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Information about Secret Garden Tulum Hotel

Secret Garden Tulum Hotel is located in central Tulum, but amid a tranquil space decorated with local made furniture and featuring free Wi-Fi and tropical gardens. The hotel offers coffee and snacks all day long. Each room is decorated with typical handmade ornaments and minimalist décor, and has air conditioning and private bathroom. Some accommodations may have a fridge and a kitchenette. Beach towels are provided by the hotel. Secret Garden Tulum Hotel is 4 km from Tulum National Park, and on walking distance guests will be able to find restaurants and shops.

Please inform Secret Garden Tulum Hotel in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. In response to Coronavirus (COVID-19), additional safety and sanitation measures are currently in effect at this property. Check-in is from 14:00 h to 21:00 h. Out of time guests must contact the hotel to advise. Please note that in certain seasons a minimum stay of 5 night will be required.

Services of Secret Garden Tulum Hotel

  • Process in place to check health of guests
  • Garden
  • Express check-in/check-out
  • WiFi
  • Private check-in/check-out
  • Safety deposit box
  • Airport shuttle
  • Shared stationery such as printed menus, magazines, pens, and paper removed
  • Linens, towels and laundry washed in accordance with local authority guidelines
  • Massage
  • WiFi available in all areas
  • Concierge service
  • Tour desk
  • Free parking
  • Fire extinguishers
  • Physical distancing in dining areas
  • Adult only
  • Daily housekeeping
  • Air conditioning
  • Public Bath
  • Parking
  • Staff follow all safety protocols as directed by local authorities
  • Luggage storage
  • Designated smoking area
  • Airport shuttle (additional charge)
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Non-smoking rooms
  • Guest accommodation sealed after cleaning
  • Internet services
  • Use of cleaning chemicals that are effective against Coronavirus
  • Hand sanitizer in guest accommodation and key areas
  • Free WiFi
  • Cashless payment available
  • Guest accommodation is disinfected between stays
  • Shuttle service (additional charge)
  • Physical distancing rules followed
  • First aid kit available
  • All plates, cutlery, glasses and other tableware have been sanitized

Address

Sagitario Poniente 54

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Once your booking is confirmed, you can only request our NoProblem Check-in service and add extra luggage to your booking. In general, requests for additional baggage are confirmed within 7 days.

At what time can I have my room? And what time do I have to leave?

Check-in and check-out times vary according to the property. However, the schedules are usually as follows:
  • Hours of arrival ( check-in ) from 14:00.
  • Departure times ( check-out ) at 11:00.
In the confirmation e-mail you will find information about timetables, and if the hotel has a 24-hour reception.

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