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Information about Sueños Tulum Hotel

Located right on the beach, Sueños Tulum offers guests an outdoor swimming pool, spa treatments, yoga classes and free Wi-Fi. This hotel is only a 10-minute drive from the Mayan ruins. The tropical-style suites at this beachfront hotel feature a balcony with sea views, a fan and private bathrooms with a shower, toilet and free toiletries. Sueños Tulum features an on-site bar and restaurant serving local cuisine for guest only, and there are other dining options a walking distance and bike or car ride. The Coba archeological site is a 1-hour drive from this property, and the Siaa Kaan biological reserve is 1 km away. Cancun’s International Airport is a 1.5-hour drive from this property.

In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Please inform Sueños Tulum in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Important information Air conditioning is only available from 20:00 to 08:00. This property uses solar panels to provide electricity during the day. The credit card on file is only to guarantee the booking. The hotel will be in contact and send a payment link for your stay 14 days previous to the arrival.

Services of Sueños Tulum Hotel

  • WiFi available in all areas
  • Parking
  • Soundproof rooms
  • Garden
  • Accessible parking
  • WiFi
  • Use of cleaning chemicals that are effective against Coronavirus
  • Neck massage
  • Airport shuttle (additional charge)
  • Private parking
  • Hand massage
  • Private beach area
  • Staff follow all safety protocols as directed by local authorities
  • All plates, cutlery, glasses and other tableware have been sanitized
  • Access to health care professionals
  • Tour desk
  • Spa and wellness centre
  • Hand sanitizer in guest accommodation and key areas
  • Outdoor furniture
  • Wine/champagne
  • Process in place to check health of guests
  • First aid kit available
  • Yoga classes
  • Linens, towels and laundry washed in accordance with local authority guidelines
  • Couples massage
  • Mobile app for room service
  • Outdoor pool
  • Beachfront
  • Delivered food is securely covered
  • Daily housekeeping
  • Free WiFi
  • Cashless payment available
  • Safety deposit box
  • Room service
  • Babysitting/child services
  • Contactless check-in/check-out
  • Head massage
  • Airport drop off
  • Air conditioning
  • Parking on site
  • Full body massage
  • Fruits
  • Private check-in/check-out
  • Thermometers for guests provided by property
  • Guest accommodation is disinfected between stays
  • Business centre
  • Massage
  • Property is cleaned by professional cleaning companies
  • Breakfast takeaway containers
  • Concierge service
  • Luggage storage
  • Special diet menus (on request)
  • Restaurant
  • Key card access
  • Food can be delivered to guest accommodation
  • Smoke alarms
  • Swimming pool
  • Sun loungers or beach chairs
  • Outdoor pool (all year)
  • Guest accommodation sealed after cleaning
  • Shuttle service (additional charge)
  • Fire extinguishers
  • Meeting/banquet facilities
  • Foot massage
  • Free parking
  • Non-smoking rooms
  • Swimming Pool
  • Back massage
  • Shuttle service
  • Shared stationery such as printed menus, magazines, pens, and paper removed
  • Sun terrace
  • Terrace
  • Outdoor fireplace
  • Family rooms
  • Physical distancing in dining areas
  • Physical distancing rules followed
  • Sun umbrellas
  • Beach
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Express check-in/check-out
  • Bar
  • Airport pick up
  • Breakfast in the room
  • Invoice provided
  • Internet services
  • Airport shuttle
  • Secured parking

Address

Zona Hotelera Tulum Km 8.5

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During the booking process you will be offered all the services you can add:
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  • Additional luggage
  • Car rental
  • Parking at the airport
  • Transfers
Once your booking is confirmed, you can only request our NoProblem Check-in service and add extra luggage to your booking. In general, requests for additional baggage are confirmed within 7 days.

At what time can I have my room? And what time do I have to leave?

Check-in and check-out times vary according to the property. However, the schedules are usually as follows:
  • Hours of arrival ( check-in ) from 14:00.
  • Departure times ( check-out ) at 11:00.
In the confirmation e-mail you will find information about timetables, and if the hotel has a 24-hour reception.

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