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Information about Sueños Tulum Hotel

Located right on the beach, Sueños Tulum offers guests an outdoor swimming pool, spa treatments, yoga classes and free Wi-Fi. This hotel is only a 10-minute drive from the Mayan ruins. The tropical-style suites at this beachfront hotel feature a balcony with sea views, a fan and private bathrooms with a shower, toilet and free toiletries. Sueños Tulum features an on-site bar and restaurant serving local cuisine for guest only, and there are other dining options a walking distance and bike or car ride. The Coba archeological site is a 1-hour drive from this property, and the Siaa Kaan biological reserve is 1 km away. Cancun’s International Airport is a 1.5-hour drive from this property.

In response to Coronavirus (COVID-19), additional safety and sanitation measures are currently in effect at this property. Please inform Sueños Tulum in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Important information Air conditioning is only available from 20:00 to 08:00. This property uses solar panels to provide electricity during the day.

Services of Sueños Tulum Hotel

  • Breakfast in the room
  • Smoke alarms
  • Outdoor pool
  • Library
  • Process in place to check health of guests
  • Garden
  • Express check-in/check-out
  • WiFi
  • Private check-in/check-out
  • Pool/beach towels
  • Thermometers for guests provided by property
  • Safety deposit box
  • Access to health care professionals
  • Airport shuttle
  • Bar
  • Beachfront
  • Shared stationery such as printed menus, magazines, pens, and paper removed
  • Linens, towels and laundry washed in accordance with local authority guidelines
  • Massage
  • Concierge service
  • Tour desk
  • Contactless check-in/check-out
  • Property is cleaned by professional cleaning companies
  • Mobile app for room service
  • Free parking
  • Fire extinguishers
  • Physical distancing in dining areas
  • Meeting/banquet facilities
  • Daily housekeeping
  • Outdoor pool (all year)
  • Face masks for guests available
  • Invoice provided
  • Bridal suite
  • Babysitting/child services
  • Air conditioning
  • On-site parking
  • Special diet menus (on request)
  • Parking
  • Staff follow all safety protocols as directed by local authorities
  • Food can be delivered to guest accommodation
  • Restaurant
  • Family rooms
  • Luggage storage
  • Room service
  • Delivered food is securely covered
  • Spa and wellness centre
  • Airport shuttle (additional charge)
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Private beach area
  • Non-smoking rooms
  • Business centre
  • Guest accommodation sealed after cleaning
  • Breakfast takeaway containers
  • Internet services
  • Private parking
  • Use of cleaning chemicals that are effective against Coronavirus
  • Swimming Pool
  • Hand sanitizer in guest accommodation and key areas
  • Free WiFi
  • Sun terrace
  • Cashless payment available
  • Guest accommodation is disinfected between stays
  • Terrace
  • Shuttle service (additional charge)
  • Physical distancing rules followed
  • First aid kit available
  • All plates, cutlery, glasses and other tableware have been sanitized

Address

Zona Hotelera Tulum Km 8.5

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During the booking process you will be offered all the services you can add:
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  • Additional luggage
  • Car rental
  • Parking at the airport
  • Transfers
Once your booking is confirmed, you can only request our NoProblem Check-in service and add extra luggage to your booking. In general, requests for additional baggage are confirmed within 7 days.

At what time can I have my room? And what time do I have to leave?

Check-in and check-out times vary according to the property. However, the schedules are usually as follows:
  • Hours of arrival ( check-in ) from 14:00.
  • Departure times ( check-out ) at 11:00.
In the confirmation e-mail you will find information about timetables, and if the hotel has a 24-hour reception.

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