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Information about Xscape Tulum Hotel

In Tulum (Tulum City Center)

Make yourself at home in one of the 27 air-conditioned guestrooms. Complimentary wireless Internet access is available to keep you connected. Private bathrooms with showers feature designer toiletries and hair dryers. Conveniences include safes and complimentary bottled water, as well as phones with free international calls.Enjoy recreational amenities such as an outdoor pool and bicycles to rent. This hotel also features complimentary wireless Internet access and concierge services.A stay at Xscape Tulum places you in the heart of Tulum, a 7-minute drive from Tulum National Park and 11 minutes from Gran Cenote. This hotel is 3.1 mi (4.9 km) from Tulum Mayan Ruins and 4.1 mi (6.5 km) from Playa Paraiso.At Xscape Tulum, enjoy a satisfying meal at the restaurant. Quench your thirst with your favorite drink at the bar/lounge. Cooked-to-order breakfasts are available daily from 7:30 AM to noon for a fee.Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.

Services of Xscape Tulum Hotel

  • Use of cleaning chemicals that are effective against Coronavirus
  • Private parking
  • Non-smoking rooms
  • Airport shuttle
  • Garden
  • WiFi available in all areas
  • Massage
  • Staff follow all safety protocols as directed by local authorities
  • Restaurant
  • Parking
  • WiFi
  • ATM/cash machine on site
  • 24-hour front desk
  • Hand sanitizer in guest accommodation and key areas
  • Tour desk
  • Free parking
  • Swimming Pool
  • Outdoor pool
  • Airport shuttle (additional charge)
  • On-site parking
  • Shuttle service (additional charge)
  • Board games/puzzles
  • Fire extinguishers
  • Pool/beach towels
  • Process in place to check health of guests
  • Air conditioning
  • Outdoor pool (all year)
  • Daily housekeeping
  • Cashless payment available
  • Babysitting/child services
  • Family rooms
  • Ticket service
  • Guest accommodation is disinfected between stays
  • Free WiFi
  • Concierge service
  • Non-smoking throughout
  • Property is cleaned by professional cleaning companies
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Luggage storage
  • Safety deposit box
  • First aid kit available
  • Designated smoking area
  • Internet services
  • Physical distancing rules followed
  • 24-hour security
  • Linens, towels and laundry washed in accordance with local authority guidelines
  • Library

Address

Calle Kukulcan Sur entre Calle Xel Ha, Zac be

Customers rating

87
975 reviews by TrustYou

Hotel badges

  • Romantic Hotel

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During the booking process you will be offered all the services you can add:
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  • Additional luggage
  • Car rental
  • Parking at the airport
  • Transfers
Once your booking is confirmed, you can only request our NoProblem Check-in service and add extra luggage to your booking. In general, requests for additional baggage are confirmed within 7 days.

At what time can I have my room? And what time do I have to leave?

Check-in and check-out times vary according to the property. However, the schedules are usually as follows:
  • Hours of arrival ( check-in ) from 14:00.
  • Departure times ( check-out ) at 11:00.
In the confirmation e-mail you will find information about timetables, and if the hotel has a 24-hour reception.

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