( check-out ) at 11:00.
In the confirmation e-mail you will find information about timetables, and if the hotel has a 24-hour reception.

What is the price match guarantee?

If you book a hotel or city break (Flight + Hotel/ Eurostar + Hotel) on and you find the same product or package for less on another website within 24 hours of booking, we'll give you the difference! Subject to terms & conditions.

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